Mr.Shelton complaint
Why is Mr. Shelton upset? What should be done to address his complaint?
Mr. Shelton is upset because of the very poor customer service provided by Presto Cleaner.
As written in Mr. Shelton’s letter to Mr. J.W. Sewickley, president of the company, he said that he has been outraged by the entire episode (the fact that he left his laundry in a store to be cleaned, that it took more than 6 weeks in order to have his clothes back and that, to cover this lack, he has to buy other shirts), by the way Presto Cleaner company treats customers (which is very slow and insensitive and which make Mr. Shelton angry and persistent), by Mr. Hoffner’s conduct (that every time Mr. Shelton call, he is never available), by the lack of communication between departments of the company (between the central plant and different stores in the city too) and by the ridiculous system the company has introduced (staff is still unfamiliar with that and the promised waiting times halved were actually doubled).
He could not understand how a company, running a customer service business, could have such a careless attitude to a simple customer complaint.
Some particular points should be done to address Mr. Shelton’s complaint.
First of all, Mr. J.W.Sewickley should immediately contact Mr. Shelton by telephone to discuss his letter (since he never heard of this story and since he asked Mr. Hoffman about that) and to apologize for the poor service the customer has received.
Then, the store at the intersection of Adams and Broadway wasted a lot of time with these clothes. It first checked for three days if the items were in the store. Then, they used both customer’s identification numbers to locate the order in the computer, but they turned up nothing. Furthermore, store assistant put a tracer on the order back to the plant. After 11 days, plant still had not called Mr. Shelton back and then, store told the customer he should call customer complaint office to make a claim for the
Mr. Shelton is upset because of the very poor customer service provided by Presto Cleaner.
As written in Mr. Shelton’s letter to Mr. J.W. Sewickley, president of the company, he said that he has been outraged by the entire episode (the fact that he left his laundry in a store to be cleaned, that it took more than 6 weeks in order to have his clothes back and that, to cover this lack, he has to buy other shirts), by the way Presto Cleaner company treats customers (which is very slow and insensitive and which make Mr. Shelton angry and persistent), by Mr. Hoffner’s conduct (that every time Mr. Shelton call, he is never available), by the lack of communication between departments of the company (between the central plant and different stores in the city too) and by the ridiculous system the company has introduced (staff is still unfamiliar with that and the promised waiting times halved were actually doubled).
He could not understand how a company, running a customer service business, could have such a careless attitude to a simple customer complaint.
Some particular points should be done to address Mr. Shelton’s complaint.
First of all, Mr. J.W.Sewickley should immediately contact Mr. Shelton by telephone to discuss his letter (since he never heard of this story and since he asked Mr. Hoffman about that) and to apologize for the poor service the customer has received.
Then, the store at the intersection of Adams and Broadway wasted a lot of time with these clothes. It first checked for three days if the items were in the store. Then, they used both customer’s identification numbers to locate the order in the computer, but they turned up nothing. Furthermore, store assistant put a tracer on the order back to the plant. After 11 days, plant still had not called Mr. Shelton back and then, store told the customer he should call customer complaint office to make a claim for the