nothing. 2 TYPES OF CUSTOMER 1. External Customer- outside the organization‚ business customers‚ suppliers‚ partners‚ end consumers. 2. Internal Customer - inside the organization‚ e.g.‚ other departments‚ fellow employees. SERVICE QUALITY What is SERVICE? The definition of Service as per the international standard‚ ISO 9000 follows: “The results generated‚ by activities at the interface between the organization and the customer and by the organization’s internal activities
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Responsibility and Current Health Care Issues Paper - Health Care Fraud Roberta Roelofs HCS / 545 November 17‚ 2014 Michael Grossman Health care fraud is a current health care issue throughout the health care industry from hospitals to home care services. “The National Health Care Anti-Fraud Association (NHCAA) estimates that health care fraud accounts for at least three‚ but as much as ten percent of total health care expenditures”(Hubbell‚ 2006). Health care organizations that work with
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Implication of Total Quality Management (TQM) in Motorola industry Total Quality Management: Motorola Quality System Review or QSR Introduction Total quality management is considered as a management approach that was first used during the 1950’s and has become popular during the early of 1980’s. Total quality is considered as a total description of the culture‚ attitude as well as the organization of the company that is in focus of providing their customers with their productsor
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– SD3043 Risk management - security 1. What is risk management? Answer: Risk management is the process of discovering and assessing the risks to an organization’s operations and determining how those risks can be controlled or mitigated. 2. List and describe the key areas of concern for risk management. Answer: Risk identification‚ risk assessment‚ and risk control. 3. Which community of interest usually provides the resources used when undertaking information asset risk management? Answer: The
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Introduction………………………………………………………1 2. The Foundations of TQM………………………………………..2 1. Quality……………………………………………………2 2. Evolution of TQM……………………………………….2 3. Relevance and practice of TQM…………………………………3 4. Costs of quality………………………………………………….6 5. Quality standard and Awards……………………………………7 6. Implementation of TQM………………………………………...8 1. Key elements of TQM……………………………………9 2. Implementation issues……………………………………12 7. Conclusion………………………………………………………12 Appendix……………………………………………………………
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14‚ 15 1. Briefly describe the difference between sequential engineering and quality by design (or concurrent engineering). Sequential engineering‚ as the name suggests‚ was completed in a sequential manner. Each step in the process was completed independent of the other steps and production is passed down the line with the preceding step unaware and unconcerned with problems that may arise. Quality by design or concurrent engineering requires that all major steps in a process are
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Brief Introduction of Financial Risk Management Huang Xuan Financial risk management is an interdiscipline with various researching subfields including the studies of mathematical methods to maximum the profits‚ quantitative analysis of financial databases and investment decisions. In other words‚ it is aimed to bridge the gap between mathematical theories and practical financial analysing tools (Nawrocki 1999). It could also be defined as“Living with the possibility that future events may
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information to enhance and support health and wellness. Complete the following assignment: Chronic Disease Risk Assessment Take one of the health risk assessments located on the LRC website. After completing the assessment‚ write a 500- to 750-word summary that includes the following: Description of the disease Risk factors for the disease Lifestyle choices you can make in your life to decrease your modifiable risk factors for this disease To locate the health risk assessments follow these instructions:
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general increased global awareness of societies‚ have not only provided new opportunities for businesses but have also increased public scrutiny into business activities and consequences. Increased stakeholder sensitivity to environmental and social issues have begun to exert strong pressures on businesses that were envisioned neither by regulatory authorities nor business people. Hence‚ businesses’ success‚ legitimacy and survival have become dependent on compliance not only with laws and rules set
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Total …… Quality…… Management…… Presentation slides by Dr Anjan Ghosh ….. ……VP-TQM Exide SXC-Logistics & Supply Chain Management March -April 2013 External Developments in last 40 years that has changed the Business Environment • Customers have taken charge – buyers market ‚ diverse customer requirements • Competition intensified – no more monopolies ‚ level-playing fields • Shifts in industrial zones – products made & sold globally ‚ no specific place • Changes in customer & supplier
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