INTRODUCTION AND DESIGN OF THE STUDY 1.1 INTRODUCTION Every business organization depends for its effective functioning on its pool of able and willing human resources. It is man alone who with his ability to feel‚ think and grow‚ shows satisfaction and dissatisfaction. The industrial progress of country would depend on its committed labour force. Hence it was felt that the workplace should provide adequate facilities to protect the health of the workers from occupational diseases. But to
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.............................................. 3 2. PRODUCTIVITY MEASURES ....................................................................................................... 4 2.1 India: The Growth Imperative .……………………………………………………………………………………….4 2.2 2.3 2.4 2.5 The concept of productivity in service sector………………………………………………………………….5 The quantity aspect of service productivity…………………………………………………………………….5 The quality aspect of service productivity……………………………………………………………………….6 Substantial
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CUSTOMER SATISFACTION 1.0 INTRODUCTION Customer satisfaction is a term that normally used in manufacturing‚ business and marketing industries. This measurement benchmark is important for recognizing the potentiality of product or services demand in meeting the customer expectation and requirement. As the economy is now gearing towards globalization‚ remain competitive in product quality‚ reliability‚ creativity‚ innovative‚ competitive price and excellent customer service is vital in order
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The many complex characters in the play Measure for Measure allow for much interpretation in readers to occur on what is being measured‚ and what is more of value being measured. Isabella has the option of either saving the life of her brother Claudio‚ who was sentenced for death‚ or give up her chaste‚ which would prevent her from becoming a nun. By ultimately deciding his death was the best option‚ Isabella’s virtue is clear‚ but her commitment to this can result in selfish decisions. Through this
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ANALYSIS OF SERVICE QUALITY AND CUSTOMER SATISFACTION‚ AND ITS INFLUENCE ON CUSTOMER LOYALTY. (Passengers Survey of Domestic Full Service Airlines Company “Garuda Indonesia” in Indonesia) Mohamad Rizan Management Department of Economics Faculty‚ State University of Jakarta‚ Indonesia dr_rizan@yahoo.com ABSTRACT The aims of research are : 1) Analyzing service quality‚ customer satisfaction and loyalty of full service airlines company (Garuda Indonesia) in Indonesia‚ and 2) Testing
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116 CHAPTER- IV SECTION-I JOB SATISFACTION 4.1 INTRODUCTION Human Resource Management is considered to be the most valuable asset in any organization. It is the sum-total of inherent abilities‚ acquired knowledge and skills represented by the talents and aptitudes of the employed persons who comprise of executives‚ supervisors‚ and the rank and file employees. It may be noted here that human resources should be utilized to the maximum possible extent‚ in order to achieve individual
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CHAPTER 01 INTRODUCTION Job satisfaction refers to an employees general affective evaluation of his or her job. Spector defines the concept more simply as “how people feel about their jobs and different aspects of their jobs” (1997‚ 2). He also considers it as a “related constellation of attitudes about various aspects or facets of the job” (Spector 1997‚ 2). The organizations should be concerned about their employees level of job satisfaction? Employee satisfaction increases employee retention
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business environment‚ your low cost carrier (LCC) is in financial difficulty. As the CEO of this LCC‚ you however believe that if the airline manages to control the cost‚ your airline can survive. You therefore decide to reduce the operating expanse including the labour cost but you would avoid lay-offs. What cost reduction measures would you implement and why? In airline industry‚ the cost can break to two parts: fixed cost and variable cost. And there is very hard to cutting
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A SUMMER TRAINING PROJECT REPORT ON “CUSTOMER SATISFACTION ON ICICI BANK” Submitted in the partial fulfillment for the award of Degree of Bachelor in Business Administration 2010-13 UNDER THE GUIDANCE : SUBMITTED BY: Ms.Sonia Arora Jacob Varghese FACULTY (Management)‚ CPJCHS Enroll.No.-10421501710 BATCH NO.- 2010-13 CHANDERPRABHU JAIN COLLEGE OF HIGHER STUDIES & SCHOOL OF LAW An ISO 9001:2008 Certified Institute
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How to assess the level of maturity of Risk Management in your company By Horst Simon All companies are practicing some level of risk management‚ either on a formal basis‚ with policies‚ processes and systems; or on an informal basis‚ without any risk management structure. Those who are not good at risk management or doing nothing about risk management will be exploited by those who are good at it‚ so it is time to do some “stock-taking” of your risk management capabilities. To start this
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