specialism. What strengths and limitations does each have? There are many learning and teaching strategies that could be used to ensure learning takes place within the area of customer service. Each technique has its own strengths and limitations that must be considered when applying them to context of customer service and its environment. Approaches that include activities such as role play where the learner may be expected to watch‚ listen‚ discuss‚ take notes‚ problem solve as well as partake
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chain: Primary activities: Inbound logistics: * Focus upon the relationship with supplier‚ how they manage to secure deliverance of high quality coffee beans. Communication and contracts with green coffee suppliers Operations: * How Starbucks operations are conducted?‚ Starbucks own stores‚ expand on how many and how the procedure is (licensing etc) Outbound Logistics: * How do they sell their coffee costumers? Originally through their own shop without any intermediates‚ though
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his ideas. Montesquieu began studying in his home country‚ france‚ and studied in the university of Julily. Here‚ he went after what he was passionate about‚ and became a lawyer. From this point on‚ Montesquieu started developing ideas that would change the world forever. Montesquieu was born into an era at the dawn of the eighteenth century where many countries in Europe were dealing
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Marshall Terry Customer Service Skills for Success -Individual Work Week 2 1. Are there indicators of United Booksellers’ service culture? If so‚ what are they? - Yes‚ there are indicators of United Booksellers’ service culture. The main one is that all the employees receive extensive customer service training before being allowed to interact with customers. This is important for the company because they have a reputation to uphold. They want their customers treat the right way all the
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made a few changes. These changes included‚ yet were not constrained to‚ monetary changes‚ training based changes‚ and class-related changes. To settle France’s economy‚ Napoleon controlled the costs of different items‚ supported new industry‚ and constructed new streets and channels. He additionally set up a system of state funded schools under government watch to ensure that authorities and very much prepared military commanders were framed. Not the greater part of Napoleon’s changes‚ were upheld
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Customer Service Unit 3 Communication in the customer service role Session 4 Understand how to meet the needs of a diverse range of customers © Creating Careers Limited‚ 2012. All rights reserved. Page 1 of 1 Communicating with people who have language/speech difficulties Try and ask short questions that only require short responses. Don’t raise your voice unless requested as most speech-impaired customers can hear and understand. If you don’t understand‚ ask the person to repeat what
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farmers to go bankrupt‚ and many lost their land. In some cases‚ the price of a bushel of corn drops to 8-10 cents. Many farmers would rather burn their crops instead of try and sell them because of the low cost of all the food they have. The government did try and help farmers by passing a law that you could only grow a surplus of crops so that the price of crops will begin to increase‚ it was called the Agricultural Adjustment Act. The New Deal also created new lines for distressed farmers to save their
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After looking over the customer service model I would use what I thought I would want to receive as a customer calling in for help. You have a preconceived notion as to what your customer service call would be like. For instance if I had a customer call I would like to greet them warmly and get right to the point as to what the problem is and what I am prepared to do in order to help them. A customer expects professionalism but they also expect understanding and dedication to their issue‚ so being
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resigns from the post of President. As changes are occurring from Gorbachev’s steady hand‚ people all around the world watched in disbelief as the Soviet Union was split into separate nations peacefully. These changes could not have transpired without the revolution that Gorbachev brought forward. His reform efforts would be the eventual catalyst towards demanded freedom from Eastern Europe and Yeltsin’s demands of ”democratization and rapid economic changes”. The end of the Cold War led to the Soviet
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MKT 121: Customer Service Question 2: Summarize the advantages and disadvantages of Web-based customer service. The internet has become the new path for providing customer assistance‚ providing a space for searching and shopping. As the technology is develops‚ clear advantages and disadvantages to customer service relationships have presented itself. One of the advantages of a website include increased exposure‚ with the ability reach customers on a global level. The web provides the
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