attack on pearl harbor. The pacific theater of World War Two was the most savage and cruel of the many fronts the war was fought on. The Pacific war had a large impact on the world as we know it. Some historians will argue that the second World War did not begin in 1939 with Hitler’s invasion of Poland. They would claim that the war began in 1931 when Japan invaded Manchuria. Manchuria was a region in northeastern China that was rich in natural resources. Japan pursued expansion for the same reasons
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Customer Service For the Mystery Shopping assignment‚ I have decided to observe the customer service provided by Sport Chek located at Erin Mills Town Center‚ Mississauga. I’ve entered the store as a customer looking to buy boxing wraps for his next boxing training‚ at the time of my entry there was a medium number of customers‚ and the customer movement at the store can be described as normal. Also there was a good number of sales associates helping out customers and walking through
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All throughout Canada in the 20th Century there have been numerous events actions and decisions that we call defining moments. Canada has been through many battles‚ very hard chosen decisions‚ and gone through many changes that have changed the way Canadians live today. Certain people have influenced the country in a positive way and made Canada a stronger nation. Events such as the battle of Vimy Ridge‚ the formation of NATO‚ the creation of the Canadian flag and people such as Lester B. Pearson
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Unit 4- P3 Knowing the customer service skills required to meet customer needs in travel and tourism contexts. Communication skills is important an important part of the travel and tourism industry. It is important to use the appropriate methods of communication for a given situation. Communication takes place face-to-face‚ by telephone‚ in writing electronically (e-mail and fax). Face to face is dealing directly with customers either face to face‚ individually or in a group situation. Dealing
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CUSTOMER SERVICE ANALYSIS VALUE ADDED SERVICES Pantaloon provides a host of value-added services to enhance customer experience and to garner the loyalty of their customers. Through these value-added services‚ the customer experiences a whole new level of standard in price‚ convenience‚ comfort‚ quality and store service levels. Following is the list of value-added services provided by Pantaloons‚ S.B. Road:- 1. Gift vouchers: Pantaloons provides Gift vouchers in convenient denominations
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Master of Business Administration-MBA Semester 4 MK0006 – Services Marketing and Customer Relationship Management - 2 Credits (Book ID: xxxxxxx) Assignment Set- 1 (30 Marks) Note: Each question carries 10 Marks. Answer all the questions. Q.1 a. What do you mean by physical evidence in services? Give examples. (5 marks) b. Write a note on service development. (5 marks) Q.2 a. Briefly explain the terms “customer expectation” and “customer perception”. (6 marks) b. What are the different bases for
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In the movie‚ Imitation Game‚ there were many changes made to the movie to display an emotional truth to as many people as possible rather than precise historical facts. However‚ one character who was severely changed for the movie was Joan Clarke. This could have been for many reasons; however‚ the two most important and obvious are the fact that this was a movie and movies usually display an emotional truth that will speak to as many people as possible rather than tell people exact facts. For example
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The Americans were optimistic‚ they had money in their pockets‚ and soldiers were reunited with their sweethearts. American life greatly changed politically‚ socially‚ and economically after World War II. To begin with‚ there were many economic changes that occurred in America. After the war‚ there were no jobs in factories and the few jobs that were available had very small wages. The women who took over jobs in factories were displaced from work force and
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Zara’s – Customer Service Level Any successfully marketing strategy will place the customer in the center of a circle surrounded by the four P’s (product‚ place‚ promotion and price) understanding that the customer is not part of the marketing mix‚ but rather the target of all marketing efforts. Zara’s product is a physical good; therefore place requires logistics decisions in addition to the design and manufacture of the product itself. Zara’s home base is Spain. It is there (for the most
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economy as many men and women joined the army to fight in the war and many more went to work in other defense related jobs. “The war brought full employment.” (Goodwin‚ 1992)‚ giving millions of Americans a job which allowed for an increase in productivity resulting in real wages‚ wage increases‚ etc. Though‚ once again‚ the new deal also played a part in getting America back on its
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