Slide 1 Welcome to your second customer service lecture. This week we’ll discuss listening‚ an often simplified concept. Many people think listening is easy—as long as you hear something you’re listening to it‚ but in truth‚ listening effectively is a demanding task. To listen effectively‚ you must apply skill and determination. Luckily‚ as with any skill‚ effective listening can be learned. We’ll begin this lecture by going over the difference between hearing and truly listening. Slide
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can we do about lost sales due to poor customer service by outside “contract” sales staff? Get rid of contract sales staff altogether. When they do not show some customers already resort to placing their orders online so why not make that a standard and skip the middle person. Furthermore‚ it will save money from being put into the contract‚ and losing funds when contractors take money they feel they are owed off the top before turning the cash in. 2. How can we restore the attractiveness and power
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Change and Progress in a Time of Peace Change has always been an inevitable part of life. Sometimes‚ change is for the better‚ and sometimes‚ change is for the worse. However‚ the “long nineteenth century” introduced changes that were undeniably for the better and would affect the lives of everyone living in that era and those that came after it. Specifically‚ health‚ methods of communication‚ and feminist ideas experienced great change during the years between the end of the French Revolution and
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Introduction In this I will explain how customer service standards are planned‚ implemented and monitored and the impact this has on the operation of Asda. My research will come from the internet‚ magazines and books. Customer service standards of Asda Refund policies: [pic] Asda informs customers on how to cancel and conditions of cancelling. Asda informs customers on the period on returns Asda has up to 7 days under the delivery distance and 7 to 28 days after delivery products which
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German nationalism did change between 1789 and 1840‚ regarding their aims‚ characteristics and demographics‚ but only to some extent. The changes and continuation of nationalism were essentially affected by the international context and the domestic factors which both stimulated and stagnated German nationalism throughout the period. Although the nationalists may have not achieved their ultimate aim for political unity by 1840‚ the events during this period had indeed strengthened the ’cultural
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Canada welcomed the influx of immigrants due to its recovering population level and strong demand for skilled workers after World War II. It is in part to immigration that multiculturalism and city redevelopment in Canada assimilated as fast as it did. Firstly‚ after World War II immigration to Canada and the west seemed to be a safer and more promising endeavour. With the world on the long hard road to reconstruction Canada’s economy was instead booming but needed workers to meet the demand for
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“How Disco Changed the World” Disco got its start when Djs at gay Manhattan dance clubs started spinning black music in the early 70s. With such obvious homosexual and black roots‚ it is no wonder that‚ considering the time of its emergence in the mid 1970s‚ less than a decade removed from the Civil Rights Act in 1964 and only a few years after the assassination of Martin Luther King in 1968 and the Stonewall riots in 1969‚ faced a hearty opposition from some Americans. On the warm summer night
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VALUE ADDED SERVICE FEATURES Appendix Y Click on the section that you are interested in 1 ABOUT THIS appendix 4 2 BASIC SERVICES 5 2.1 Caller ID 5 2.2 Call Waiting 6 2.3 Group Call 6 2.4 Optus 124YES (124 937) 8 2.5 Me2U 9 2.6 Rollover 11 2.7 SMS Usage Alerts 13 3 MESSAGING SERVICES 15 3.1 Optus SMS 15 3.2 Optus Group SMS 17 3.3 SMS 2 Email 19 3.4 Optus Web SMS 21 3.5 SMS Chat – EFFECTIVE 21 JANUARY 2011‚ SMS GAMES WILL NO LONGER BE AVAILABLE 24 3.6
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How did the IWW differ from the AFL and other workers’ unions? The IWW was a much different union then seen in previous years. IWW believed that most trade unions during it’s promoted same industry worker competition. To be specific‚ this ultimately would lead worker competition especially seen in terms of wages. In the 1900’s there where multiple different unions; each of which was usually divided by race‚ gender‚ or skill. The IWW (Industrial workers of the world) sought a very different type
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Customer Service Processes at Orbitz A Review of the Literature Lin Ze Total Quality BA4010 Professor Edward Ruppel October 3‚ 2012 Customer Service Processes at Orbitz A Review of the Literature Orbitz‚ which is headquartered in Chicago‚ Illinois‚ officially began doing business online in June 2001‚ and had originally been created in 1999 by five major airline companies-American‚ Continental‚ Delta‚ Northwest and Untied. What’s more‚ Orbitz is one of many Internet travel
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