trends in the development of tourism lodgings. Furthermore‚ the paper attempts to analyse the Greek tourism performance indicators for the last 10 years and suggest ways out of the recession for the tourism entrepreneurs. The suggestions to the hoteliers include careful analysis of the current and future trends and application of the proper adaptations‚ investing in exceptional services and sustainability of their lodging‚ as well as utilizing the new technologies and the social networks. Moreover
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The current issue and full text archive of this journal is available at www.emeraldinsight.com/0959-6119.htm Progress and development of information and communication technologies in hospitality Crystal Ip‚ Rosanna Leung and Rob Law School of Hotel & Tourism Management‚ The Hong Kong Polytechnic University‚ Hong Kong Abstract Purpose – In order to enhance operational efficiency‚ improve service quality and reduce costs‚ practitioners in the hospitality industry have widely adopted and implemented
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not have a hotel or residence to reside in that country. Before‚ booking a certain hotel room required long processes such as talking to an hotelier either in person or through the phone. Just imagine the disposition of the hotelier if multiple clients came to ask questions about reservations at the same time. Through an online hotel reservation system‚ hoteliers and travelers will both be benefited. Hotels have minimal need of travel agents to look for clients because information about their business
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HISTORY The name ITB Berlin stands for a unique success story which was “made in Berlin”. What began in 1966 as a small event in the framework of an overseas import trade show has developed into a true global success. The original five participating countries and regions have grown to over 180‚ the first 250 trade visitors have increased to over 114‚000 and the exhibition space expanded from 580 m² to today’s 160‚000 m². Nearly five decades have passed since it all began – an eventful time full
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Introduction The first half of this report is written about one of the famous German entrepreneurs Klaus Kobjoll. It will include personal‚ societal and environmental antecedent that influenced Kobjolls’ decisions during his life. In addition‚ his strengths and weaknesses will be determined and compared against my own ones. Second half of report will describe on what kind of venture I will do my Opportunity Analyses Report. It will include 5 key disciplines and 2 key personnel required to be source
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“Changing Environment for Hospitality Industry” Title of Paper : “Security needs of Hospitality Industry” ABSTRACT After the incident on 26th November 2008 in Mumbai‚ the hospitality sector in India revisited its security and safety standards. An analysis of the attacks carried out on the two icons of Indian hospitality‚ brought out the need for more stringent checks and measures with regard to security set-ups in hospitality. The Government of India‚ and State Governments‚ woke up to
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application of practical and managerial knowledge and functions such as hotel and restaurant operations‚ culinary arts‚ food service‚ hospitality education and research that are essential in preparing the students to become adept future restaurateurs and hoteliers. In the broadest sense‚ information refers to both the hardware and software that are used to store‚ retrieve‚ and manipulate information. At the lowest level people have the servers with an operating system. Installed on these servers are things
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Improving Communications: Hotel International and the Roaring Dragon Hotel Ima Student Sullivan University MGT 510 Executive Summary This proposal provides a roadmap toward improving communications between the Hotel International (HI)‚ a global hotelier‚ and the management control of the Roaring Dragon Hotel (RDH)‚ one of the original three-star hotels in southwest China and a state owned enterprise (Grainger‚ 2008). Failure to recognize cultural norms and the relationship between employees‚ customers
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Lyceum of the Philippines University Intramuros‚ Manila The Role of the Hotel Advertisements in Attracting Local and Foreign Tourists A Research Proposal Submitted by: Submitted to: William Espinosa March 2013 Lyceum of the Philippines University Intramuros‚ Manila This research proposal entitled “The Role of the Hotel Advertisements in Attracting Local and Foreign Tourists” has been submitted by Lyreen Ashley L. Gamoso for approval. Approved this
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1.0 TITLE OF THE STUDY Customer Satisfaction in the Tourism and Hospitality Industry: Analysis on service quality and service failure 2.0 BACKGROUND OF THE STUDY / INTRODUCTION Customer satisfaction plays a crucial role for success and survival in today’s competitive market. Customer satisfaction is considered a prerequisite for customer retention and loyalty‚ and obviously helps in realizing economic goals like profitability‚ market share‚ return on investment‚ etc. (Scheuing‚ 1995; Reichheld‚
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