STRATEGIC EMPLOYEE TRAINING AND DEVELOPMENT IN CHINESE LUXURY HOTELS Organizations’ success is relying on the critical value of human resources. Competitive advantage can be earned by giving more effective utilisation of human resources in organizational context (Guest‚ 1987). When the organisation becomes a success‚ it will spring from organisational capabilities such as speed‚ agility‚ employee competence and learning capacity but it is an issue to achieve these organisational capabilities (Leonard-Barton
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QUALITY IN HOTEL SERVICE: THE CASE OF THREE STAR HOTELS IN DA NANG VIETNAM *** ABSTRACT Nowadays‚ “service quality” is mentioned a lot when hoteliers and marketers discuss about how to improve a hotel’s competition capabilities. Many researchers figure out that customer use five dimensions to judge service quality of a hotel – tangibles‚ reliability‚ responsiveness‚ assurance‚ empathy. The gap between expected and perceived service is a measure of service quality. The fact that hotels and resorts
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in Vietnam is on event had many events which has impacted our history ever since the Vietnamese got independence from the French. The purpose of this essay is to explain how the Vietnam War led to many effects. The main reason why the Vietnam War occurred is because the Vietnamese wanted independence from the French. At first Vietnam was controlled by the afranch. Then‚ Ho Chi Minh fought the French and won. Then the Vietnam split into two countries: North Vietnam and South Vietnam. The
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a selected service of Starbucks Vietnam…………………… 10 Conclusion 12 References 13 Introduction Starbucks was founded in 1971 in Seattle. It has grown rapidly and it has become the premier roaster and retailer of specialty coffee in the world. It has about 18‚000 (2013) stories in 62 countries. Starbucks coffee company is headquartered in Washington‚ United States. Early in 2013‚ Starbucks has been present in Ho Chi Minh city‚ Vietnam. This assignment will be not only
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developed in many countries across the world in recent years‚ bringing about active development of tourism operations. It becomes a type of industry‚called: MICE industry. It is one of the fastest growing segments within the tourism industry‚ generating millions in revenues for cities and countries. MICE is also the popular trend of tourism in almost every country in the world‚ including developing countries like Vietnam. However‚ Europe and America still remain the major markets worldwide in respect
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CONTENTS Assignment 1. FDI and its importance in the economy in Vietnam 2 1.1 An introduction to FDI in Vietnam 2 1.2 FDI distribution by sector 5 1.3 FDI contribution to Vietnam economy 6 2. Incentives and regulations to attract FDI in Vietnam 10 2.1 Regulations 10 2.2 Incentives 11 3. These obstacles need to be reformed to attract FDI in Vietnam 13 Final Exam 1. Meaning of Money 18 Functions
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Strategies on Sustainable Development of Chinese Hotels under the Globalization Abstract This paper discusses the strategies on the sustainable development of Chinese hotels under the globalization. These strategies will be based on environment‚ technology and service quality. To speed up the development of Chinese hotel industry and to keep it more healthy and sustainable‚ the environment factor seems to be particularly important. Nowadays‚ it really becomes a trend that more and more consumers
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Ethical Decision-Making: Employer Responsibilities and Employee Rights Chapter Objectives: After exploring this chapter‚ you will be able to: 1. Discuss the two distinct perspectives on the ethics of workplace relationships. 2. Explain the concept of due process in the workplace. 3. Define “employment at will” and its ethical rationale. 4. Describe the costs of an EAW environment. 5. Explain how due process relates to performance appraisals. 6. Discuss whether it is possible to downsize
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INTRODUCTION In Vietnam‚ since the introduction of the first Internet Service Provider in 1997‚ the growth of Internet usage has been rapidly growing. Coming along with the development of Internet’s growth speed‚ social media usage has developed and become widespread very quickly. Social networks‚ blog sites‚ and other online “beehives” appear to be all around us as millions of people adopt social media sites as their primary source of all kinds of information. It is also important to note that
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social‚ and economic values led the charge behind European Imperialism. These attacks had affected the previously separated territories towards changing the course of history for nations and peoples in those regions. In the 1800’s France took over Vietnam as well as Cambodia. They valued land and power‚ especially
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