operated by a single company. On the other hand‚ a hotel is differentiated as an establishment that provides paid lodging on a short-term basis. Computer programmers are continuously developing a system application to better serve resort or hotel guests because 2 some hotels and resorts are becoming fully automated while others are still striving for the similar setting. The researchers introduce a “LAN-Based Reservation with Billing System for Hacienda Gracia Resort and Hotel” to improve its
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efficiency and guest service. At present‚ the hotel has five clerks on duty‚ each with a separate waiting line‚ during the peak check-in time of 3:00 P.M. to 5:00 P.M. Observation of arrivals during this time shows that an average of 90 guests arrive each hour (although there is no upward limit on the number that could arrive at any given time). It takes an average of 3 minutes for the front-desk clerk to register each guest. Ms. Shader is considering three plans for improving guest service by reducing
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"plate service” because the food is already placed in the plate in the kitchen ready to be served to the guests. This type of service is used in coffee shops where there is a demand for quick and simple service. It requires minimal training for novice waiters and waitresses. Advantages: 1. It is a fast and simple service. 2. It is inexpensive. One waiter or waitress can serve many guests and no special service equipment is necessary. 3. It does not require highly trained technical staff that
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sometimes people celebrate a surprise party for their friends to make the party more meaningful. Arranging a surprise party is not difficult when you follow these steps: keep the secret from the guest of honor‚ prepare for the party and confirm the guests. The first step‚ you need to keep a secret from the guest of honor. We also need to finds out his schedule to make sure everything happens at the right time. In addition‚ you can show him that you don’t have any plans and ignore that day or tell a lie
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Commercial hospitality is just extension of hospitality in the home. Do you agree? Hospitality is a difficult concept to define; numerous authors suggest it is both a social and commercial activity (Lugosi 2008). Nevertheless it’s important to highlight a dominant theme in accepted definitions of hospitality. Brotherton (1999) defined hospitality as “a contemporaneous human exchange‚ which is voluntarily entered into‚ and designed to enhance the mutual well-being of the parties concerned through
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Cornell Hospitality Quarterly http://cqx.sagepub.com/ Hotel Guests ’ Responses to Service Recovery: How Loyalty Influences Guest Behavior Pablo Zoghbi-Manrique-de-Lara‚ Miguel A. Suárez-Acosta and Teresa Aguiar-Quintana Cornell Hospitality Quarterly published online 28 November 2013 DOI: 10.1177/1938965513513348 The online version of this article can be found at: http://cqx.sagepub.com/content/early/2013/11/27/1938965513513348 A more recent version of this article was published on - Mar
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consumable goods and equipment are refers to the durable goods. In the supplies aspect‚ we have divided into two aspect of supplies‚ cleaning supplies and guest supplies. In cleaning supplies‚ these supplies are used as cleaning the hotel’s area frequently‚ we always use them when room attendant and public area attendant are cleaning the guest room and public area. For example‚ all-purpose liquid cleaner‚ we use it to clean most surface. Moreover‚ the glass cleaner and carpet cleaning chemicals‚
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Name:_____________________ Test #2 HMGT 0210: Legal Issues Fall 2012 Multiple Choice (30 points) Identify the choice that best completes the statement or answers the question. ____ 1. Which of the following is not outlawed by the Civil Rights Act of 1964? a.|Discrimination based on religion| b.|Discrimination based on sex| c.|Discrimination based on national origin| d.|Discrimination based on color| ____ 2. Which of the following types of establishment was barred from discrimination
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sometimes hectic. However‚ the anticipation that we as parents feel waiting for our child’s reaction outweighs most of the problems that might arise. When planning a child’s birthday party there are many important details to remember: the theme‚ location‚ guest list‚ decorations and menu. First‚ you should decide on a theme‚ it is very important to planning a successful party. Without a theme there would be no party to plan. If the child is old enough they can choose what theme they want to have. My son
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Pina Colina Resort was good. I gained so much knowledge that I can apply to my future work. I learned that working is not that easy especially in our field because you need to deal with other people that you don’t even know. We need to be kind to the guests so that we can have a good impression to them. Since this is our first time to do a On-the-Job Training‚ I need to adjust in the environment. Since the Pina Colina Resort is located in Tagaytay‚ me and my Classmates are decided to rent a house to
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