Ch3 – O.M 1) Strategic decisions are those which: A) Only involve senior managers B) Require the input of external consultants and management accountants. C) Seek to move the whole organisation towards its overall long-term goals D) Define the position of a business unit with respect to its operational capabilities 2) The determination of performance priorities is normally influenced by: A) The specific needs of the company’s customer
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Functional Areas of Business Phillip D. Gilbert MGT/521 July 8‚ 2013 Christine Gniedziejka Functional Areas of Business There are several functional areas within the business world today that managers use to make certain that their businesses run successfully. The functions approach provides four major functional areas in the business world. The four functions include planning‚ organizing‚ leading‚ and controlling
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KAIZEN SCHOOL OF BUSINESS MANAGEMENT MARKS: 80 COURSE: _______ SUBJECT: OPERATION MANAGEMENT N.B: 1} Attempt all the questions 2} All Questions Carries Equal Marks Name:___________________ Reference Number: ________________ Case – 1 OM IN SNACKS Let’s say that you decided to go for some snacks with your friends. Among many options‚ you can go to a roadside thela (cart)‚ a snack joint like are Udipi restaurant or some restaurant which serves many things including full meals‚ to name few
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Decision Area for OM 10 Critical Decision areas of operation management I. Goods and service design. According to Henzer (2004)‚ design of goods and design defines much of the transformation process. The factors of cost‚ quality and human resources must be made during the stage. Operation management of product and services is also different because due to different characteristic and tangible / intangible feature. II. Quality. Customer has a very high quality standard nowadays and operation management
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the individual member of the group. Weakest link – Reliability depends on the minimum effort. Best link – Reliability depends on the minimum effort. On the other hand study group’s maintenance management is a critical component of the overall study program. The management function should bind the distinct parts of the program into a cohesive entity. What is maintenance and why is it performed? Past and current maintenance practices in both the private and government sectors would
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QUESTION 1 Operations management must be managed properly in order to improve an organization’s productivity and profitability. In the Cadbury World case‚ several micro and macro processes are involved and those processes bring some impacts to Cadbury World. Thus‚ Cadbury World must possess a sustainable micro and macro processes to achieve the best outcome and performance. Micro processes that involved are easily to manage compared to macro processes because macro processes are hard to manage
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The Encyclopedia of Operations Management Terms by Professor Arthur V. Hill Curtis L. Carlson School of Management 321-19th Avenue South University of Minnesota Minneapolis‚ MN 55455-0413 USA ahill@umn.edu Revised July 20‚ 2003 P O M S Production Operations Management Society The electronic version of this encyclopedia is distributed free of charge by the Production Operations Management Society (POMS) under the conditions that (1) you send corrections and additions to ahill@umn.edu
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Unit-4 Secondary objectives of materials management: secondary objectives are limited in number or in scope as primary objectives. Since they represent the materials management contribution to the achievement of primary objectives of some other departments‚ they can vary widely from industry to industry. 1. Reciprocal relations: when a company deliberately buys as much as possible from its own customers it is said to practice reciprocity. 2. New materials and products: engineering and manufacturing
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between operations‚ marketing and product/service development at Acme Whistles? Page 3 2. Oxfam International case study What are the main issues facing Oxfam’s operations managers? Page 4 3. Formule 1 & Mwagusi Safari Lodge 3.1 For each hotel‚ what is the role of technology and the role of operations Page 6 staff in delivering an appropriate level of service? 3.2 What are the main differences in the operations management
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face-to-face customer service‚ and usually always has a building for their operations. A “brick and mortar” grocery has advantages and disadvantages compared to an online operation‚ like Theorganicgrocer.com. First of all‚ their major disadvantage is the overhead. The cost of property‚ insurance‚ taxes and staff is much higher for a “brick and mortar” operation than an online operation. The biggest advantage for a “brick and mortar” operation is customer security. To a customer‚ if a company has physical presence
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