Operations Management
TABLE OF CONTENTS
Introduction Page 2
1. Acme Whistles case study
What is the overlap between operations, marketing and product/service development at Acme Whistles? Page 3
2. Oxfam International case study
What are the main issues facing Oxfam’s operations managers? Page 4
3. Formule 1 & Mwagusi Safari Lodge
3.1 For each hotel, what is the role of technology and the role of operations Page 6 staff in delivering an appropriate level of service?
3.2 What are the main differences in the operations management challenges
Facing the two hotels? Page 7 4. Dabbawalas
4.1 Why does the Dabbawalas service offer such amazing dependability? Page 8
4.2 Do you think that they should be using more information technology to help them get even better? Page 9
4.3 What do you think are the main threats to this service? Page 10
Bibliography Page 11
Introduction
This assignment is based on the following short case studies:
Acme Whistles, a company the dates back to 1870 that was started to respond to a request by the London Metropolitan Police to replace their wooden rattles that was used to sound the alarm. So the world’s first police whistle was born.
Oxfam International, a relief and emergency response, community development organization made up of 13 likeminded organizations based around the world. Together with their partners and allies, work directly with communities seeking to ensure that poor people can improve their lives and livelihoods and have a say in decisions that affect them.
Formule 1 and Mwagusi Safari Lodge, although in the same industry we have 2 hotels that operate on different principles.
Dabbawalas (one who carries box) they are a collective team of 5000 men in Mumbai that deliver cooked
Introduction Page 2
1. Acme Whistles case study
What is the overlap between operations, marketing and product/service development at Acme Whistles? Page 3
2. Oxfam International case study
What are the main issues facing Oxfam’s operations managers? Page 4
3. Formule 1 & Mwagusi Safari Lodge
3.1 For each hotel, what is the role of technology and the role of operations Page 6 staff in delivering an appropriate level of service?
3.2 What are the main differences in the operations management challenges
Facing the two hotels? Page 7 4. Dabbawalas
4.1 Why does the Dabbawalas service offer such amazing dependability? Page 8
4.2 Do you think that they should be using more information technology to help them get even better? Page 9
4.3 What do you think are the main threats to this service? Page 10
Bibliography Page 11
Introduction
This assignment is based on the following short case studies:
Acme Whistles, a company the dates back to 1870 that was started to respond to a request by the London Metropolitan Police to replace their wooden rattles that was used to sound the alarm. So the world’s first police whistle was born.
Oxfam International, a relief and emergency response, community development organization made up of 13 likeminded organizations based around the world. Together with their partners and allies, work directly with communities seeking to ensure that poor people can improve their lives and livelihoods and have a say in decisions that affect them.
Formule 1 and Mwagusi Safari Lodge, although in the same industry we have 2 hotels that operate on different principles.
Dabbawalas (one who carries box) they are a collective team of 5000 men in Mumbai that deliver cooked