Operation Management

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Final Exam

This exam is to be completed as an individual assignment. Each question is from a corresponding chapter. For example, question 1 is from Chapter 1 and so on. Write 2-3 paragraphs for each of the four questions you choose to answer. In addition to your textbook, you should use and cite at least one other credible source and/or case study for each of the four questions you answer.

1. Select two of the "principles of communication" explained in your text. For each of your chosen principles, (a) define it in your own words, (b) illustrate it with an experience from your own life, (c) cite recommendations from sources outside of your textbook and (d) explain how you can use it to improve your own communication. 2.  Explain why patterns of communication that have worked well with traditional American organizations don't always succeed with a culturally diverse workforce. In your answer, describe several types of cultural patterns that might clash with mainstream workplace practices in the U.S.  3. Describe four concrete ways that culture and/or gender differences influence how and to whom we listen. What are three specific actions listeners can take to minimize the detrimental effects of these differences? 4. Choose four different categories of nonverbal behavior. Describe how you could apply what you’ve learned about each category to communicate to a new employer that you are reliable, competent, and responsible. Use specific examples of what you would do within each of the four categories to demonstrate these traits. 5.  Explain the major differences among the win-win, win-lose, lose-lose, and compromising approaches to negotiation. State the advantages and disadvantages of all three approaches. Finally, how do you know which approach to adopt when negotiating with others? 6. Research a company you’d like to interview with. Anticipate and identify five different kinds of questions that might be used in an interview. Explain each one...
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