"From an emotional labour perspective how does dealing with an abusive customer lead to stress and burnout" Essays and Research Papers

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    Police Stress page2 The first type of stress is external stress. The way that this stress is described is by stress that is caused by real threats and dangers. A few of these are like a call like a man with a gun and other dangerous type of situation. With this kind of stress it is able to affect a police officer on the job. This is because this is where the danger is and when these types of situations happen at. The way that this type of stress

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    fatigue and burnout. Compassion fatigue is defined as emotional‚ spiritual‚ and physical exhaustion resulting from “witnessing and absorbing the problems and suffering of others” (Wisniewski‚ 2013). Compassion fatigue can lead to burnout with one’s professional career and affect home life. Caregivers can also be affected by compassion fatigue and burnout from the roles that they play with their loved ones. It is vital to be able to identify the warning signs of compassion fatigue and burnout. This

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    abusive supervision

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    Abusive Supervision Definition 1 Abusive supervisions means the employees’ view that their supervisor engages in unrelenting hostile verbal and nonverbal behaviors‚ excluding physical attacks. It is related to lower satisfaction and commitment‚ higher work-family and family-work conflict and higher levels of stress-related problems and resulted in low working performance. 2However‚ the same individual could view a supervisor’s behavior as abusive in one context and as nonabusive in another context

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    What is stress? Identifying the causes‚ effects‚ and dealing with them. Stress is present in everybody. It occurs daily in people’s lives. “Who’s not stressed? That’s just life. Life is stress‚” says Kathleen Hall‚ founder of the Stress Institute in Atlanta (Jayson‚ 2012). Stress is a body condition that occurs in response to actual or anticipated difficulties in life (Rice‚ 1987). “The most current definitions state that stress is the mental and physical response and adaptation by our bodies

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    Abusive Language...

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    calling another child a "poop head" is really all that bad. After all‚ there are much worse words that Tommy could have used.Language values clearly vary from one community to another. Language values are also influenced by social and economic forces. Parents in religious communities may want more restriction on profane language than parents from non-religious communities. Rural dwellers may resent city speakers ’ slang. Northerners may disparage southerners ’ dialects. In-groups may make ethnic and

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    In the New York Times article “How Expensive It Is to Be Poor‚” author Charles M. Blow argues “Being poor is anything but easy.” Blow has been the Op-Ed for the New York Times columnist since 2008. In this article‚ Blow points out two points: people do not really know and tend to forget how poor people become poor in the first place‚ and if you are poor‚ you will likely being trapped in the poor world. First‚ according to the Pew Research Center that Blow cited in his article‚ most wealthy Americans

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    Does wealth lead to happiness? You can’t buy happiness! Have you heard this before? Do you think that it is true? Surely we have all heard this age old adage‚ and most of us understand that it is indeed true. You cannot buy yourself a happy life. But does that mean that money is bad‚ that we should not strive to build wealth and financial prosperity for ourselves and those that we love? Absolutely not. Just as money does not buy happiness‚ it definitely does not repel it either. In fact‚ there

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    1. How does IKEA generate customer loyalty? a) Low price As the case said “IKEA achieved this level of success by offering a unique value proposition to consumers: leading-edge Scandinavian design at extremely low prices” and IKEA’s vision is “to create a better everyday life for the many people.” “People have very thin wallets. We should take care of their interests.” While IKEA overarching strategy is focused on offering customers everyday low prices‚ the loyalty program is one of the ways

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    A Case Of Burnout

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    A Case of Burnout When Mahesh joined XYZ Bank (private sector) in 1985‚ he had one clear goal—to prove his mettle. He did prove himself and has been promoted five times since his entry into the bank. Compared to others‚ his progress has been fastest. Currently‚ his job demands that Mahesh should work 10 hours a day with practically no holidays. At least two day in a week‚ Mahesh is required to travel. Peers and subordinates at the bank have appreciation for Mahesh. They don’t grudge the ascension

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    How does an organization create customer value? Marketing experts Don Peppers and Martha Rogers said: “Without customers‚ you don’t have a business.” It is such a simple‚ nevertheless‚ a scary thought. We live in a world of consumerism‚ in which the customer’s wants and desires greatly exceed their basic needs. Even though many see this concept as a threat to modern world society‚ it has created the extremely competitive marketplace for businesses. The companies are competing everyday to win over

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