and how do our emotions play a role in what we do day in and day out. This question led Hochschild to act as an observer while conducting ethnographical research in the lives of those in the service industry: flight attendants and bill collectors. Hochschild observed how flight attendants feelings were stifled‚ at great cost to the personal self in an effort to use the right emotions needed for their job. Training sessions at Delta hammered in the reminders to smile: “Your smile is your biggest
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eliminating hotel stays for flight attendants 3. Value pricing strategy with fares that are simple and transparent 4. Create new marketing segment and customer targets. Song realized based on extensive market research that women are the key decision makers in leisure travel initiative. And hence the created a marketing campaign that heavily targeted women by offering healthy food‚ vibrant colors for the plane interiors‚ leather seats‚ personable flight attendants and great in flight entertainment. 5. Extensive
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A Memorable Day September 11‚ 2001 was a day in history that no one will ever forget. This day marked the terrorist attacks on New York City‚ when multiple airplanes crashed into two very remarkable landmarks‚ the Twin Towers and the Pentagon. As the buildings slowly fell to the ground burning‚ people watched as many others life’s flashed before their eyes. This was just after the millennium had taken place‚ and people were busy enjoying life in the city‚ when out of nowhere‚ a terrorist attack
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Achieving client satisfaction on board by Martina Rohm In-flight Service determines airline passengers’ decision Due to rapid changes and new trends in the aviation business‚ continuous product revision is required to respond to customer demand and to react to increasing competition. Lufthansa Consulting has developed a specialized in-flight service evaluation system which reviews and assesses the onboard product of airlines‚ in detail‚ and can be adapted to particular customer requests. The
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Who is a Cabin Crew? A Cabin Crew for a commercial flight is a person who is hired and employed by the airline’s authority to work for the airline. A cabin crew is also known as flight attendant‚ steward/stewardesses ‚ air host/ air hostess. The primary job responsibility of a cabin crew or air host/ air hostess is to ensure the safety of the passengers‚ assist the passengers and to ensure comfort for them. Job Responsibilities of a Cabin Crew: Though the primary and main job responsibilities of
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of passengers on board each flight. b) To offer exceptional service to customers that will encourage continued patronage of the Airline’s services. c) To ensure that where possible‚ service is recovered whenever there is a breakdown or service failure. d) To maintain currency of cabin crew licence and competency on all aircraft types included in the licence. e) Remain current on company’s instructions via General Notices‚ SEP and AVMED manuals. f) To attend a pre-flight briefing and to answer a safety
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Now a days‚ with technology at our fingertips‚ people are able to hear about all sorts of different disasters going on around the world. We see in the news and on the internet the sad news of plane crashes‚ a home burning down‚ a city destroyed by an earth quake‚ or village flooded by a tsunami. Even with the knowledge of the horrible events occurring we still never think much of it because people feel so disconnected by them. When facing a major disaster many of us cannot comprehend how we would
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good idea to jot down some notes and think about this before the exam so you are prepared to give a clear‚ concise answer that is well presented and well thought out. When being interviewed for a position as a member of the cabin crew or a flight attendant it is important to show your passion and enthusiasm for the job. The interviewers will be looking for patience‚ good communication skills‚ perseverance to excel‚ and keeping calm in emergency situations so you must ensure that they realise you
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Topic : Career Review From Wois‚ I found out that my top career themes are deliberative‚ relator‚ activator ‚ discipline and intellection. From these‚ I found out that I am a good listener and that I like prefer individual work to group work. Deliberative revealed that I like putting things in order and be organized. This element is true because I like arranging books on my table in an organized way so that I know where everything is and it enables me to find a book easily whenever
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FlightAttendant C e n t r a l 25 Questions and Answers for the Cabin Crew Final Interview by Kara Grand FlightAttendant C e n t r a l www.FlightAttendantCentral.com © 2011 Flight Attendant Central. All rights reserved. FlightAttendant C e n t r a l Welcome to Flight Attendant Central! This special 25 Questions and Answers report is a powerful tool when preparing for your interview. I compiled this list based on the most commonly asked cabin crew final interview questions
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