It is a good idea to show a little example and then say how you overcame this situation which resulted in a happy and satisfied customer. ‘How would you define good and bad customer service in the airline sector? Can you give examples of both?’ This is another question that is very likely to come up and it would be a good idea to jot down some notes and think about this before the exam so you are prepared to give a clear, concise answer that is well presented and well thought out.
When being interviewed for a position as a member of the cabin crew or a flight attendant it is important to show your passion and enthusiasm for the job. The interviewers will be looking for patience, good communication skills, perseverance to excel, and keeping calm in emergency situations so you must ensure that they realise you have all of these skills. Never lie during an interview as it is usually obvious when people are ‘stretching the truth’, but make sure you highlight all of you best qualities and any experience you have which can benefit you and make you a possible candidate for the position.