1 Operations and Productivity PowerPoint presentation to accompany Heizer and Render Operations Management‚ 10e Principles of Operations Management‚ 8e PowerPoint slides by Jeff Heyl © 2011 Pearson 1-1 Outline Global Company Profile: Hard Rock Cafe What Is Operations Management? Organizing to Produce Goods and Services Why Study OM? What Operations Managers Do © 2011 Pearson 1-2 Outline - Continued The Heritage of Operations Management Operations in the Service Sector Differences
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University of Management Sciences‚ 2015 Harvard Business School 9-696-084 Rev. April 15‚ 1997 Deutsche Allgemeinversicherung Annette Kluck parked her chin on the heel of her hand as she watched her electronic fishbowl‚ late on a Friday afternoon in January 1996. Frank Schoeck‚ the head of operations at DAV Kundendienstgruppe1 (DAKG)‚ had just made a surprise visit. “So‚” he had said‚ in his famously blunt style‚ “when do you think we’ll start seeing some visible results from all this operations improvement
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Introduction In 2003‚ the announcement was made of a merger between FedEx Corporation and Kinko’s‚ Inc. There are multiple reasons why corporate decision makers consider mergers‚ “the potential efficiency benefits from mergers and acquisitions include both operating and managerial efficiencies‚” (Pautlar‚ 2003‚ p. 122). “These mergers and acquisitions are aimed at increasing growth‚ enhancing existing capabilities and developing new markets” and as a strategic consideration they can “generate cost
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Cost and Management Accounting (CMA) | 13-05-2013 | 10:30 TO 13:30 | 2 | 2820001 | Cost and Management Accounting (CMA) | 13-05-2013 | 10:30 TO 13:30 | 3 | 820002 | Environment for Business (EFB) | 15-05-2013 | 10:30 TO 13:30 | 4 | 2820002 | Management Information System (MIS) | 15-05-2013 | 10:30 TO 13:30 | 5 | 820003 | Financial Management (FM) | 17-05-2013 | 10:30 TO 13:30 | 6 | 2820003 | Financial Management (FM) | 17-05-2013 | 10:30 TO 13:30 | 7 | 820004 | Human Resource Management (HRM)
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services. Essential Functions: Marketing: General demand‚ Production Operations: Creates the product‚ Finance/ Accounting: Tracks how well the organization is doing financially. Why Study OM? 1. OM is one of three major functions of any organization; we want to study how people organize themselves for productive enterprise 2.We want (and need) to know how goods and services are produced. 3.We want to understand what operations managers do. 4.OM is such a costly part of an organization What OM People
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assembly operations by constructing a new plant in Ridgecrest‚ Mississippi. The firm‚ a major producer of pickup campers and camper trailers‚ had experienced five (5) consecutive years of declining profits because of spiraling production costs. The costs of labor and raw materials had increased alarmingly‚ utility costs had gone up sharply‚ and taxes and transportation expenses had steadily climbed upward. In spite of increased sales‚ the company suffered its first net loss since operations begun in
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3 (A) What factors must a firm consider while addressing the make or buy decision? Ans: International Operations management and corporate strategy: Operations management of an International business needs to be integrated with the firm’s corporate strategy. The central role of operations management is to create the potential for achieving superior value for the firm. If operations management takes Rs. 100 worth of inputs and brings out product worth Rs. 150‚ it has crated considerable value for
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Baruch College Zicklin School of Business - Department of Management Dr. Jonatan Jelen COURSE INFORMATION SHEET MGT 3121 Fall 2011 Course Title: Service Operations Management Course Number: MGT 3121 (UFA – CRN 1077)‚ Fr 6:05-9:00 p.m.; room VC 9-150 Name of Instructor: Dr. Jonatan Jelen Department: Management Phone: 917-340-8250 (use for emergencies only!) Office: TBA Office Hours: Fr 5-6 p.m. E-Mail: Jonatan_Jelen@baruch.cuny.edu Course Description (Catalogue):
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Model answers to short cases Acme Whistles 1. What is the overlap between operations‚ marketing and product/service development at Acme Whistles? The simple answer to this question is‚ ‘There is a very significant overlap between these functions’. The underlying question is ‘Why’? Partly‚ the reason is size. As Simon Topman says in the example‚ small companies cannot afford specialist functions so at a managerial level everyone does everything to some extent. This becomes especially true when
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success story in operation management. From its very first London pub in 1971‚ after 39 years of existence Hard Rock café continued expanding and succeeding in many different countries. This paper will discuss how the 10 decisions of the Operation management were made on Hard Rock Café as well as operation management challenges and opportunities confronting Hard Rock Café when considering an expansion of its business in Hanoi. 1. Critically evaluate the operations management strategy of Hard
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