THE TAJ PEOPLE’S PHILOSPHY AND STAR SYSTEM THE TAJ’S PEOPLE PHILOSOPHY and STAR SYSTEM The employee at Taj is viewed as an asset and is the real profit centre. He or she is the very reason for our survival. The creation of the Taj People Philosophy displays our commitment to and belief in our people. We want an organisation with a very clear philosophy‚ where we can treasure people and build from within. * Bernard Martyris‚ Senior Vice-President‚ HR‚ Indian Hotels Company Limited (IHCL)
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IMPLEMENTING RELATIONSHIP MARKETING: THE ROLE OF INTERNAL AND EXTERNAL CUSTOMER ORIENTATION by T.F.J. Steyn*‚ S.M. Ellis** and F.A.A. Musika* *WorkWell: Research Unit for People‚ Policy & Performance School of Entrepreneurship‚ Marketing and Tourism Management Potchefstroom Campus North West University[1] **Statistical Consultation Service Potchefstroom Campus North West University Paper presented at the European Institute for Advances Studies in Management (EIASM) Workshop on
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strategy The Indian Hotels Company Limited (IHCL) and its subsidiaries are collectively known as Taj Hotels Resorts and Palaces and are recognised as one of Asia’s largest and finest hotel company. Incorporated by the founder of the Tata Group‚ Mr. Jamsetji N. Tata‚ the company opened its first property‚ The Taj Mahal Palace Hotel‚ Bombay in 1903. The Taj‚ a symbol of Indian hospitality‚ completed its centenary year in 2003. Taj Hotels Resorts and Palaces comprises 93 hotels in 55 locations across
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TAJ & GINGER: A SERVICESCAPE FACE OFF A Brief Background TAJ Incorporated in 1902‚ IHCL is promoted by the Tata Group. It has long standing operations spanning over 100 years and operates the largest hotel chain in South Asia. It is headed by Mr. Ratan Tata‚ Chairman. Mr. Raymond Bickson‚ the Managing Director takes care of the day-today affairs of the company. They are assisted by a team of experienced professionals heading various functions. The company and its subsidiaries and associates
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The internal environment: * Strategic competitiveness and above – Average returns result when Internal organization (What a firm can do : function of resources‚ capabilities‚ and core competencies) matches External environment ( What a firm might do : function of opportunities in the firm’s external environment → Competitive Advantage * Competitive advantage key points: * No competitive advantage lasts forever. * Over time‚ rival use their own unique resources‚ capabilities‚ and
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External and internal shocks serious setbacks to economic growth July 2012 IMPERATIVES FOR ECONOMIC DEVELOPMENT Economic growth is likely to fall to below 2 per cent this year as external and internal shocks are serious setbacks to the country’s economic growth. The Central Bank has not revised its economic growth forecast for the year‚ but current conditions suggest that economic growth would slip from 1.7 to 1.3 per cent that it estimated earlier this year to even below 1.5 per cent‚ if global
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which affect a child and young person’s development. The first is personal factors this can be linked to genetics‚ health and learning difficulties all of which influence the development of a child. Then there is personality which is linked to the environment which is influenced later on in the development. Genetics Genetic information about a child is important to know and understand if they have any condition which they were born with‚ has been passed down through the genes or does the child have
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The Taj Mahal palace was under siege of a terrorist attack on the ill-fateful eve of 26th December 2008. The rampage that went on for a period of four days claimed as many as 160 lives‚ both Indian and foreigners. The attack exposed India’s vulnerability to terrorism. Taj Mumbai that stayed ablaze for almost two days and three nights now stands symbolic of the tragic events of that day. During the attack on Taj Mumbai‚ a total of 31 people died and about 28 were injured. Post the attack the world
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business environments to critically examine the external environment of Asda Wal-Mart as outlined in the case study. No business can operate in isolation. All businesses operate in the wider business environment‚ which is described as ‘the external context in which organisations find themselves undertaking their activities’ [ (Capon‚ 2000‚ p. 8) ]. This essay will use the stakeholder model to examine the external factors effecting Asda Wal-Mart. It is recognised that there are many internal stakeholders
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Impact of Internal and External Factors on the Functions of Management There are four main functions of management that‚ when used properly‚ work together to contribute to the success of a company’s goals: planning‚ organizing‚ leading‚ and controlling. Many different factors impact these four functions of management and require careful consideration when planning committees are working out the details of their plans for the company. The following paragraphs will outline several of these factors
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