Taj Mahal Palace, Operation Strategy

Topics: Taj Mahal Palace & Tower, Hotel, Hotel chains Pages: 12 (3635 words) Published: March 25, 2012
1.Critical review of overall operational management strategy

The Indian Hotels Company Limited (IHCL) and its subsidiaries are collectively known as Taj Hotels Resorts and Palaces and are recognised as one of Asia's largest and finest hotel company. Incorporated by the founder of the Tata Group, Mr. Jamsetji N. Tata, the company opened its first property, The Taj Mahal Palace Hotel, Bombay in 1903. The Taj, a symbol of Indian hospitality, completed its centenary year in 2003. Taj Hotels Resorts and Palaces comprises 93 hotels in 55 locations across India with an additional 16 international hotels in the Maldives, Malaysia, Australia, UK, USA, Bhutan, Sri Lanka, Africa and the Middle East. Spanning the length and breadth of the country, gracing important industrial towns and cities, beaches, hill stations, historical and pilgrim centres and wildlife destinations, each Taj hotel offers the luxury of service, the apogee of Indian hospitality, vantage locations, modern amenities and business facilities. IHCL operate in the luxury, premium, mid-market and value segments of the market. Identifying threats is just the first step towards safeguarding the welfare of an Organisation. Having an adept set of plans to counter those threats is equally Important. At IHCL, robust management systems drive organizational agility Through tracking of performance on critical business goals, reviewing changes0 In business environment and taking appropriate action. Business goals are Derived from the strategic objectives of the balanced scorecard developed from Inputs received at hotel and enterprise levels. Accountability is established Through various systems and review processes that eliminate inefficiencies. Action plans to address gaps emerging from surveillance audits.


Promote corporate citizenship.
Encourage training and development of differently abled youth. •Have the unique skill to develop raw potential into a skilled workforce. •Have community projects which focus on key strengths in food production, kitchen management, housekeeping, customer service and spas. •Committed to the cause of building a sustainable environment. • The risk radar-Spotting challenges, well in advance.

As a part of Tatas; India's premier business house at Taj Hotels, have always believed in society and environment being integral stakeholders in business along with their shareholders, customers, vendors and others. Over the last decade, the movement towards ecologically sound tourism has gained urgency and importance across the globe and recognize that responsible practices in vogue are as diverse as the geographies. They promote corporate citizenship through their strategic public-private partnerships which encourage building livelihoods of less-advantaged youth and women. The causes they promote include reducing malnutrition, promoting indigenous artisans and craftsmen and enhancing employability of identified target groups by sharing their core competencies as a leading hospitality company. We encourage training and development of differently abled youth. We at Taj have the unique scope and opportunity to develop raw potential into a skilled workforce that is immediately employable by various players in the industry. A majority of our community projects are focused around extending our key strengths in food production, kitchen management, housekeeping, customer service and spas to promote economic empowerment of candidates from vulnerable socio-economic backgrounds. We are fully committed to the cause of building a sustainable environment by reducing the impact of our daily operations on the environment and improving operational efficiencies, resource conservation, reuse and recycling of key resources.

1.2 Corporate objectives

Enhance guest service and improve quality standards
Increase task efficiency and productivity
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