BOM 2064: QUALITY AND OPERATION MANAGEMENT Title: Quality and Operation Management Implementation Food & Beverage Department Everly Hotel Malacca Prepared for: MISS CHOW MEI MIN Student’s Name | Student’s ID | Major | Section | Ahmad Izzaudin B. Mat Zaki | 1101109196 | KM | BM203 | NurIzzatiBtBaharudin | 1091105542 | KM | BM203 | Ahmad Nor Aizat B. Abdullah | 1101107571 | KM | BM203 | Sheikh KharleezBamadhaj B. Jaffar | 1102702455 | IB | BM203 | Iqbal Abdul Qayyum B
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According to F. John Reh‚ a manager is the person responsible for planning and directing the work of a group of individuals‚ monitoring their work‚ and taking corrective action when necessary. Different types of manager responsible for different sections in a company. An operation manager responsible for the daily operation of company. Accounting section is supervise by an accounting manager. As there are various management functions in a business‚ hence a manager is responsible in planning‚ directing
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Managers are responsible for ensuring that tasks are performed by people or employees in an organisation. There are three ways to understand managers. A classic way of analysing the task of management is by examining management from the point of the functions performed by managers. The second approach is to observe the roles of managers while the third is to analyse the skills required by managers. A manager is a person whose job it is to oversee one or more employees‚ divisions‚ or volunteers to
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Service Quality Definition of Service Service is largely intangible and is normally experienced simultaneously with the occurrence of production and consumption. It is the interaction between the buyer and the seller that renders the service to customers (Groonroos‚ 1988). Kotler & Keller‚ (2006) defines service as any act or performance that one party can offer to another that is essentially intangible and does not result in the ownership of anything. Services refers to “economic activities
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Table of Content Task 1: 2 Briefly explain: manager‚ management and organisation. Discuss why managers are important for the success of an organisation; include examples to demonstrate your understanding. 2 Task 2: 4 Select one of the following companies or a company you are familiar with and answer the questions: Virgin‚ BT‚ any educational institute‚ or any retail store 4 a. Discuss the term organisational structure and its significance in achieving organisational success. Task 2 6 a. Draw an
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The Role of Managers A manager of an organization has many roles within an organization. A manger can be seen as a leader who can identify change and recognize the many different ways to approach it. Some of the roles that a manager can play in the midst of changes are the director‚ navigator‚ caretaker‚ coach‚ interpreter‚ and nurturer (Palmer‚ Dunford‚ & Akin‚ Chapter 6‚ 2006). Each role has their individual perspective on the managing change. Similarly‚ each role has their individual perspective
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This task began with a review of the current structure of Walmart. An updated organizational chart was completed. As a team we revisited what the founder of Walmart Sam Walton set out to achieve. The belief that true leadership depend on willing service was the code on which Walmart was built (Walmart‚ 2014). Sam Walton was determined to lower the cost of living for everyone (Walmart‚ 2014). Armed with this information our team also conducted a SWOT analysis. The strengths‚ weaknesses‚ opportunities
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THE ROLE OF A MANAGER What is a manager? According to the oxford dictionary a manager is ‘a person responsible for controlling or administering an organization or group of staff’ but is that really what a manager is? (Oxford dictionaries 2011)This is because they are many different types of managers‚ as well as different roles each type of manager will have to perform‚ in order to be efficient and achieve their desired results. Also there are managers who must possess certain character traits
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1. Why is quality a difficult term to define? How can we improve our understanding of quality? As we can see quality is difficult term to define because quality is not an attribute of the object or product‚ it is a perception that relates a person observing or using a product to that product. Hence‚ quality is not absolute‚ but relative. In the lifecycle of a product‚ quality might be different along the stages. A new product could be a quality product if it is chock full of bells and whistles
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Roles of a Manager Samhitha Kandlakunta University of Dallas Introduction: The old school of management defines a manager as a person who performs the management functions of planning‚ organizing‚ coordinating‚ staffing and controlling. However‚ the role of a manager in the modern world is multifaceted and cannot be restricted strictly to the above mentioned functions. Mintzberg’s categorization of the roles of a manager under the heads of Interpersonal
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