Sundström Västerås‚ 2010-06-04 Customer Relationship in Tourism Industry --- A case study of Swedish travel agency Group 2546: Yanfei Yan Jie Yang Abstract Title: Customer Relationship in Tourism Industry – A case study on a Swedish Seminar date: 4th of June‚ 2010 Level: Bachelor thesis in Business Administration‚ Basic level 300‚ 15 ECTS Authors: Yanfei Yan‚ Jie Yang Supervisor: Angelina Sundtröm marketing mix‚ service quality‚ customer satisfaction‚ customer retention. travel agency‚ Resia
Premium Marketing Customer relationship management
Why did Hong Kong Fall so Easily? Hong Kong is world widely known for being the world’s financial hub and for being the world’s richest city; most people don’t know that before being a financial city‚ it had a rich history behind it. It went through one of the greatest‚ harshest wars in history‚ the Second World War. There are many reasons why the Japanese were so successful in capturing Hong Kong; they invested most of their money into the Japanese Army. While they had latest guns and weapons
Premium Hong Kong World War II Winston Churchill
The topic of my paper is talk about the Hong Kong people’s identity before 1997 by analyzing a Hong Kong movie “A Better Tomorrow”. My research question is how signing the Sino-British Joint Declaration in 1984 lead the Hong Kong people identify themselves as Hong Kongers Thesis statement: The period from the Sino British Joint Declaration of 1984 to the handover in 1997 was an era of change in Hong Kong. Hong Kong people was facing a lot of problems during the transitional period and one of the
Premium Hong Kong
Title: Analyse the problems caused by the implementation of anti-smoking legislation in Hong Kong. Identify some solutions to these problems. Paragraph 1 In recent years many countries have enacted anti-smoking legislation. For example‚ on 1 January 2007 Hong Kong extended no smoking areas to cover the inside of restaurants‚ as well as offices and some public outdoor areas (Tobacco control‚ 2007). While these laws have been largely welcomed by both health advocates and the general population‚ they
Premium Smoking Cigarette Smoking ban
11 8. Main customer values 12 9. Prioritizing customer values 12 10. The basic customer requirements 13 11. Customer value that considered by the management 14 12. Customer value that present in the services 14 13. The mechanism that measuring customer satisfaction 14 14. Type of customer values that were or weren’t
Premium Management Physical exercise Obesity
Critically analyse the customer loyalty programs of Harrah’s Identify main issue.clearly & adequately explain y/how they r important. Additional embedded/implicit issue a) Comments on the elements that made them successful. There are four key elements that led Harrah’s to be the world leading company in the entertainment industry. The first vital element was the Total Gold/Total Rewards customer loyalty program which aimed is to drawing more revenue from existing customer. Total Rewards program
Premium Marketing Loyalty program
HONG KONG BAPTIST UNIVERSITY DEPARTMENT OF MUSIC A DESCRIPTIVE STUDY OF THE PRACTICE OF MUSIC THERAPY IN HONG KONG By LAM HOI YAN April‚ 2007 04002865 ABSTRACT The purpose of the study was to examine the development of music therapy in Hong Kong. Specifically‚ a number of related issues were studied including definition of music therapy‚ the origin of music therapy‚ the recent developments in music therapy in China‚ establishment of a music therapy session‚ and the setting of
Premium Music therapy Therapy Hong Kong
increase in variety‚ availability and decreasing the cost of organic food. Local trend of organic food At the end of 1980s‚ there were many cases happened in Hong Kong that poisonous crops which are contaminated with pesticide‚ people in Hong Kong raise their awareness of health. Until 1990s‚ Organic foods have been selling in Hong Kong‚ most of them are imported from North America‚ Australia‚ New Zealand‚ Europe and Japan. In the few years ahead‚ consumption of organic food is increasing. In 2000s
Premium Organic food Sustainable agriculture Pesticide
Review 3 2.1 Retail Industry (Retailing) 3 2.2 Definition of Strategy 4 2.3 Pricing Strategy 5 2.4 Types of Pricing Strategies 5 2.4.1 Penetration pricing 5 2.4.2 Skimming pricing 6 2.4.3 Competition pricing 6 2.4.4 Product Line Pricing 6 2.4.5 Bundle Pricing 6 2.4.6 Psychological pricing 6 2.5 Customer behaviour 6 2.6 Customer Loyalty 7 2.7 Pricing strategy and customer loyalty 8 3 - Research Design
Premium Scientific method Quantitative research Qualitative research
Growth in Hong Kong and Singapore Valerie Johnson American InterContinental University Online Ways to Encourage Economic Growth in Hong Kong and Singapore Hong Kong and Singapore are very different in size. Singapore is half the size of Hong Kong with a population of 2.6 million‚ however Hong Kong maintains a whopping 5.5 million population. Both were created by British colonialism during the nineteenth century. They are also very competitive against each other. In order for Hong Kong and Singapore
Premium British Empire Economics Macroeconomics