ACKNOWLEDGEMENT “A novice cannot do a great task. A great many number of great people contribute directly or indirectly to make his work successful.” I hereby would like to express my sincerest gratitude to this esteemed organization‚ which has provided me with this precious privilege to pragmatically convert theoretical knowledge into a practically viable experience. During the course of my training at Tata Motors‚ Lucknow‚ many people have guided me and shared their knowledge
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Contents How to ensure strong customer service and satisfaction 3 Customer Service System 4 Strategic Management 6 Support Automation and Automation Process 8 References 11 Role of information system in customer relationship management How to ensure strong customer service and satisfaction Customer satisfaction and service are vital components in the survival and progress of any business. it is for this reason that organizations invests heavily in ensuring that customer service reaches a level that
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Abstract: The project assigned is‚ a research to be conducted on any organization of our choice dealing with the Human Resource Department. This project makes the reader understand the basic attributes of Strategic Human Resource Management. The policies and practices of the company in terms of planning about their Human Resource‚ process of recruiting them‚ selecting‚ calculating their performance and appraising. The materials used for the research are articles‚ newspaper‚ journals‚ and internet
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and the growth of American Industries played a very important role in the growth of the country. Railroads made it businesses able to spread their product throughout the nation and Industries raised the Manufacturing rate and profit. These two advancements benefited our citizens greatly‚ but had its flaws and downsides. From the period of 1850 through 1871 The Federal governments gave huge land grants to encourage the building of the railroads. The railroads represented trade and independence. The
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Customer focus Customer satisfaction and loyalty are two important indicators for business. If organizations can meet customer expectations‚ it only can help improve customer satisfaction but not loyalty. However‚ if the quality can exceed customer expectations‚ it can help improve and sustain customer loyalty. There are tremendous practices for performance excellence in terms of customer focus. For example‚ identify different customer groups and understand their needs‚ create an organizational culture
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the customer’s expectations while consuming a service and the satisfaction level of the customer. In this case‚ a consumer experiences a particular service at a hairdressing saloon. The customer expectations are compared with actual outcome. In addition‚ the report also defines and explains SERVQUAL and relates it to the service diary. The service dairy is made to show the importance of a service to a customer and it provides information related to the expectations and what really happened during
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consumers. Customer Segmentation is an important part of IMC and with help of marketing positioning‚ companies can increase profits with existing resources. Advertisers are increasing budgets to increase exposure of products. With new channels introduced‚ it is important to implement segmentation as part of marketing strategy. Keywords: Segmentation‚ integrated marketing communication‚ marketing channels Evaluating Customer Segmentation Program Customer segmentation
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Compare the ways in which Larkin and Abse discuss the subject of death in their poems When the subject of death is addressed by poets Larkin and Abse they imply that death is a certain and predetermined demise to our lives. However through analysing there style of poetic writing‚ readers can appreciate their different attitudes towards death. Larkin appears accepting of death‚ acknowledging fate in a realistic way. Abse however is emotionally impacted and overall unaccepting of the part it plays
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development to come up with new product ideas and new ways to keep older brands fresh and appealing. They must also be mindful of existing consumers who are loyal to certain products while trying to attract new customers. Companies use market research to identify changing trends in consumer demands and to identify new product opportunities. These new products involve financial risk‚ and further market research helps the business to decide whether the new product will provide a return on investment
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Management Product Development Product Development Tools/Techniques Submitted To Prof. P.S.Gill Submitted By Manish Singh MBA-2nd‚ RIMT Punjab Technical University Jalandhar Product Development Meaning: Product development is the carried out after research which follows pure research. Development is the work contributing towards improvement in the existing knowledge by way of improved ideas‚ systems‚ techniques‚ etc. Product development is a specialized activity which may
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