QCF Level 2 Health and Social Care Diploma Group A Mandatory Units Knowledge Workbook Candidate . Signature Date completed 16-08-2013.. Assessor . Signature . Date signed off Internal Verifier Signature Date Verified . SHC 021 Introduction to communication in health‚ social care or childrens and young peoples settings Understand why communication is important in the work setting (1.1‚ 1.2‚ 1.3) Identify the different reasons people communicate. A People communicate to express emotions
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meet the needs of clients. It is a basic requirement of my job role to communicate with individuals and their families‚ other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers attend hand over at the beginning of each shift and also complete communication books after attending an individual‚ thereby keeping other staff informed and aware
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Assignment 304 – Principles for implementing duty of care in health‚ social care or children’s and young people settings. Task C Ci) Organisational requirements for dealing with complaints The setting should have Concerns and Complaints Policy in place. The main aim of it is to ensure that complaints procedure is properly and effectively implemented and that service users feel confident that their complaints and worries are listened to and acted upon promptly and fairly. When dealing
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inclusion and discrimination. Current legislation and Codes of Practice may include: • Equality Act • Human Rights Act • Essential Standards • GSCC Code of Practice b) The possible consequences for the individual in health and social care workers and others if the legislations and codes of practice are not followed are prosecution‚ being fined‚ the organisation you work for into disrepute‚ being held accountable for your actions and losing your job. c) A description of how inclusive
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communicating well it will be beneficial to the service users as they get a higher standard of care. Negative communication within a work setting can affect how a team deliver their services. Information is not shared correctly‚ problems that arise may be missed through lack of communication with colleagues. If a team is not communicating well‚ service users would not be getting the best service available. Question 3 Body language Environment Confidentiality Active listening Asking questions Being
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shares love with both his kids Zack and Madeline. Jez then dumps his wife and now she is his ex-wife which he doesn’t care about at all anymore. So I don’t think he has met his Emotional Needs. He has love and belonging. S (Social) – Jez is very good at socialising with his students and gets along easier with other staff members around the school‚ he seems to have met his social needs and needs nothing to improve on. S (Spiritual) – He
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Outcome 1expects you to .. Understand the development and learning of babies and young children 1.1 Explain the pattern of development in the first three years of life and the skills typically acquired at each stage 1.2 Explain: how development and learning are interconnected how and why variations occur in rate and sequence of development and learning that learning may take place in different ways the importance of play - why play is important - pop-up free version nhs.uk
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The employee’s role and responsibilities include: To ensure that their own health and hygiene not pose a risk to service users and colleagues To ensure effective hand washing is carried out when working with service users‚ giving personal care‚ handling/preparing food. To ensure they use protective clothing provided when needed and appropriate. 1.2 Explain employers responsibilities in relation to the prevention and control infection Employers’ roles and responsibilities include:
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EverGreen Academy QCF Diploma Health & Social Care level 2 Unit: CU2470 Handle Information in Health and Social Care Settings Knowledge Questions Competent practice is a combination of the application and skills and knowledge informed by values and ethics. These questions detail the knowledge and understanding required in carrying out competent practice in the performance described in the unit Learner Name: Laeticia Belle Assessor: Date: 1. Identify the legislation that
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of service provision as the care worker constantly revises the policies and procedures and new standards that are being constantly set. Being up to date on the relevant new policies and procedures help the care workers to do their job and maintain of what is expected from them. How standards can be used to help care worker reflect on their practice? Having a standard so they can always reflect with it and achieve the same standardised level that is expected in a care worker. Ensuring that meeting
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