Nvq 3 Health and Social Care

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1.1
* To express needs to share ideas and information to reassure; to express feelings; to build relationships; socialise; to ask questions; to share experiences * People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. 1.2

* Communication is an essential tool a carer can use to meet the needs of clients. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers attend hand over at the beginning of each shift and also complete communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace. * Individuals communicate with carers to express their needs and preferences and to ensure they are met. As a carer I would discuss the options and choices available to the individual to allow them an informed choice regards their care. 2.1

Everyone has a slightly different style of communicating this is one of the things that make every individual unique. As we know communication is a two-way process and effective communication requires everyone involved to be able to express their own thoughts and messages and to understand the communication of others.

2.2
In a way it is our job to ensure that we find ways of communicating language needs, preferences can be quite wide ranging, someone may require an interpreter or signer or someone else may need communication to take place in a quite environment and at a slower pace. 2.3

There are other things to be considered when promoting communication. Is it the right place (environment) to communicate with parents/carers/outside agencies. It could be too noisy, what you are discussing could be private so is there a place that you could take the parents/professionals to talk to in private. This means that you can concentrate on giving the right information and making sure what is said is understood and a two way conversation can flow. Always allow enough space between you and the person/child you are talking to. If it’s a parent/carer have a little distance between you but not too much, if it’s a toddler than they like you to be close when communicating with them, so observe the other persons/child’s body language to gauge how much distance you think you will need.

Your body’s position is also important, being slightly at an angle when talking to parents/children can help due to if either one of you do not want eye contact, so this can easily be broken if either person wishes to do this and enables this to be less direct. Posture is very important when communicating if you are showing signs of boredom then a parent/child will lose concentration and not want to communicate as if you show you are interested e.g. Leaning forward whilst on a chair shows that you are interested, if leaning back or slouching or looking around the room shows that you are getting bored and would like the conversation to stop.

Good listening skills are important for communication this enables you to give your full and undivided attention to one person. You should also beware of what else is happening around you e.g. how they communication, observe body language, gesture and signals. All adults/children need time to process any information that is given to them, so do not jump straight in after asking a question, pause for a while to see if they communicate back. They need time to think of the question and how they are going to answer it, especially when communicating with the children. Adults might need more time when given complex or unexpected...
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