Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Microsoft Sells and makes a variety of
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understanding of customer service for Diploma in Customer Service Level 3. Learning Outcome 1: Be able to follow their organisation’s accepted customer service language Assessment Criteria: 1.1 Communicate to customers their organisation’s service offer‚ how it balances organisational and customer needs and how it meets customer expectations 1.2 Compare the service offers of commercial‚ public sector and third sector organisations and how they each meet customer expectations 1.3
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Name: Hayley Nash Organisation: Which organisation(s) are you basing your answers to this assessment on? If you are currently working‚ you may wish to base it on the organisation which employs you. Argos Distribution Centre Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.) Argos are a large retail company who provide products and services to the general public. Section 1 –
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Service Sector of Indian Economy contributes to around 55 percent of India’s GDP during 2006-07. This sector plays a leading role in the economy of India‚ and contributes to around 68.6 percent of the overall average growth in GDP between 2002-03 and 2006-07. There has been a 9.4 percent growth in the Indian economy during 2006-07 as against a rise of 9 percent in the same during 2006-06. During this growth in Indian economy‚ the service sector witnessed a rise of 11 percent in the year 2006-07
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TITLE PAGE THE EFFECTS OF MOTIVATION ON PERFORMANCE IN PUBLIC SECTOR ORGANIZATIONS: A CASE STUDY OF NON-TEACHING STAFF‚ GHANA EDUCATION SERVICE‚ KUMASI METROPOLIS. BY GEORGE ASIAMAH VIDA OWUSU SEKYERE GIFTY ASAMOAH PRAH MANUELA LABRISCA ROBINSON DJAN REGINA OCRAN A DISSERTATION SUBMITTED TO THE DEPARTMENT OF BUSINESS STUDIES‚ CHRISTIAN SERVICE UNIVERSITY COLLEGE IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE AWARD OF THE DEGREE OF BACHELOR OF BUSINESS ADMINISTRATION. JUNE 2012. i ABSTRACT
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Public Sector: The public sector is that part of national economy that is under the supervision of national‚ state or provincial‚ and local governments. They are responsible for the provision of certain goods or services that are not provided by the private sector. Public sector includes national and local governments‚ their agencies‚ and their chartered bodies. The public sector is one of the major sectors of any economy; such as in the US‚ it covers about 20 percent of the entire economy. Difference
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The tertiary sector of the economy (also known as the service sector or the service industry) is one of the three economic sectors‚ the others being the secondary sector (approximately the same as manufacturing) and the primary sector (agriculture‚ fishing‚ and extraction such as mining). The service sector consists of the "soft" parts of the economy‚ i.e. activities where people offer their knowledge and time to improve productivity‚ performance‚ potential‚ and sustainability‚ what is termed affective
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_____________ SERVICE SECTOR - CURRENT MARKETTING NATURE INTRODUCTION Services are deed process and performance. Service includes all economic activities whose output is not tangible. The world economy nowadays is increasingly characterized as service economy .As today more than 70% of world economies income and employment is contributed by services sector and p their major contribution to the GDP in developing countries. Service marketing refers to the marketing of services as against tangible
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the difference between language and dialect. Language is one of the fundamental things for our daily living. The main reason behind development a society is communication and there is no doubt the language is the best way of communication so far. So we can say that the contribution of language for human civilization is enormous. As a language community a community can be own difference of expression‚ attitude‚ tone‚ accent. That is making a language variation in same community. This is called
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SERVICE MARKETING MIX MEANING A selection of services developed to offer customers a choice within a particular range. The elements of a services marketing mix are sometimes called the seven Ps: the four Ps of the marketing mix‚ plus three Ps of services: participants‚ physical evidence‚ and process (of service assembly). [pic] Service Marketing A Service is an economic activity‚ that is intangible or not be touched
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