"Describe The Differences In Customer Service Between Commercial Public And Third Sector Organisation" Essays and Research Papers

  • Describe The Differences In Customer Service Between Commercial Public And Third Sector Organisation

    Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations. Please ensure you provide a description for each organisation, rather than a list. Organisation type | Name of organisation | Description of products and services | Commercial organisation | Cleaning firms | Cleaning...

    Customer, Customer service, Employment 1703  Words | 7  Pages

  • Customer Service

    the Unit and Assessment number. Please note that this Assessment document has 13 pages and is made up of 5 Sections. Name: Organisation: Which organisation(s) are you basing your answers to this assessment on? If you are currently working, you may wish to base it on the organisation which employs you. Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.) AFRICAN HUMAN RESOURCE...

    Customer, Customer service, Employment 1130  Words | 7  Pages

  • The Difference Between Public and Private Sectors

    contracts, sales, commercial paper, agency and employment law, business organizations, property, and bailments. Other popular areas include insurance, wills and estate planning, and consumer and creditor protection. Business law may include issues such as starting, selling ,or buying a small business, managing a business, dealing with employees, or dealing with contracts, among others. Now lets get into details and start with the business organizations there is the private sector which includes the...

    Business, Business law, Corporation 1221  Words | 3  Pages

  • Customer Service Level 2, Unit 2 Section1

    factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations. Please ensure you provide a description for each organisation, rather than a list. Organisation type | Name of organisation | Description of products and services | Commercial organisation | McDonalds | McDonald’s is a food service retailer and aimed...

    Charitable organization, Customer, Customer service 1168  Words | 4  Pages

  • Differences Between Public and Private Sectors

    The Differences between Public Sector and Private Sector [pic] by Robyn Z. Abdusamad Dr. Deborah LeBlanc PAD 620 – Research Paper August 23, 2010 The Differences between Public Sector and Private Sector SUMMARY When we examine public sector versus private sector, plenty of differences come to mind. In defining each, we learn a private sector in an economy consist of all businesses and firms owned by ordinary members of the general public. It also consists of all the private...

    Business, Government, Management 1441  Words | 5  Pages

  • Customer Service Level 2

    Name: Nicola McQueen Organisation: Which organisation(s) are you basing your answers to this assessment on? If you are currently working, you may wish to base it on the organisation which employs you. Blockbuster Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.) Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the...

    All rights reserved, Customer, Customer service 1009  Words | 5  Pages

  • Customer Service

    understanding of customer service for Diploma in Customer Service Level 3. Learning Outcome 1: Be able to follow their organisation’s accepted customer service language Assessment Criteria: 1.1 Communicate to customers their organisation’s service offer, how it balances organisational and customer needs and how it meets customer expectations 1.2 Compare the service offers of commercial, public sector and third sector organisations and how they each meet customer expectations 1.3...

    CHC Helicopter, Customer, Customer service 1394  Words | 6  Pages

  • Difference Between Manufacturing and Services Sector

    Venkataiah SUBMITTED BY: G.V.V.S.Chandra Sekhar REG NO: 1226212108 MBA-IBF SECTION- ‘C’ | Difference between manufacturing and service organization’s operations To compare the operations between the manufacturing organization and service organization, I have taken the example of Mahindra automobile sector as a manufacturing organization and State bank of India banking sector as service organization. The Mahindra Company imports its raw materials from Japan, where after getting its parts...

    Automobile, Automotive industry, Customer 1993  Words | 6  Pages

  • Service Oriented Organisation

    will be. The term industry can be refers to a field or an organisation involve in the production of goods, services or extraction of natural resources. There are two types of organisation in an industry, product-oriented organisation and service-oriented organization. The term "product" is associated with something that is tangible, which is capable of being perceived especially by the sense of touch. The outputs of product-oriented organisation are either end product, or components that are assembled...

    Customer service, Government, Private sector 1250  Words | 4  Pages

  • Aims and Objectives for Public and Private Sector

    businesses in two separate business sectors; Morrison’s (well known Supermarket chain) from the private sector and Warwickshire College for the public sector. Will the aims and objectives of these two companies be completely different like we would expect? Or will there be surprising similarities between two businesses with such different customer bases? Findings: Generalisations can be made when describing the public and private sectors. Companies within the public sector are usually government funded...

    Finance, Government, Organization 840  Words | 4  Pages

  • Private and Public Sector

    7 CULTURAL DIFFERENCES BETWEEN THE PRIVATE AND PUBLIC SECTORS We often wish that there were more businessmen in government. That would be good for business and good for government. Yet the experience of those who are drafted into ministerial office from the business community is usually frustrating. The latest example is Digby Jones, former Director General of the Confederation of British Industry, which represents big business in the UK. In June 2007 he was appointed Minister of Trade by the...

    Economics, Government, Management 1397  Words | 7  Pages

  • A Comperative Study on Marketing of Financial Services Between Public and Private Sector Banks

    PROPOSAL ON A COMPARATIVE STUDY ON MARKETING OF FINANCIAL SERVICES IN PUBLIC AND PRIVATE SECTOR COMMERCIAL BANKS INTRODUCTION Marketing as a concept was generally associated with tangible goods like consumer and manufactured goods. Gradually the principles of marketing were applied to businesses intangible goods also like financial services. Banks as providers of financial services had a monopoly in providing service to customers, in the early years of banking business. Even though banks had...

    Bank, Customer, Finance 771  Words | 3  Pages

  • Describe the Roles and Responsibilities of Travel and Tourism Organisations from Different Sectors.

    Virgin Atlantic trains the profit company has been over 12 years in UK. Virgin Atlantic is a trains operating in The United Kingdom, which provides service from London Euston to the West Midlands, North West England, North Wales and Scotland, and from Birmingham New Street to North West England and Scotland. The social responsibility of the company is to minimize negative sites of transport and bring out the positive sites and be more sustainable transport. They also wanted improve from carbon...

    England, English Tourism Council, Non-profit organization 740  Words | 3  Pages

  • Demonstrate understanding of customer service

    Demonstrate understanding of customer service. QCUS3-001 1) Describe how their organisations service offer meets customer expectations. In this particular type of industry it is impossible to offer some “service offers” that other companies may be able to offer. We can’t offer big sales, buy one get one free and other types of promotions that companies follow. The cost of materials keeps rising and in order to keep competitive we do only sell work at a fair price, not like some other...

    Customer, Customer service, Good 2233  Words | 7  Pages

  • Customer Services

    up of 5 Sections. Name: Organisation: Which organisation(s) are you basing your answers to this assessment on? If you are currently working, you may wish to base it on the organisation which employs you. Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.) Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table...

    Customer, Customer service, Employment 1321  Words | 14  Pages

  • Customer Service

    Customer Service Unit 2 Prepare to deliver excellent customer service Session 1 Understanding customer service principles Handout In this Session, you have learned about:  The importance of learning about your organisation’s products and services and how they are publicised  Your organisation’s offer and how to keep up to date with it  Customer service procedures  The implications of poor customer service across different sectors. Your organisation’s products and services Sources of...

    Competition, Consultative selling, Customer 336  Words | 2  Pages

  • Public Private Partner Ship in Social and Infrastructure Sector

    Instead, the government will spell out the services it needs, and the desired outcomes/outputs. The private sector can then introduce innovative solutions to meet the government’s objectives. 2) In a PPP project, the government and the private sector share the responsibilities of delivering a service depending on each party’s expertise. 3) In a PPP project, access to private capital frees government capital to be used in projects with higher public policy objectives 4) When structured appropriately...

    Asset, Contract, Contractual term 2045  Words | 7  Pages

  • Service Sector

    The tertiary sector of the economy (also known as the service sector or the service industry) is one of the three economic sectors, the others being the secondary sector (approximately the same as manufacturing) and the primary sector (agriculture, fishing, and extraction such as mining). The service sector consists of the "soft" parts of the economy, i.e. activities where people offer their knowledge and time to improve productivity, performance, potential, and sustainability, what is termed affective...

    Economics, Economy, Industry 1988  Words | 7  Pages

  • Impact of Service Sector on Recession

    SERVICE SECTOR: Service sector also known as tertiary sector consist of following structure: A. Transport, Communications and Trade Transport, storage, communication 1. Railways 2. Transport by other means and storage 3. Communications Trade, hotels, restaurants B. Finance and real estate Banking & insurance Real estate, ownership of dwellings, and business...

    Bank, Economic growth, Economics 927  Words | 4  Pages

  • Bureaucracy in Public Service

    ago, with the rationalization of society, bureaucracy becomes inevitable (Weber, 1968/1921) and in the contemporary society, bureaucracy – whether private or public – is ubiquitous. Without it, few of the routine features of our modern society would be possible; the collection of taxes and the production and distribution of goods and services, for example, would be difficult, if not impossible. (Dandeker, 1990) Bureaucracies control people by replacing human judgement with nonhuman technology, thus...

    Bureaucracy, Goods, Government 995  Words | 3  Pages

  • Public Sector Management

    Module Leader: Abdullah Al Faruq Academic Year: 2010- 2011 Title of Module: Public Sector Management Assessment No: 1 Date of Submission: Level: 7 Learning Outcomes from this assignment: 1. Understand major changes to the public sector since 1995 2. Understand the role of public sector organisations Assessment criteria 1.1 Identify key issues related to changes since1995 1.2 Identify key problems...

    Citation, Evaluation, Public sector 682  Words | 4  Pages

  • Customer Service

    Customer Service What is Customer Service? Customer Service is any contact between a customer and a company that causes a negative or positive experience by a customer, it also means being able to exceed the needs and expectations of all their customers rather than just meeting them. “Excellent customer service is about creating a good impression: meeting the needs and exceeding the expectations of visitors, and making them feel welcome, excited and valued.” (http://www.rmg.co.uk) Who are...

    Consultative selling, Customer, Customer service 1631  Words | 5  Pages

  • Marketing of Banking Services

    of Banking Services Marketing scope in banking sector should be considered under the service marketing framework. Performed marketing strategy is the case which is determination of the place of financial institutions on customers’ mind. Bank marketing does not only include service selling of the bank but also is the function which gets personality and image for bank on its customers’ mind. On the other hand, financial marketing is the function which relates uncongenitalies, differences and non similar...

    Advertising, Bank, Consultative selling 1433  Words | 6  Pages

  • Differences between Advertising and Public Relations

    Differences Between Advertising and Public Relations Advertising vs. public relations, these two industries are very different even though they're commonly confused as being one and the same. The following ten properties just scratch the surface of the many differences between advertising and public relations. 1. Paid Vs Free Coverage * Advertising: The company pays for ad space. You know exactly when that ad will air or be published. For Example: Infosys gives an ad...

    Advertising, Anil Ambani, Dhirubhai Ambani 805  Words | 4  Pages

  • customer service

    number. Please note that this Assessment document has 13 pages and is made up of 5 Sections. Name:Lenka Danihelova Organisation: Which organisation(s) are you basing your answers to this assessment on? If you are currently working, you may wish to base it on the organisation which employs you. Starbucks Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.) Chain coffee shop...

    Customer, Customer service, Employment 3694  Words | 19  Pages

  • Discuss the differences between service quality perceptions of service quality and customer satisfaction

    Discuss the differences between service quality, perceptions of service quality and customer satisfaction (Section 1). Should sport service managers prioritize one of them? If yes, which and why (Section 2)? Support your arguments with sport examples. Section 1 In the current economic climate, affected by trade liberalisation and globalisation organisations face a highly competitive market. Due to such, there has been a shift from production-led philosophy to that of a customer-focused approach...

    Business models, Customer service, Marketing 1542  Words | 6  Pages

  • Public or Private Services? (Draft)

    care/education be a public service with universal coverage or a private service? Should public services be privatized? . Currently, we are exposed to hear or watch several times in the radio or TV news important political people talking about reforms, which is sometimes only a cover way of talking about privatization of previously public services now and again. Defined in the strictest of terms, privatization means the sale of public utilities to private concerns. But as Public Works magazine noted...

    Infrastructure, Political economy, Privatization 880  Words | 3  Pages

  • Customer service knowledge

    Assessment Organisation: Which organisation(s) are you basing your answers to this assessment on? If you are currently working, you may wish to base it on the organisation which employs you. Arthur Andersen, Advertising agency HBM Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.) Arthur Andersen is one of the worlds largest professional audit and financial service company. Advertising...

    Customer, Customer service, Employment 2895  Words | 14  Pages

  • Customer Services

    factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations. Please ensure you provide a description for each organisation, rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial ...

    Customer, Customer service, Employment 3740  Words | 17  Pages

  • The Difference Between Consumer Buyer Behaviour and Organisational Buyer Behaviour

    The difference between Consumer Buyer Behaviour and Organisational Buyer Behaviour In this essay we will be talking about the difference between consumer buyer behaviour and organisational buyer behaviour and how marketers can harvest this knowledge to create the right marketing strategies for each category of market. The main difference between consumer buyer behaviour and organisational buyer behaviour is that consumer buying consists of activates involved in buying and using of products for...

    Business Decision Mapping, Decision engineering, Decision making 1877  Words | 6  Pages

  • P1 P1 – Describe How Marketing Techniques Are Used to Market Products in Two Organisations.

    Unit 3 P1 P1 – describe how marketing techniques are used to market products in two organisations. Overall concept: The main thing behind marketing in a business is finding the customer’s needs and produce the product/ services to satisfy their needs, this way the customer can choose what they would want included in their product/ service. A business that follows this rule is market-orientated. There is alternatives orientation for businesses, these are; The production concept: This is where...

    Customer, Customer service, Good 1571  Words | 5  Pages

  • Customer Service

    Sections. Name:John-Paul Smith Organisation: Which organisation(s) are you basing your answers to this assessment on? If you are currently working, you may wish to base it on the organisation which employs you. Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.) Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table...

    Customer, Customer service, Employment 2965  Words | 17  Pages

  • The Differences Between Public and Private Accounting

    ------------------------------------------------- The differences between public and private accounting In order to understand the difference between public and private accounting, we must first understand what accounting is. Accounting is simply an information system used to identify and communicate financial information to users of that information. Accurate, reliable and pertinent information is extremely important in evaluating a company’s financial position in order to attract investments...

    Accountancy, Accountant, Accountants 1199  Words | 4  Pages

  • The Public & Private Sector-1compare and Contrast.Doc

    Compare and Contrast Between The Private and Public Sector The basis of the establishment or incorporation of enterprises in the public and private sectors is to produce and distribute goods and/or services to members of the general public. However, the rules by which these are governed make them distinguishable. While similarities can be seen between businesses in these two sectors, the contrasting objectives, policies and procedures aptly identifies the respective sect. The following further...

    Corporation, Economics, Limited company 919  Words | 4  Pages

  • Unit 1 Understanding the Organisation

    Name: Tracey Pinkney Organisation: Which organisation(s) are you basing your answers to this assessment on? If you are currently working, you may wish to base it on the organisation which employs you. Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.) Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table...

    Customer, Customer service, Employment 2589  Words | 16  Pages

  • Customer Service Hints and Tips

    Hints and Tips for Customer Service Unit 1 If you are currently unemployed the following websites offer good information regarding employment. www.Sainsburys.co.uk www.tesco.com www.marksandspencers.com www.britishairways.com/travel/about-british-airways/public/en_gb Extra information on Equality and Diversity, Contract of employment, legislation, Disability Discrimination Act and formal learning, can be found on www.gov.uk It's important that you answer assessment questions...

    Customer, Customer service, Disability Discrimination Act 1995 379  Words | 3  Pages

  • service sector

    _____________ SERVICE SECTOR - CURRENT MARKETTING NATURE INTRODUCTION Services are deed process and performance. Service includes all economic activities whose output is not tangible. The world economy nowadays is increasingly characterized as service economy .As today more than 70% of world economies income and employment is contributed by services sector and p their major contribution to the GDP in developing countries. Service marketing refers to the marketing of services as against tangible...

    Business, Marketing, Marketing research 980  Words | 4  Pages

  • Emergence of public sector Management

    Introduction Public sector management, was introduced in the UK during the era of Margaret Thatcher and in the US during President Ronald Regan’s term of office (1970s and 1980s). This transformation in the management of the public sector was adopted by many countries as a strategy for government as a means to solve problems that was existing in the delivery of public goods and services. The rigid, hierarchical, bureaucratize form of public administration was changed to a...

    Bureaucracy, Government, Management 1172  Words | 4  Pages

  • public sector: boon or bane

    Public Sector Policies & Issues in Management Assignment Is Public Sector A Boon Or Bane? Definition: - The part of the economy concerned with providing basic government services. The composition of the public sector varies by country, but in most countries the public sector includes such services as the police, military, public roads, public transit, primary education and healthcare for the poor. The public sector might provide services that non-payer cannot be excluded from (such as street...

    Capitalism, Economic development, Economic growth 1292  Words | 5  Pages

  • Evaluation of Strategic Hrms in Erp Implementation in Public Sector

    EVALUATION OF HUMAN RESOURCES MANAGEMENT SOFTWARES IN ENTERPRISE RESOURCE PLANNING (ERP) IMPLEMENTATIONS IN PUBLIC SECTOR Information is no more competitive advantage in waves and stages of societal development. The first being agrarian, then industrial, followed by information wave and most recent is human capital (mind). When information get into human mind it becomes knowledge that turns to tool for societal advancement. This then behooves that an exposure to same source of information but...

    Enterprise resource planning, Human resource management, Human resources 1403  Words | 4  Pages

  • The Tourism Industry Within the Service Sector

    in the service sector. This report is going to focus upon the tourism industry within the service sector, looking at, the tourism product, the business operations cycle, the service concept, and then the idea of the service concept will be applied to the tourist attraction Alton towers. Section 1 : The key differences between a tourism product and a manufactured product. The tourism product is defined by many as an intangible product to the customer, a service/ experience the customer can only...

    Concept, Customer service, Good 1959  Words | 5  Pages

  • Public Sector vs. Private Sector

    Subject name: Macro Economics. Assignment topic: “Private sector vs. Public sector” Submitted by: Zareen Rana 12-BS-S-82 Submitted to: Miss. Aysha Sarfraz Submission date: Private sector vs. public sector * Private sector: The part of the economy that is not state controlled, and is run by individuals and companies for profit. In most free-market economies, the private sector is the sector where most jobs are held. This differs from countries...

    Economics, Government, Private sector 982  Words | 4  Pages

  • difference between public corporation and departmental organisation

    Public Corporation: 1. It is an instrument of the Government. It is also called statutory corporation. 2. It is a purely commercial. 3. It is an autonomous body. 4. Examples: ONGC, RTC, LIC, FCI, Damodar Valley Corporation, Air India, etc 5. There are two different basic concepts in the management of public corporations, viz. autonomy and accountability. 6. The structure of the public corporation cannot be amended by Government itself. The structure of the public corporation...

    Civil service, Corporation, Corporations law 348  Words | 3  Pages

  • Customer Service

    ................................................3 • Service and Technology • Service Quality • Service Middleman • Service Management • Service Design & Blueprint • Service Development Issues • New service development.....................................................................................4 • Security and Safety issues....................................................................................5 • Service Innovation..............................................

    Cloud computing, Computer, Computer data storage 1250  Words | 7  Pages

  • Scope of Human Services

    Scope of Human Services | Human services organizations grew in size, scope, and function during the post–World War II era. Prior to that period, agencies were less able to meet the community's needs because funding was limited and largely comprised donations. When the government started earmarking funds for human services, human services organizations became more organized in their service delivery, and in turn more efficient and broader in scope in terms of types of individuals served. Their...

    Health care, Medical ethics, Regulation 921  Words | 3  Pages

  • commercial banking sector in india

    COMMERCIAL BANKING SECTOR SUMMARY: Banking industry is the blood vascular system of our economy. The banks have played substantial role in the growth of Indian economy. From the meagre start in 1860 the banks have come to long way. The total shape of banking system was changed in 1991 due to the introduction of financial sector reforms as part of the liberalisation process. These reforms were aimed at enhancing the viability and efficiency of our banking system. Although there is a sustainable...

    Bank, Banking, Cheque 2056  Words | 6  Pages

  • customer service

    Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations. Please ensure you provide a description for each organisation, rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Microsoft Sells and makes a variety of...

    Customer, Customer service, Employment 5351  Words | 19  Pages

  • Describe the difference between langua

    the difference between language and dialect. Language is one of the fundamental things for our daily living. The main reason behind development a society is communication and there is no doubt the language is the best way of communication so far. So we can say that the contribution of language for human civilization is enormous. As a language community a community can be own difference of expression, attitude, tone, accent. That is making a language variation in same community. This is called...

    Dialect, Dialect continuum, German language 1010  Words | 6  Pages

  • Customer Service

    Assignment Customer service Submitted by:Gergana Tsareva Id number: GT21132 Submited to:Chika Ugoji APRIL 2013 TABLE OF CONTENTS: 1.INTRODUCTION……………………………………………………………………………...3 2.Task 1: CUSTOMER SERVICE POLICY…………………………………………………..3 - Meaning………………………………………………………………………………...3 - Examples……………………………………………………………………………….3 - Table presentation…………………………………………………………………….4 - Reason of using customer service…………………………………………………..5 3.Task 2: REFLECTIC SUMMARY FOR GROUP WORK…………………………………...

    Customer, Customer service, Good 1562  Words | 5  Pages

  • Customer Segmentation/Service Concept/Servqual

    Conduct a critique of the following service management ideas, theories and techniques, specifically with reference to purpose, application and limitations and with regard to how these service management ideas, theories and techniques might contribute to the development of a business. Customer segmentation Study the market, its structure, identify attitudes and behaviours of consumers, this is the first step of marketing. Among the range of behaviours and...

    Customer, Customer service, Good 1931  Words | 7  Pages

  • Customer Service

    factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations. Please ensure you provide a description for each organisation, rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial ...

    Customer, Customer service, Discrimination 6053  Words | 30  Pages

  • Services Sector of Pakistan

    Contribution of Services Sector in economy of Pakistan Submitted to: Miss Farhat Iqbal Submitted By: Mehak Liaqat Ali Bisma Mumtaz BBA Sem 5 Section B Kinnaird College for Women, Lahore Contribution of Services Sector in Economy of Pakistan Introduction: Services sector is largest and fastest growing sector in the world economy. The share of services sector in total GDP is 47 percent in low income countries, 53 percent in middle income countries and 73 percent in high income...

    Consumer theory, Economy, Income 1220  Words | 4  Pages

  • Customer Relationship Management Practices in Service Sector– a Comparative Study of L.I.C & Banking in Warangal

    SYNOPSIS ON CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES IN SERVICE SECTOR– A COMPARATIVE STUDY OF L.I.C & BANKING IN WARANGAL SUBMITTED TO THE DEPARTMENT OF COMMERCE AND BUSINESS MANAGEMENT Dr. B. R. AMBEDKAR OPEN UNIVERSITY FOR ADMISSION INTO Doctor of Philosophy By SHRAVAN KUMAR KURAM DEPARTMENT OF COMMERCE AND BUSINESS MANAGEMENT Dr. B. R. AMBEDKAR OPEN UNIVERSITY HYDERABAD ( A. P ) CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES IN SERVICE SECTOR - A COMPARATIVE STUDY OF LIC...

    Bank, Business, Customer relationship management 1797  Words | 7  Pages

  • Customer Service and Care

    an analysis of customer service and its care and the accomplishment of customer value and satisfaction in the hospitality industry. The report is made by observing the research of different writers and their works. It gives the idea of customer service to what it is with the help of research in one of the hospitality sector. The report shows why customers are the only business to the company. It shows some of the important areas to be considered while focusing on customer service, which are staff...

    Business terms, Customer, Customer service 1663  Words | 5  Pages

  • Differences Between Organisation as Structure and as Process

    Purpose of Business Organisation defines organisation as " the form taken up by individuals who must work together as a collective enterprise in order to achieve the ultimate goals of the business". Roberts (2004) further adds that firms exist to coordinate and motivate people's economic activity. This means that by deciding to pull their efforts towards achieving set goals or objectives, these individuals stand to enjoy economic gain. Organisation : Differentiating Between Structure and Process ...

    Business, Economics, Management 706  Words | 3  Pages

  • Public-Private Sector Dichotomy in Public Administration

    Both the public sector and the private sector depend on each other to operate efficiently and to serve the interest of the general populace.They therefore work hand in hand to the good of the society. The distinction between public and private can be seen as one of the “grand dichotomies” of Western thought (Weintraub, 1997: 1). It is also a dichotomy that dominates the field of public administration where it is mostly defined as a binary distinction between the realm...

    Government, Netherlands, New Public Management 1137  Words | 4  Pages

  • Public Services

    and integrated process that delivers sustained success to organisations by improving the performance of people who work in them and by developing the capabilities of individual contributors and teams.” (McAdam, 2005, p.257). Moullin (2002) and de Bruijn (2001) explain how the objectives of performance management are; rationalisation, more effective systems of financial accountability, greater transparency in the operation of these public institutions, upgrading of the skills base with modernisation...

    Better, Government, Local government 932  Words | 3  Pages

  • Customer and Ac

    Level 2 Certificate in Principles of Business and Administration Unit 2: Principles of providing administrative services Assessment Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. [AC 1.1] Feature How / when used Good. MDA 22/11/12 2. Prepare a brief report advising people on: How to follow organisational procedures...

    Customer, Customer service, Management 668  Words | 5  Pages

  • Understanding Customer Services

    factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations. Please ensure you provide a description for each organisation, rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial ...

    Customer, Customer service, Employment 4379  Words | 20  Pages

  • Commercial Organisation

    Other Business Management 5. Definition of Commercial Organization Definition of Commercial Organization By Joshua Wallace, eHow Contributor * * * Share * * Print this article The term commercial organization is general and applies to any group(s) with a particular set of skills, priorities, strategies, and resources that organize to collectively achieve the "specific aim" of making a profit. Ultimately, the first concern of commercial organizations is to make a profit for the owner...

    Bank, Business, Commercial bank 4652  Words | 18  Pages

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