Effects of Motivation on the Performance of Public Sector Organisations

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TITLE PAGE

THE EFFECTS OF MOTIVATION

ON PERFORMANCE

IN PUBLIC SECTOR

ORGANIZATIONS: A CASE STUDY OF NON-TEACHING STAFF, GHANA EDUCATION SERVICE, KUMASI METROPOLIS.

BY GEORGE ASIAMAH VIDA OWUSU SEKYERE GIFTY ASAMOAH PRAH MANUELA LABRISCA ROBINSON DJAN REGINA OCRAN

A DISSERTATION SUBMITTED TO THE DEPARTMENT OF BUSINESS STUDIES, CHRISTIAN SERVICE UNIVERSITY COLLEGE IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE AWARD OF THE DEGREE OF BACHELOR OF BUSINESS ADMINISTRATION.

JUNE 2012.
i

ABSTRACT
This project work sought to address issues concerning motivation and performance of the Nonteaching Staff of Ghana Education Service, Kumasi Metropolis. For some time now, authorities have been desperately attempting to motivate their staff by employing different techniques. Motivation is therefore a very important element in employee’s behavior at the workplace. The main methods used were empirical and theoretical (quantitative) research methods. Seventy respondents, made up of Principal Accountants, Chief Administrative Officers, Administrative Clerks, Store Keepers, Yards Men and Drivers from the directorate were asked to complete selfadministered questionnaires with closed-ended and open-ended questions. The data collected from the respondents were analyzed quantitively. The data analysis and discussion revealed that the major cause of low performance in public service institutions was low motivation. To turn the situation around, there is the need to review the motivational techniques and conditions of service and adopt measures attractive enough to motivate employees as they compare their institutions with others with similar status. It is also necessary to directly involve the staff in the review of the motivational techniques and condition of service so that they can be part of the process and by so doing, the problems would be known and solved.

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STATEMENT OF AUTHENTICITY

We have read the university’s regulations relating to plagiarism and certify that, this report is all our own work and do not contain any unacknowledged work from any other source. We also declare that, we have been under supervision for this report herein submitted. NAME GEORGE ASIAMAH VIDA OWUSU SEKYERE GIFTY ASAMOAH PRAH SIGNATURE …………………… …………………… …………………… DATE ……………………… ……………………… ……………………… ……………………… ………………………

MANUELA LABRISCA R. DJAN ……………………. REGINA OCRAN …………………….

We hereby declare that the preparation and presentation of the dissertation were supervised in accordance with the guidelines on supervision laid down by Christian Service University College.

SUPERVISOR’S NAME: MRS. EVELYN OWUSU FREMPONG ………………………………………… DATE: …………………………………

HEAD OF DEPARTMENT’S NAME: DR. KWAKU AHENKORA ……………………………………….. DATE: ……………………………….

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TABLE OF CONTENTS
TABLE Title page Declaration Abstract Acknowledgement Table of Contents CHAPTER ONE 1.1 1.2 1.3 1.4 1.5 1.6 1.7 Background of the Study Statement of the problem Objectives of the study Research question ….. …. ….. ….. …… …… …… …… ….. ….. ….. ….. ….. ….. …… ….. …... …... ….. ….. ….. ….. ….. ….... 1 3 4 5 5 6 6 ….. ….. ….. ….. ….. ….. ….. ….. ….. …. …… …… …… …… …… ….. ….. ….. ….. …… ….. ….. ….. ….. ….. …… …… …… …… …… …… …… …… …… …… PAGE i ii iii iv v

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Significance of the study Limitations of the study Organization of the study

CHAPTER TWO 2.0 2.1 2.2 2.3 2.4 2.5 2.6 Literature review Introduction ….. ….. …… …… …… …… …… …… …… …… …… …… …… …… …… v

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7 7 8 10 10 10 11

Definitions of motivation The importance of motivation The motivational process Early views of motivation The theories of motivation

2.7 2.8 2.9 2.10

Content motivation theories …… Process motivation theories …… Motivation for performance ……

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12 14 15 16

Relevance of the theories to...
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