Written Assessmment 2 Module: Communications & Customer Care Tutor: Tom Edwards Name: Eilis Beattie Student No: G00263195 Course: HC in Arts Bar Supervision Date: 27th March 2012 Introduction For this assessment I have chosen to write about non-verbal communication being the foundation of the relationship between staff and customers. I will be doing my research using the internet and books and notes given in class. I will be talking about non-verbal communication and how it is used between
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The act of communication among the human beings has been subject to consistent evolution and upgradation from time to time.. Only human beings have been blessed with the gift of language. Because of the various functions it can perform‚ language has a great role in communication. Whatever codes we use to convey our message within a fixed frame of reference in a given language‚ they serve different functions. The basic functions of language can be grouped into three categories: descriptive‚ expressive
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Communication skills Verbal Effective verbal skills allow us to communicate with others in an unambiguous way. The people that we communicate with do not have to engage in mental gymnastics trying to decipher our messages. What follows‚ is what I discovered when I typed ’Verbal Skills’ using the Google Search Engine. You might care to do that because there is a great deal of information about the subject of Verbal Skills. "Effective verbal communication is particularly important when building
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the category of non-verbal communication. Non-verbal communication is‚ “those aspects of communication‚ such as gestures and facial expressions‚ that do not involve verbal communication but which may include nonverbal aspects of speech itself‚ (accent‚ tone of voice‚ speed of speaking‚ etc)” (http://dictionary.reference.com/browse/nonverbal communication) as defined by Dictionary.com. Non-verbal communication makes up most of the ways that we communicate with someone. Non-verbal cues are vital in a
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INTERNATIONAL MARKETING NON VERBAL COMMUNICATION INTERNATIONAL ECONOMICS AND BUSINESS ADMINISTRATION 1ST YEAR Contents Introduction Body 1. The Power of Nonverbal communication and Body Language. 2. Reading Nonverbal Communication Cues. 3. Parts of Nonverbal Communication. 4. Using body language and nonverbal communication successfully. 1. Tips for successful nonverbal communication. 4.2. Nonverbal communication and body language: Common
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Communication is a critical function in today’s business society. For me it is very important that I be able to speak and communicate clearly and effectively to my colleagues and leadership team. In order to see our process through‚ I must communicate and give clear direction and be concise in that direction. Some of my strengths in verbal communication are giving detailed instructions‚ speaking clearly and loudly‚ and being prepared to speak with data and facts. I like to give a clear road map
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Non-verbal communication Non-verbal communication is a behaviour‚ other than spoken or written communication which creates and represent information and meaning equal to that of spoken and written communication. These non-verbal meaning are produced by various movements of our bodies. Linguists claim that it is these movements which say a lot about our feelings and attitude towards others. This communication mainly involves talking without saying a word but by our body movements. In our African
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Nonverbal behavior supplements or replaces verbal communication and serves many functions. The principles that envelope nonverbal communication include: supplementing the message‚ regulating the interaction‚ establishing the nature of the relationship‚ and reflecting cultural values. Supplementing the message involves emphasizing a message through volume and hugging to reaffirm the message. Regulating the conversation involves the knowledge of understanding when and when not to talk. Establishing
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Verbal communication is an exchange between two persons with a symbolic language that can leads to miscommunication‚ misunderstanding‚ and disappointment in one another. People use verbal communication in their daily life as a normal communication language. When a person tries to explain a concept to someone‚ it will always turn out of miscommunication: “misperceiving the thoughts‚ feelings‚ or beliefs expressed in another’s verbal communication‚” the receiver would have interpreted it in different
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Verbal Communication and Me Communication is an essential tool used by both humans and animals. Humans communicate by using words and gestures‚ and animals communicate by touch and non-language sound. In this writing I will address the verbal communication goal of "owning your feelings and thoughts." The communication goal "Own your feelings and thoughts" deals with taking responsibility for yourself by using language that owns your thoughts and feelings. Taking responsibility for your
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