Non Verbal Communication

Topics: Nonverbal communication, Communication, Facial expression Pages: 8 (2480 words) Published: November 11, 2010





1. The Power of Nonverbal communication and Body Language. 2. Reading Nonverbal Communication Cues.
3. Parts of Nonverbal Communication.
4. Using body language and nonverbal communication successfully. 1. Tips for successful nonverbal communication.
4.2. Nonverbal communication and body language: Common mistakes. 4.3. Nonverbal communication is one of the five key skills of emotional intelligence. 5. Limits to communicating non-verbally.

6. Reading nonverbal behavior.



Good communication is the foundation of successful relationships, both personally and professionally. But we communicate with much more than words. In fact, research shows that the majority of our communication is nonverbal. Nonverbal communication, or body language, includes our facial expressions, gestures, eye contact, posture, and even the tone of our voice. The ability to understand and use nonverbal communication is a powerful tool that will help you connect with others, express what you really mean, navigate challenging situations, and build better relationships at home and work. 1. The Power of Nonverbal communication and Body Language

Nonverbal communication, or body language, is a vital form of communication. When we interact with others, we continuously give and receive countless wordless signals. All of our nonverbal behaviors - the gestures we make, the way we sit, how fast or how loud we talk, how close we stand, how much eye contact we make - send strong messages. The way you listen, look, move, and react tell the other person whether or not you care and how well you’re listening. The nonverbal signals you send either produce a sense of interest, trust, and desire for connection - or they generate disinterest, distrust, and confusion. Nonverbal communication cues can play five roles:

• Repetition: they can repeat the message the person is making verbally • Contradiction: they can contradict a message the individual is trying to convey • Substitution: they can substitute for a verbal message. For example, a person's eyes can often convey a far more vivid message than words and often do. • Complementing: they may add to or complement a verbal message. A boss who pats a person on the back in addition to giving praise can increase the impact of the message • Accenting: they may accent or underline a verbal message. Pounding the table, for example, can underline a message. 2. Reading Nonverbal Communication Cues

A large percentage (studies suggest over 90%) of the meaning we derive from communication, we derive from the non-verbal cues that the other person gives. Often a person says one thing but communicates something totally different through vocal intonation and body language. These mixed signals force the receiver to choose between the verbal and nonverbal parts of the message. Most often, the receiver chooses the nonverbal aspects. Mixed messages create tension and distrust because the receiver senses that the communicator is hiding something or is being less than candid. 3. Nonverbal communication is made up of the following parts: Visual: This often called body language and includes facial expression, eye movement, posture, and gestures. The human face is extremely expressive, able to express countless emotions without saying a word. And unlike some forms of nonverbal communication, facial expressions are universal. The facial expressions for happiness, sadness, anger, surprise, fear, and disgust are the same across cultures. The face is the biggest part of this. All of us "read" people's faces for ways to interpret what they say and feel. This fact becomes very apparent when we deal with...
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