A Study on Customer satisfaction towards Organised Retailing in Madurai City Abstract This paper mainly focuses on describing the customer satisfaction towards organised retailing in Madurai city. Besides presenting its structure and format this study highlights the customer satisfaction regarding organised stores. It enlists the factors contribute the consumer satisfaction. It comes out with valuable suggestions based on findings. 1. INTRODUCTION In the recent years the retail sector in
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“Comparative Study on Profitability Drivers of Indian Retail Industry and their formats” and “challenges to unorganized retails in the current scenario”. Submitted to: Mrs. Ambika Rathi INDEX CONTENTS PAGE NO Acknowledgement 4 Preface 5 Executive Summary 6 Today’s Retail in India 7 - 8 Key Points of Indian Organised Retail Industry 9 Formats in Indian Organized Retail Sector 10 Top Major Retail Players in India 11 Objectives of the Study
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As customers taste and preferences are changing‚ the market scenario is also changing from time to time. Today’s market scenario is very different from that of the market scenario before 1990. There have been many factors responsible for the changing market scenario. Organized retail outlets are a major shopping area for today’s customers. It is a place where customers find variety of products at a reasonable price. Organized retail outlets hold a huge customer base. Some of the customers who belong
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on Customer Relationship Management Practices in Selected Organised Retail Stores in Udaipur City Dr. Meera Mathur Assistant Professor‚ Faculty of Management Studies‚ Mohan Lal Sukhadia University‚ Udaipur Sumbul Samma Research Scholar‚ Faculty of Management Studies‚ Mohan Lal Sukhadia University‚ Udaipur Abstract Retailing is the largest private industry in the world. It is also India’s largest industry accounting for over 10% of the country’s GDP and around 8% of the employment. Customer relationship
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managing certain aspects of the business.Figure 1-1 illustrates this by showing that the vice president of each of these functions reports directly to the president or CEO of the company. Marketing is responsible for sales‚ generating customer demand‚ and understanding customer wants and needs. Finance is responsible for managing cash flow‚ current assets‚ and capital investments. MIS is responsible for managing flows of information. Most of us have some idea of what finance and marketing are about‚ but
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In the retail industry‚ it seems as though we are constantly faced with the issue of trying to find new customers. Most of us are obsessed with making sure our advertising‚ displays‚ and pricing all “scream out” to attract new customers. This focus on pursuing new customers is certainly prudent and necessary‚ but‚ at the same time‚ it can wind up hurting us. Therefore‚ our focus really should be on the 20 percent of our clients who currently are our best customers. In retail‚ this idea of focusing
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PROJECT REPORT ON: RETAIL SUBJECT : MANAGERIAL COMPETENCY AND CAREER DEVELOPMENT PURPOSE : To provide the industry scenario of retail sector And
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INTRODUCTION: DEFINITION OF CUSTOMER The father of our nation‚ Mahatma Gandhi’s famous statement is worth recollection- “A customer is the most important visitor on our premises .He is to dependant on us ‚we are dependant on him .He is not dependant on us‚ we are dependant on him. He is not an outsider on our business. He is a part of it .We are not doing a favor by serving him‚ he is doing us a favor by giving us an opportunity to do so.” According to Peter Drucker. “The
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A Paper on Customer Satisfaction By Joe Oliver Mae Ryan Lyngdoh PGDM C (2014-2016) P14253 Abstract: The paper talks about customer satisfaction of customers on brands and services. It gives a study of what customer satisfaction is‚ why it is important for a market to grow‚ and how to achieve it. It also gives a relationship between price and satisfaction and talks about consistency in customer satisfaction lifecycle. Keywords: Customer‚ Customer Satisfaction‚ Product‚ Services
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THE INDUSTRY AS WHOLE The Indian retail industry is now beginning to evolve in the line with the transformation that has swept other large economies. The liberalization of the consumer goods industry initiated in the mid-80 and accelerated through the 90’s has begun to impact the structure and conduct of the retail industry. The concept retail which includes the shopkeeper to customer interaction‚ has taken many forms and dimensions‚ from the traditional retail outlet and street local market shops
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