TABLE OF CONTENTS TABLE OF CONTENTS 1 LIST OF FIGURES 1 INTRODUCTION 2 BODY 2 1. Selected definitions of organisationalculture 2 1.1. Deal and Kennedy’s definition 2 1.2. Schein’s definition 3 1.3. Scholz’s definition 4 2. A brief review of Harrison’s and Handy’s cultural model 6 3. Apply Harrison’s and Handy’s cultural model in analyzing the culture of Vietnam Dairy Products Joint Stock Company (Vinamilk) 8 3.1. An overview of Vinamilk history 8 3.2. Cultural context at Vinamilk
Premium Organizational culture Organizational studies
Job Satisfaction Abstract Employee job satisfaction and retention happens to be an issue to be debated in terms of attaining an increased degree of productivity within the organization. Job satisfaction is best defined as a set of feelings and emotions employees associate with their work. Theoretically‚ an organization with employees that display actions of substantial absenteeism as well as turnover due to low levels of job satisfaction would generally suffer from greater recruitment and retraining
Premium Management Employment Leadership
Gertrude Brown American Intercontinental University Discussion Board 2 Surveys are taken for many different purposes. They are a manner in which business and other entities gather information for evaluation. Information that is collected for surveys give insight on trends‚ markets‚ and other areas of interest depending upon what someone wants to gain knowledge about. The purpose of a survey also‚ is to question different groups of individuals on different matters‚ and then assessing the data
Premium Confidentiality Secrecy Surveying
EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA BY KINDYE ESSA MUSTOFA ADDIS ABABA UNIVERSITY COLLEGE OF MANAGEMENT‚ INFORMATION AND ECONOMICS SCIENCE MASTER OF BUSINESS ADMINISTRATION PROGRAM August 2011 EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA A Thesis Submitted to the School of Graduate Studies of Addis Ababa University in Partial Fulfillment to the Requirements
Premium Customer service Customer satisfaction Service system
Journal of Business Management Vol. 5(1)‚ pp. 187-195‚ 4 January‚ 2011 Available online at http://www.academicjournals.org/AJBM DOI: 10.5897/AJBM10.951 ISSN 1993-8233 ©2011 Academic Journals Full Length Research Paper A study of customer satisfaction‚ customer loyalty and quality attributes in Taiwan’s medical service industry Hsiu-Yuan Hu1‚ Ching-Chan Cheng2‚ Shao-I Chiu3* and Fu-Yuan Hong3 1 Department of Food Technology and Marketing Management Taipei College of Maritime Technology
Premium Health care Customer satisfaction Medicine
Survey Questionnaire Direction: Please fill in the blanks or check the boxes or parentheses provided below that best correspond to your answer SOP I. Personal Profile 1.1 Name: (optional):_______________________ 1.2 Age ___0-15 years old or below ___46-60 years old ___16-30 years old ___60 years old or above ___31-45 years old 1.3 Civil Status ___Single ___Separated ___Married ___Widow/er 1.4 Number of Dependents: ___4-6 ___10 or above ___7-9 1.5 Educational Attainment ___Elementary
Premium UCI race classifications Tour de Georgia
Survey Methods ________________________________________ The survey is a non-experimental‚ descriptive research method. Surveys can be useful when a researcher wants to collect data on phenomena that cannot be directly observed (such as opinions on library services). Surveys are used extensively in library and information science to assess attitudes and characteristics of a wide range of subjects‚ from the quality of user-system interfaces to library user reading habits. In a survey‚ researchers sample
Premium Research Research methods Sampling
THE CUSTOMERS SATISFACTION EATING IN GELAP NYAWANG CANTEEN By : TIFARIE LUESAS (NIM : 19011015) SUKMAYANTI (NIM : 19011110) LAELA TRI NUR ILAINA (NIM : 19011118) JAKA FERNANDO (NIM : 19011182) ALEXANDER SINABUTAR (NIM : 19011185) Program Study Business and Management INSTITUT TECHNOLOGY BANDUNG Approved by Date : December‚ 18th 2012 BRM Tutor Kiki Sarah | BRM Lecturer Yos | ABSTRACT THE CUSTOMERS SATISFACTION
Premium Statistics Research Scientific method
CUSTOMER SERVICE ANALYSIS VALUE ADDED SERVICES Pantaloon provides a host of value-added services to enhance customer experience and to garner the loyalty of their customers. Through these value-added services‚ the customer experiences a whole new level of standard in price‚ convenience‚ comfort‚ quality and store service levels. Following is the list of value-added services provided by Pantaloons‚ S.B. Road:- 1. Gift vouchers: Pantaloons provides Gift vouchers in convenient denominations
Premium Value added Customer service Customer
Marketing Plan Assignment 2: Goals & Objectives‚ Customer Analysis‚ and Target Market & Positioning Nan Zhang‚ Thai Tran‚ Hollyann Joyner I. Marketing Goals and Objectives A. Have largest market share in US coffee Industry Objective 1: opening 3000+ net new stores in America by 2017 Starbucks will open more than 3000 stores in 48 states in US depends on population density. High population area like New York and Washington should open more than other states. And US is the largest market for
Premium Coffee Starbucks