Customer Satisfied

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THE CUSTOMERS SATISFACTION EATING IN
GELAP NYAWANG CANTEEN

By :
TIFARIE LUESAS (NIM : 19011015)
SUKMAYANTI (NIM : 19011110)
LAELA TRI NUR ILAINA(NIM : 19011118)
JAKA FERNANDO (NIM : 19011182)
ALEXANDER SINABUTAR (NIM : 19011185)

Program Study Business and Management
INSTITUT TECHNOLOGY BANDUNG

Approved by
Date : December, 18th 2012

BRM TutorKiki Sarah| BRM LecturerYos|

ABSTRACT
THE CUSTOMERS SATISFACTION EATING IN
GELAP NYAWANG CANTEEN

Prepared By
TIFARIE LUESAS (NIM : 19011015)
SUKMAYANTI (NIM : 19011110)
LAELA TRI NUR ILAINA(NIM : 19011118)
JAKA FERNANDO (NIM : 19011182)
ALEXANDER SINABUTAR (NIM : 19011185)

Many kind business has cultivated a tight competitiveness, canteen business is one of them. Gelap Nyawang Canteen is known as one of canteen where foods and drinks is provided, it location is closes with the campus of Institute of Technology Bandung.

Satisfaction is a function of the impression of performance and expectations. To give satisfaction to the customers not only influenced in terms of quality of food products offered. The canteen in the Gelap Nyawang should also strive for customer satisfaction in terms of quality of services provided. In general, there are some aspects or expectations that need to be considered by the owner of canteen that customer satisfaction can be met. The first is the quality of product, second is about the service customers get, third is about the cleanness at Gelap Nyawang Cafetaria because there are many food and drink is less clean and less healthy to eat. And the last is the customer feel about the place at Gelap Nyawang Cafetaria. From above, there are many factors that can affect customers satisfaction eating in Gelap Nyawang canteen. The question here is what things can make customers satisfied eating in the Gelap Nyawang canteen. Therefore, we intend to conduct a study to...
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