CONSUMER PROTECTION & REDRESSAL FORUM SUBMITTED To: PROF: N. JAYARAM SHETTY JKSHIM EVALUATOR: JKSHIM SUBMITTED By: K.SANDEEP.SHETTY 1st YEAR MBA ‘B’ SECTION JKSHIM *CONSUMER RIGHTS & REDRESSAL FOR*U*M UNDER CONSUMER PROTECTION ACT‚ *1986 Gandhiji has rightly said: ORIGIN OF CONSUMER RIGHTS Right to Safety Right to Information Right to choice RIGHT TO SAFETY RIGHT TO CHOICE RIGHT TO BE HEARD RIGHT TO SEEK REDRESSAL RIGHT TO CONSUMER EDUCATION Awareness
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CONSUMER AWARENESS GUIDELINES Be an Alert Consumer ! Also be a Responsible Consumer !! Issued by Government of Tamil Nadu Civil Supplies & Consumer Protection Department‚ Ezhilagam‚ Chennai-5. Phone: 044-28583222 / 28583422 Web: www.consumer.tn.gov.in E.mail: consumer@tn.nic.in A. WHO IS A CONSUMER? A ”consumer” is a person who buys any goods or hires any service for valuable consideration (including deferred payment). The term does not include a person who obtains goods or services for resale
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Consumer awareness Introduction In the early times‚ consumer was considered as King of the market but in the contemporary society‚ consumers are no longer safe against the mal practices such as‚ substandard goods and unsatisfactory services. The consumer has every right to reject any product or services rendered by any manufacturer in the market and can mould them to produce goods of their choice. Consumer awareness is the extent to which a brand is recognized by potential customers‚ and is correctly
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Consumer in Market All the people participate in the market either as consumer or seller or producer. Any person who buys a commodity or service for direct use or ownership. I‚ you‚ we all are consumers when we buy a product or service. But people who acquires goods or services for resale or use in production and manufacturing cannot be considered consumer. In free market economics‚ consumers dictate what goods are produced and are generally considered the center of economic activity. Individual
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Consumer behavior 1. You are the brand manager of a new line of light weight autofocus‚ economically priced digital cameras. Describe how an understanding of consumer behaviour will help you in your segmentation strategy and promotion strategy. What are the consumer behaviour variables that are crucial to your understanding of this market ? The specification of five elements creates a promotional mix or promotional plan. These elements are personal selling‚ advertising‚ sales promotion
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CONSUMER BEHAVIOR – UNIT ONE INTRODUCTION OF CONSUMER Earlier consumer were related to the monetary exchanges disregarding the service sectors but these days the consumers are not only limited to the values of money but alsoto intangible objects like services from hospitals‚ telecommunications‚ academic institutions etc. Any organizations’ potential audience or general public can be considered as consumers. Examples of such may fit to the citizen of the nation to the Election commission or
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CONSUMER AWARENESS ECONOMICS PROJECT 10/23/2010 NAVEED KARIMBAKSH XI-B TO Mrs. BIBY ECONOMICS TEACHER TO Mrs. BIBY ECONOMICS TEACHER CONTENTS S.NO | TOPIC | PAGE NO. | 1 | ACKNOWLEDGEMENT | 3 | 2 | LIST OF TABLE | 4 | 3 | LIST OF FIGURES | 5 | 4 | INTRODUCTION | 6-7 | 5 | BACKGROUND INFORMATION | 7-10 | 6 | SURVEY | 11-23 | 7 | CONCLUSION | 24 | 8 | Bibliography | 25 | ACKNOWLEDGEMENT First and foremost I thank the god for his blessings‚ showered on me in completing the project successfully
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Lesson No. 5 Consumer Rights Rights of Consumers : Rights which are provided by law : - Right to safety - Right to be informed - Right to choose - Right to be heard Right to seek redressal - Right to consumer education. Factors causing exploitation of Consumers : - Limited information - Limited supplies - Limited competition - Low literacy Duties of Consumers : - To purchase quality marked products such as ISI‚ AGMARK etc. - To ask for cash memo for the items purchased whenever possible. - To make
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Consumer Awareness *Firstly The Meanings:- .Consumer:- Someone who purchases a good for personal use. .Awareness:-having knowledge of ; state of elementary or undifferentiated consciousness Introduction THE PROCESS of development along with the expanding globalisation and liberalisation process has increased the number of consumer related issues. Consumer protection has earned an important place in the political‚ economic and social agendas of many nations. In India‚ the Government
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CONSUMER AWARENESS Definition Consumer awareness is making the consumer aware of His/Her rights.Consumer awareness it a marketing term. It means that consumers note or are aware of products or services‚ its characteristics and the other marketing P’s (place to buy‚ price‚and promotion).Usually commercials and ads increase consumer awareness‚ as well as "word of mouth"(a comment from someone you know about a product or service). 1 Need : we need it so we will not be misled by producers‚it explains
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