PGBM03 OPERATIONS MANAGEMENT Module Guide & Study Material Pack Module Leader: Dr Tie Xu SUNDERLAND BUSINESS SCHOOL PGBM03 OPERATIONS MANAGEMENT Welcome to PGBM03 Operations Management This module is designed to give an introduction to that part of the organization which is responsible for creating and delivering its products and services. Organizations only continue to exist if they meet their customers’ requirements. Whilst “Marketing” has the role of identifying these requirements
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Diana Carter Sociology 201 Bureaucracy and its Characteristics According to the Webster’s dictionary bureaucracy is a complex structure of office‚ tasks‚ and rules in which employees have specific responsibilities and work within a hierarchy of authority. Bureaucracy is all around us. Bureaucracies are found in our government‚ corporations‚ schools‚ and the everyday workforce in general. All bureaucrats answer to the chain of command that keeps responsibilities and assignments in order to
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Key operations questions Chapter 1 Operations management ➤ What is operations management? ➤ Why is operations management important in all types of organization? ➤ What is the input–transformation– output process? ➤ What is the process hierarchy? ➤ How do operations processes have different characteristics? ➤ What are the activities of operations management? Chapter 2 Operations performance ➤ Why is operations performance important in any organization? ➤ How does the operations function incorporate
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An operations strategy focuses on specific capabilities of the operation that give the company a competitive edge. Factors used in developing an operations strategy includes: Cost Competition is used when a company uses cost as a strategy by offering a product at a low price relative to the prices of competing products. Take for example: Wal-Mart‚ this company is cost competitive often outsourcing their labor to impoverished countries that are willing and able to make any product for mere pennies
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References: [8] Krar‚ Oswald & St. Amand Machine Tool Operations‚ McGraw Hill‚ Inc. 1985 [9] A J Lissaman & S J Martin Principles of Engineering Manufacture‚ Ed Arnold‚ London 1996
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Investigation Into Four Characteristics of Services Russell Wolak‚ Stavros Kalafatis and Patricia Harris* Kingston Business School Kingston Hill Kingston upon Thames Surrey KT2 7LB Phone 0181 547 2000 Fax 0181 547 7026 E-mail p.harris@kingston.ac.uk ABSTRACT This study replicates US-based research by Hartman and Lindgren on the extent to which consumers differentiate between products and services. In addition‚ Hartman and Lindgren investigated the importance of four characteristics of services to consumers;
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Topic 1: Introduction to Operations Management Operations - The part of a business organization that is responsible for producing goods and services Operations Management - management of systems or processes that create goods and/or provide services - Science and art of ensuring that goods and services are created and delivered successfully to customers Operations Managers - make decisions regarding the operations function and its connection with other functions - plan and control the production
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References: 1. Render‚ B. and Heizer‚ J. (2011)‚ Operations Management‚ (10th Global Edition)‚ Pearson Prentice Hall 2. Slack‚ N.‚ Chambers‚ S.‚ Johnston‚ R. and Betts‚ A. (2009)‚ Operations and Process Management - Principles and practice for strategic impact. Second edition. FT Prentice Hall 3. www.wilkinsonplus.com 4. www.wilko.co.uk 5. www.logisticsmanager.com
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1. What is role of technology has played in the success of Galanz? The microwave oven market in the 1980s was in its infancy in China‚ where competition and demand size were small. Only a few foreign brands such as Toshiba‚ LG and Whirlpool were in the market and they had no clear intention to expand and dominate because they had not yet sensed the market potential‚ due in part to their lack of familiarity with the rapidly evolving Chinese market environment. Besides‚ the high price of their microwave
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four Vs‚ volume‚variety‚variation in demand and visibility.how do they affect the organisation’s operation? What advantages does the organization gain from them?what disadvantages arise from tem? What strategies and actions does the organization employ to maximise the benefits and minimize the problems associated with them. Volume – the Fyodorov method is devoted to a single type of eye surgical procedure carried out at high volume. Conventional eye surgery is likely to have far lower volume for each
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