A SUMMER TRAINING PROJECT REPORT ON “CUSTOMER SATISFACTION ON ICICI BANK” Submitted in the partial fulfillment for the award of Degree of Bachelor in Business Administration 2010-13 UNDER THE GUIDANCE : SUBMITTED BY: Ms.Sonia Arora Jacob Varghese FACULTY (Management)‚ CPJCHS Enroll.No.-10421501710 BATCH NO.- 2010-13 CHANDERPRABHU JAIN COLLEGE OF HIGHER STUDIES & SCHOOL OF LAW An ISO 9001:2008 Certified Institute
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Customer Relationship Management (CRM) Learning Objectives Define CRM; Understand the importance of CRM; Explain the determinants of CRM and the key stages in its development; Discuss the main functions and various models of CRM; Explain the role of salespeople as relationship developers Discuss the management of customer relationships. Customer Relationship Management (CRM) What is Customer Relationship Management (CRM)? CRM is “the development and maintenance of mutually beneficial
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Teams and team dynamics Lecture outline * Teams v functional groups * Katzenbach and Smith (1993) – a critique * Belbin – a critique * Socio-technical system approach – a critique * Teamwork at the university * Teamwork in recruitment and selection * A sociolinguistic perspective on team dynamics (Donnellon 1996) A team is a small number of people with complementary skills who are committed to a common purpose‚ set of performance goals‚ and approach for which they hold
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P1 What is a team? A team is a group of people who work together on a project and set a realistic goal they aim to achieve. There are 4 different types of groups Formal: A formal team is a team that has structure. It has a leader and everybody body in the group have a specific role. An example of this could be a football club which would be an informal club. Every football team has a captain and every player has a position to play in. Informal: An informal team is a team with no structure and everybody
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Global Organizations: An analysis ZINNOV LLC 138 SOUTH QUEENSCLIFF CIRCLE‚ THE WOODLANDS‚ TEXAS -77382 FAX 1 419 844 2583 • PHONE (US) 1 832 326 3854 • (INDIA) + 91 80 227 3130 EMAIL: PARI@ZINNOV.COM Global Organizations Table of contents INTRODUCTION ........................................................................................................................................ 3 GLOBAL SOURCING IS CURRENTLY THE MOST POPULAR STRATEGY IN CORPORATE BOARD ROOMS ............ 3 Organization
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organisation(s) are you basing your answers to this assessment on? If you are currently working‚ you may wish to base it on the organisation which employs you. Starbucks Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.) Chain coffee shop with selection of pastry‚ cakes and sandwiches Section 1 – Understand the factors that affect an organisation and the customer service role
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Question 1 1. Which of the following terms refers to working partnerships between MNCs across national boundaries and often across industries? Answer | | transnational corporations | | | strategic alliances | | | foreign subsidiaries | | | turnkey operations | 1. Which of the following terms refers to an overseas business owned and controlled by two or more partners? Answer | | multinational enterprise | | | foreign direct investment | | | global management
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models’’‚ Total Quality Management‚ Vol Eisenhardt‚ K.M. (1989)‚ ``Building theories from case study research’’‚ Academy of Management Review‚ Vol Ghobadian‚ A. and Gallear‚ D.N. (1996)‚ ``Total quality management in SMEs’’‚ OMEGA‚ Vol. 24 No Husband‚ S. and Mandal‚ P. (1999)‚ ``A conceptual model for quality integrated management in small and medium size enterprises’’‚ International Journal of Quality & Reliability Kanji‚ G.K. (1996)‚ ``Implementation and pitfalls of total quality management’’‚ Total
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A Term paper on CUSTOMER SATISFACTION AND BEYOND Subject: Sales management Submitted to: Mr. Raghunathan Submitted By: Group: 13 Praveen Kumar Jha (09234) Ravi Teja Reddy. S (0409020) Ramya. K (09238) Shwetha Reddy. T (0409018) Krishna Sumanth .C (0409004) Executive summary: Business industry today is complex. There are big competitions in every business. That is why many research and study are being conduct for their continuous growth. Customer’s loyalty is one factor that can
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Course Project— Customer Behavior Analysis Assignment 5.2: Course Project—Product Strategy Assignment 6.2: Course Project—Pricing Strategy Assignment 7.2: Course Project—Distribution Strategy Conclusion Kohl’s beginnings its first single store in 1962‚ and quickly become one of the nation’s largest retailers. Kohl’s is originally based in Menomonee Falls‚ Wisconsin‚ Kohl ’s and is known
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