Customer and Kohl

Topics: Customer, Department store, Customer service Pages: 16 (4955 words) Published: March 15, 2012
Jones International University

Marketing Management

BBA 304

Assignment 8. 2

Prof. Fergus Rea

Kelly Charles

22 November 2010

Table of context


Assignment 1.2: Course Project—Target Company Profile and Its Approach to Marketing

Assignment 2.2: Course Project—Marketing Environment Analysis

Assignment 3.2: Course Project— Market Segmentation

Assignment 4.2: Course Project— Customer Behavior Analysis

Assignment 5.2: Course Project—Product Strategy

Assignment 6.2: Course Project—Pricing Strategy

Assignment 7.2: Course Project—Distribution Strategy


Kohl’s beginnings its first single store in 1962, and quickly become one of the nation’s largest retailers. Kohl’s is originally based in Menomonee Falls, Wisconsin, Kohl's and is known to be a family-focused, value-oriented, specialty department store offering quality exclusive and national brand merchandise to the customer in an environment that is convenient, which is friendly and exciting. At present Kohl's operates stores and distribution centers in 49 states. Every year, we continue to build new stores and remodel existing locations to create an inspiring shopping experience. Here At Kohl's, we strongly believe in supporting the communities we serve. We have an active commitment to improving the health and educational opportunities for children in Kohl's communities, as well as a dedication to others in need. Kohl's dedicates our charitable efforts to improving health and educational opportunities for children through our Kohl's Cares® program. Kohl's Cares® is our way of supporting our customers and our communities by improving the lives of children

The Kohl's Corporation is an American department store chain headquartered in Menomonee Falls, Wisconsin, in the suburb of Milwaukee, Wisconsin. This company currently operates 1,067 stores in 49 states. Kohl's Company has a mission, that is stated in store and online, which is to be the leading value-oriented, family-focused, specialty department store. Based on 2008 revenue, Kohl's was the 24th-largest retailer in the United States. The Kohl’s Company entered the S&P 500 list in 1998 and is also listed in the Fortune 500 as number 135 in 2010. Owner Max Kohl, who had previously operated traditional grocery stores, that was first built 1946 known as Kohl's supermarket, which was the first in what would become a southeastern Wisconsin chain known as Kohl's Food Stores. In the year 1962, he started his first department store, Kohl's Department Store, which was located in Brookfield, Wisconsin. He positioned Kohl's between the higher-end department stores and the discounters, selling everything from candy to engine oil to sporting equipment. Marketing to Kohl’s is the lifeblood and the backbone of their organization. Without this, their organization is good as nothing. More so, Kohl’s Company formulates the most effective strategy in order for the organization to cope up and meet the ever-changing and fast-paced trends and demands of the business environment. The Kohl's stores feature nationally recognized brand-name merchandise, exclusive labels, and private-branded goods, virtually the same merchandise mix as traditional department stores. At the stores there is a variety of goods, such as apparel, shoes, and accessories for women, children and men, and home products such as small electronics, kitchen electrics, electric shavers, toothbrushes, vacuums & floor care, bedding, toys, and luggage. Kohl's Company has an exclusive line that includes Candie's, Chaps by Ralph Lauren for Men, Women and Children, Simply Vera Vera...
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