Customer support provision for the IT professional (7540-030) Assignment set up: This assignment is made up of five tasks • Task A – obtain support information. • Task B – assess customer feed back. • Task C – interpret trends. • Task D – provide remote technical support and coaching. • Task E – provide written user instructions for non-technical customers and to recommend suitable training courses and coaching sessions. Scenario You are employed by a company that provides a range
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Question 1: How did eBay pursue international growth? With exceeding 3.7 billion‚ more than a half of the world’s population‚ and Internet usage in the region rapidly growth at 406 percent‚ Asia became an attractive and lucrative marketplace for eBay to expand their business. Since 1995‚ eBay enjoyed strong revenue growth and was a dominant player in online auction industry. With previous experience of extending their business in Europe‚ North America‚ Latin America and failure in China and Japan
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CASE ANALYSIS I. Background of the Study A pioneer and a market leader in the online auction industry‚ eBay has been able to grow the business significantly in the last decade amidst turbulent times for many contemporary dotcom companies. EBay’s strategy to focus on a niche market and differentiate itself through strong brand management and continuous improvement in the value-added services has enabled the company to defend the market leadership in the industry. While many new competitors
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1- Contrast eBay’s original business model with its latest proposed business model? eBay’s leadership unveiled a three-year revival plan. eBay has begun to move away from its origins as an online flea market‚ and instead is starting to look more like an outlet mall where retailers sell out-of-season‚ overstocked‚ refurbished‚ or discontinued merchandise‚ and like low price bulk retailer Costco‚ where the inventory is somewhat fluid but everything is a good deal. 2- What are the problems that
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Case Analysis eBay in 2002: The Challenges of Sustained Growth Tables of Content IDENTIFICATION 3 OVERVIEW OF THE SITUATION 3 EBAY’S CURRENT STRATEGY 5 ANALYSIS AND EVALUATION 7 COMPETITION ANALYSIS 7 FINANCES 9 MARKETING 12 OPERATIONS 13 MANAGEMENT 13 COMPANY’S VALUE CHAIN 14 SWOT ANALYSIS 14 KEY ISSUES 15 ALTERNATIVE SOLUTIONS .. 16 RECOMENDATION AND ACTION PLAN . .. 17 Identification Overview of The Situation eBay
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ASSIGNMENT NO 1 EBay Inc. Strategic Management Submitted to: MR. Asim Submitted By: Faisal Javed Registration Number: L1S13MBAM0123 Summary August 2009 EBay Inc. formed a partnership with G.M Motors enabling GM Dealers in California to help consumer negotiate purchase of G.M cars on EBay online marketplace. In 2nd quarter of 2009 EBay profit fell 29% and revenue declined 4%. This loss is still better than analysts’ expectations. In same quarter EBay reported growth in both business
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CASE: EBAY EXPANDS AROUND THE GLOBE Retail Management: A Strategic Approach Berman and Evans As recently as 2000‚ eBay had virtually no international operations. Then‚ international expansion became a major strategic initiative. By 2005‚ the firm had Web sites in 31 countries around the world – ranging from Brazil to Germany to China. eBay’s 2005 foreign operations generated well over US$1 billion in revenues‚ accounting for 46 percent of eBay’s trading revenues. By 2008‚ 54 percent of
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Question Paper Integrated Case Studies - I (MB3J1): January 2009 Case Study∗ (100 Marks) • This section consists of questions with serial number 1 - 5. • Answer all questions. • Marks are indicated against each question. Read the case carefully and answer the following questions: 1.Till 2005‚ eBay EachNet was the leader in the Chinese e-commerce market‚ controlling more than half of it. But eBay EachNet soon lost its market leadership position to Taobao.com (Taobao). In this context‚ analyze the
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problems Ebay’s delivery really has problems‚ and some time the products are delivered slowly‚ because ebay does not have their own logistics system as Wal-mart. They must rely on ups or some other delivery company to send the products. Questions: 1 Dose ebay’s current logistics system has effect on the daily business? 2 what is the difference between ebay’s logistics and wal-mart’s logistics? 3 How to improve the whole logistics system? Do you have the experience on waiting too long time for just
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Strategic Management EBay Case Study 1. A). EBay’s greatest opportunities are: a. Long auction time-10 to 15days is too long for customers to wait b. Localizing their website all over the world c. Acquiring Skype and they have begun to integrate buyers and sellers d. Mobile phones‚ social media trends‚ will help them try to keep up with Amazon B). EBay’s greatest threats are: a. Constant Hacking and Fraud transaction b. Copyright problems-companies may
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