• Economic Development Strategies and Macro- and Micro-Level Human Resource Policies: the Case of India’s “Outsourcing” Industry
    Cornell University ILR School DigitalCommons@ILR Articles and Chapters ILR Collection 10-1-2008 Economic Development Strategies and Macro- and Micro-level Human Resource Policies: The Case of India’s “Outsourcing” Industry Sarosh Kuruvilla Cornell University, sck4@cornell.edu Ar
    Premium 19766 Words 80 Pages
  • Ebay
    | Case Analysis: eBay Customer Support Outsourcing | | Name: Qiong HuangStudent #: 500423506Course #: MT 8216For: Professor BabinDate: December, 10, 2010 | Situation eBay.com, “the world’s online marketplace”, is an online auction and shopping website in which people and busi
    Premium 818 Words 4 Pages
  • Case Studies
    ecch the case for learning best-selling cases 2010 edition How to use the case bibliography This bibliographical supplement presents the best-selling cases from the ecch catalogue during 2009. It incorporates abstracts and full bibliographical details such as setting, topics and details
    Premium 24618 Words 99 Pages
  • Ebay - Ecommerce Platform a Case Study in Scalability
    Annual Report 2009 To Our Stockholders, In 2009, eBay Inc. became a stronger, more focused company. We communicated our three-year growth and operating targets in March 2009, setting bold goals for us to remain a global payments and e-commerce leader. During the year, we experienced significant
    Premium 74195 Words 297 Pages
  • Case Study on Ebay
    Question Paper Integrated Case Studies - I (MB3J1): January 2009 Case Study∗ (100 Marks) • This section consists of questions with serial number 1 - 5. • Answer all questions. • Marks are indicated against each question. Read the case carefully and answer the following questions: 1.Till
    Premium 18821 Words 76 Pages
  • Case Study
    How to choose a case for teaching  What is a case  How to analyze a case  How to discuss a case  3  To draw up case studies, it is first important to understand its various aspects. For an effective case study, one must first understand the principles of a case. It is imp
    Premium 4076 Words 17 Pages
  • Marketing Service Report Ebay
    Part 1 Dissatisfying Service incident 2 * Circumstances Leading to the Incident 2 * What Occurred During the Incident 2 * What made the Incident dissatisfying 3 * What could or should have been done differently 3 Part 2 Critical Incident Analysis 4 * Th
    Premium 3374 Words 14 Pages
  • Ebay Target Market
    When looking at eBay’s target market, the segmentation of users appears to be majority males, ranging from 25-34 years old. Over half of the users don’t have kids and also lack college experience. The majority of the people are Caucasian and have a household income of $100,000. After looking
    Premium 752 Words 4 Pages
  • Ebay
    1. When companies like Dell are reducing outsourcing, should eBay be considering expanding outsourcing? eBay do not need have necessarily to follow other companies like Dell who outsource because eBay has no hold any inventory and no warehousing expense. In 2002, eBay work out the shipping
    Premium 2568 Words 11 Pages
  • Internet Mini Case 4 Sykes
    Internet Mini Case #4 Sykes Enterprises Maryanne M. Rouse AND THEN THERE WERE FIVE. IN LATE SUMMER 2004, SYKES ENTERPRISES (SYKE) informed city and state officials that it planned to close both its Marianna and Palatka, Florida, call centers by October 2. The two Florida closings brought to nin
    Premium 2837 Words 12 Pages
  • Ebay Case Study
    Case Analysis eBay in 2002: The Challenges of Sustained Growth Tables of Content IDENTIFICATION 3 OVERVIEW OF THE SITUATION 3 EBAY'S CURRENT STRATEGY 5 ANALYSIS AND EVALUATION 7 COMPETITION ANALYSIS 7 FINANCES 9 MARKETING 12 OPERATIONS 13 MANAGEMENT 13 COMPANY'S VALUE CHAIN 1
    Premium 4980 Words 20 Pages
  • Leveraging It for a Competitive Advantage Case of Ebay
    LEVERAGING IT FOR A COMPETITIVE ADVANTAGE— CASE OF EBAY Edward T. Chen, University of Massachusetts Lowell, edward_chen@uml.edu ABSTRACT eBay is a highly visible company that has been immensely successful in their implementation of a business strategy that incorporates their information strategy.
    Premium 3270 Words 14 Pages
  • Ebay Case Study
     eBay’s Strategy in China Defining the Business Model 1) Customer Value Proposition (CVP) eBay’s customer value proposition consists on three main ideas. The main one, their target market, is all Chinese customer with the willingness to buy and trade through an online platform....
    Premium 770 Words 4 Pages
  • American Outsourcing Case Analysis
    Case Summary The American Outsourcing Case is a compilation of factual information for the purpose of provoking debates. The authors present both the pros and cons of outsourcing, and avoid inserting their personal bias. The case clearly defines outsourcing and then focuses on outlining its existen
    Premium 2062 Words 9 Pages
  • Outsourcing Customer Service
    Outsourcing Customer Service Executive Summary The choice to outsource company’s relations with their customers is a choice many businesses are making. With the costs of labor more than a quarter of the rate an average customer service representative makes in the United States (U.S.), large
    Premium 2298 Words 10 Pages
  • Network Outsourcing Case Study
    Network Outsourcing – A Case Study via Telecom Circle by Mohit Agrawal on 8/2/10 When pushed to the wall due to competitive pressures from the CDMA players in 2003, Bharti Airtel decided to focus on cost reduction as well as prepare itself for explosive growth. More than the cost reduction, Bh
    Premium 1867 Words 8 Pages
  • Ceo Personality, Strategic Flexibility, and Firm Performance: the Case of the Indian Business Process Outsourcing Industry
    Academy of Management Journal 2010, Vol. 53, No. 5, 1050–1073. CEO PERSONALITY, STRATEGIC FLEXIBILITY, AND FIRM PERFORMANCE: THE CASE OF THE INDIAN BUSINESS PROCESS OUTSOURCING INDUSTRY SUCHETA NADKARNI Drexel University POL HERRMANN Iowa State University We examine the relationships between
    Premium 16417 Words 66 Pages
  • The Hostile Customer and the Passive Agent - Cultural Interfaces in the Indian Outsourcing Industry
    The hostile customer and the passive agent: Cultural Interfaces in the Indian Outsourcing Industry Abstract Relying on qualitative interviews and thematic analysis, this paper explores how transnational call centers in India evolve practices in an attempt to counter the occasional hostility by
    Premium 5992 Words 24 Pages
  • Dell Case Study
    CASE STUDY ANALYSIS DELL INC.: TIME TO DISCARD DIRECT SELLING MODEL? Contents 1. Abstract 2. Introduction 3. Methodology 4. Results / Findings 5. Strengths / Weaknesses / Analysis 6. Recommendations / Conclusion Appendices: Appendix A Appendix B Appendix C Abstract
    Premium 3231 Words 13 Pages
  • Ebay
    I. BRIEF INTRODUCTION AND KEY ISSUES eBay Inc. is an American Internet company that manages eBay.com, an online auction and shopping website in which people and businesses buy and sell a broad variety of goods and services worldwide. The majority of the sales take place through a set-time auctio
    Premium 3736 Words 15 Pages