"Case 3 1 Ebay Customer Support Outsourcing" Essays and Research Papers

  • Case 3 1 Ebay Customer Support Outsourcing

    | Case Analysis: eBay Customer Support Outsourcing | | Name: Qiong HuangStudent #: 500423506Course #: MT 8216For: Professor BabinDate: December, 10, 2010 | Situation eBay.com, “the world’s online marketplace”, is an online auction and shopping website in which people and business buy and sell a wide variety of goods and services worldwide. It is managed by eBay Inc, which is founded in 1995 by Pierre Omidyar. eBay’ mission was to provide a robust trading platform where practically...

    Customer, Customer experience management, Customer relationship management 818  Words | 3  Pages

  • Ebay Case Study

     eBay’s Strategy in China Defining the Business Model 1) Customer Value Proposition (CVP) eBay’s customer value proposition consists on three main ideas. The main one, their target market, is all Chinese customer with the willingness to buy and trade through an online platform. eBay tried to fulfill this necessity by opening an online trading “auction house” for Chinese customers. The company provided a service where an item would be listed in their webpage with the ability to bid on it...

    Auction, Consultative selling, Customer 770  Words | 3  Pages

  • Case Analysis - Ebay

    CASE ANALYSIS I. Background of the Study A pioneer and a market leader in the online auction industry, eBay has been able to grow the business significantly in the last decade amidst turbulent times for many contemporary dotcom companies. EBay’s strategy to focus on a niche market and differentiate itself through strong brand management and continuous improvement in the value-added services has enabled the company to defend the market leadership in the industry. While many new competitors...

    Auction, Customer service, EBay 2138  Words | 7  Pages

  • Ebay Case Analysis

    EBay Case Analysis Step One: Read. Step 2: Dupont Ratio and Financial Analysis o Two year Financial Ratio o Short Term o Current Ratio • 2002: 1,468,458/386,224= 3.8 • 2001= 4.9 o Long Term o Total Debt Ratio • Total ass. – Total equity/ Total ass. • 2002= .1377 • 2001= .1485771 o Asset Utilization, or turnover ratios o Total Asset Turnover • Sales/ total assets • 2002= .29 • 2001= o Profitability o Return on assets= net income/ total assets o 2002= .0117 o 2001= .053885 ...

    Auction, EBay, Electronic commerce 1254  Words | 6  Pages

  • Case 1-3 Canyon Ranch

    Case 1-3 Canyon Ranch Table of Contents 1. Summary of the problem 3 2. The technology that is used to analyze the case and the technology that was discussed in the case. 3 3. Summary of Available Information 3 4. Pre-Analysis of the study 4 5. The analysis section 4 6. Recommendations 7 References 8 Lessons learned from the case 9 Meeting minutes 9 Case 1-3 Canyon Ranch Summary of the problem In spite of...

    Amdocs, Customer, Customer relationship management 1389  Words | 5  Pages

  • Outsourcing Customer Service

    Outsourcing Customer Service Executive Summary The choice to outsource company’s relations with their customers is a choice many businesses are making. With the costs of labor more than a quarter of the rate an average customer service representative makes in the United States (U.S.), large companies are making the choice to offshore some, or the entire company’s customers service departments to other countries. To many of these companies, the benefits are out weighing the issues relating...

    Business process outsourcing, Customer, Customer service 2298  Words | 7  Pages

  • Ebay Case Study

    Strategic Management EBay Case Study 1. A). EBay’s greatest opportunities are: a. Long auction time-10 to 15days is too long for customers to wait b. Localizing their website all over the world c. Acquiring Skype and they have begun to integrate buyers and sellers d. Mobile phones, social media trends, will help them try to keep up with Amazon B). EBay’s greatest threats are: a. Constant Hacking and Fraud transaction b. Copyright problems-companies may...

    Auction, Customer relationship management, Customer service 797  Words | 3  Pages

  • Outsourcing

    Outsourcing can be defined as “the strategic use of outside resources to perform activities traditionally handled by internal staff and resources.: Outsourcing is a strategy by which an organization contracts out major functions to specialized and efficient service providers, who become valued business partners. Sometimes outsourcing involves the transfer of employees from the company to the outsourcing company. Here are some common reasons: * Reduce and control operating costs * Improve company...

    Business process outsourcing, Cost, Costs 1847  Words | 6  Pages

  • Can Ebay Continue Growing?

    Can eBay Continue Growing? 1. What is eBay’s business model and business strategy? How successful has it been? According to the course textbook there is several internet business models found on page 444. The internet business model that best describes eBay is an “online marketplace”. As it says in the case itself, “eBay is an online auction service…who stores no inventory and ships no products. Instead, it derives its revenue from the movement of information”. This is essentially what...

    Business model, EBay, Electronic commerce 1777  Words | 6  Pages

  • Case Analysis

    | Case Analysis | | 1. Why did eBay success in US but fail in China? What could have eBay done to avoid defeat? There are many reasons that eBay defeat in the competition with Taobao.com in the Chinese Internet C2C market. First, based on research of C2C market in China, the user (seller) of the website is price sensitive. Since Taobao launched no-free model, eBay lost their customers. Furthermore, eBay’s payment services did not fit the Chinese credit payment systems. For example, PayPal...

    Alibaba Group, China, Electronic commerce 856  Words | 3  Pages

  • EBay

    eBay Case Study University of Mary Hardin- Baylor Abstract 1. Analyze the marketing environment and the forces shaping eBay’s business over the years. What conclusions can you draw? The market eBay takes place in is primarily the Internet market. Around 1995 the Internet market was just beginning. “there will be more than 500 million users by 2003 and a rapid increase in e- commerce turnover, rising from US$500 billion worldwide in 2001 to more than US$3 trillion in 2004” (Fichter, 2003)...

    Competitor analysis, EBay, Electronic commerce 821  Words | 3  Pages

  • Qspm Ebay

    daily necessity groceries | Key factors | Weight | AS | TAS | AS | TAS | Opportunities | 1) The need for substantial resource investments in technology and marketing in order to remain competitive. | 0.06 | 3 | 0.18 | 2 | 0.12 | 2) Buyers and sellers enjoy trading among a wide selection of goods and services in a secure, trusted, and efficient commerce environment. | 0.09 | 3 | 0.27 | 4 | 0.36 | 3) Profitability affected by currency exchange rates. | 0.08 | - | | - | | 4) Online classifieds...

    Currency, Dollar, EBay 644  Words | 3  Pages

  • Case Study - Ebay 2000

    THE PHILIPPINE WOMEN’S UNIVERSITY Graduate School Quezon City STRATEGIC MANAGEMENT EBAY IN 2002: THE CHALLENGES OF SUSTAINED GROWTH Submitted by: EMELITO REYMUND G. ORENCIA SHEILLA MARIE D. APOSTOL JOEM S. SALAZAR MBA-EXE Submitted to: DR. FELIX E. ASPRER Dean I. OVERVIEW OF THE SITUATION Ebay is founded in 1995 by Pierre Omidyar and is the world’s Online Marketplace. The company created a powerful platform for the sale of goods and...

    Auction, Craigslist, EBay 794  Words | 6  Pages

  • Ebay Case

    eBay Case Threshold resources • Offices and facilities • IT server platforms and appropriate software • Personnel with in-depth IT knowledge • All other appropriate personnel • Sufficient customers and suppliers Threshold competences Unique resources • Being the first • Web 2.0 management skills • Electronic platform management skills • Leading technology expert • Active community of users • eBay brand • Partnering on the internet • Biggest electronic exchange platform SWOT analyse: ...

    Change, EBay, Expert 646  Words | 3  Pages

  • Ebay Case Analysis

    eBay: Dominance in the On-line Industry eBay is The World’s Online Marketplace®. Founded in 1995, eBay created a powerful platform for the sale of goods and services by a passionate community of individuals and businesses. On any given day, there are millions of items across thousands of categories for sale on eBay and its subsidiaries, half.com and shopping.com, to name a few (“eBay Inc Outlines Global Business Strategy”, 2000.) Retrieved October 31, 2008 from http://investor.ebay.com). eBay...

    Auction, Business model, EBay 1323  Words | 5  Pages

  • Viro Automotive Company Case

    S 300 Viro Automotive Company Case 1. Describe the supply chain of Viro Automotive Company Viro Automotive Company’s supply chain is currently based on the pull system model; they manufacture and distribute the cars only after they have been ordered by their customers, rather than by forecasting demand (push system). After having received the orders from their customers, Viro then sends the orders to their own suppliers, or members of the supply chain. In this case, the main client is the President...

    Customer relationship management, Enterprise resource planning, Logistics 813  Words | 3  Pages

  • American Outsourcing Case Analysis

    Case Summary The American Outsourcing Case is a compilation of factual information for the purpose of provoking debates. The authors present both the pros and cons of outsourcing, and avoid inserting their personal bias. The case clearly defines outsourcing and then focuses on outlining its existence in China, Mexico, and India. The evolution and U.S. involvement in the Maquiladoras of Mexico is described first. The implementation of NAFTA and the creation of Maquiladoras were major catalysts in...

    Business process, Business process outsourcing, Offshore outsourcing 2062  Words | 6  Pages

  • Ebay Inc. Case Analysis

    Consequently a company must plan strategies that address any changes in the market. ebay Inc. is the world’s largest and most popular person-to-person trading community on the internet (Bradley, 2001, p. 1). From its inception eBay was unchallenged however with amazon.com’s (Amazon) entrance into the online person-to-person auction arena and other competition from Yahoo! Auctions, Auction Universe, and OnSale, eBay was faced with the issue of how to separate themselves from competitors and maintain...

    Advertising, Brand, Brand management 1385  Words | 4  Pages

  • Week 3 Case Study 1

     Week 3 Case Study 1: The Big Data Challenges TeVondra Gayden Dr. John Niemiec, Ph.D. CIS 500 – Information Systems for Decision-Making Date of submission: 10/26/14 Big Data is a term used to describe the voluminous amount of structured and semi-structured data generated by companies. The term is used when referring to petabytes (PB), exabytes (EB), and zettabytes (ZB) of data. Companies face challenges when it comes to capturing, storing, searching, and analyzing...

    Business intelligence, Ford Motor Company, Microsoft 857  Words | 5  Pages

  • Ebay Case Analysis

    eBay is currently the top-ranked online auction company within its industry, with nearly one-third of U.S. internet users registered on its site. The mission of eBay “is to provide a global trading platform where practically anyone can trade practically anything.” Millions of people buy and sell items on eBay every day, and because eBay is a for profit company, it gets a cut of the profit from each sale for itself. There are several objectives that eBay strives to meet on a daily basis. First...

    Auction, Barriers to entry, EBay 2730  Words | 7  Pages

  • Ebay in Japan

    EBAY in Japan Pierre Omidyar, a software programmer created Auction Web which later became eBay in 1995. Over the next 11 years it would acquire 24 companies making it a very successful company. In the late 1990’s eBay began to explore opportunities in the international market. It’s website was gaining popularity in Canada, the UK, and Germany. As its popularity increased it began to set up websites in several European Countries including Korea and Australia. It soon began to venture out...

    Auction, EBay, Entrepreneurship 880  Words | 3  Pages

  • Ebay Case Study

    EXECUTIVE SUMMARY eBay, Inc. is the largest and most popular marketplace on the Internet, allowing members to buy and sell almost anything. Launched in 1995, about 147 million people now use eBay. An estimated 430,000 people in the United States make all or most of their living by selling on eBay. eBay’s online payment service, called PayPal, enables transactions nearly anywhere in the world. eBay proclaims “trust” between buyers and sellers as the key to the success of the marketplace. eBay is the “The...

    Capitalism, EBay, Electronic commerce 1428  Words | 5  Pages

  • What Is Outsourcing

    Hi everyone posting this new and fresh article on Outsourcing. What is Outsourcing? Outsourcing - A company purchases a product or process from an outside supplier rather than producing it in house. Outsourcing is subcontracting a service, such as product design or manufacturing, to a third-party company. Outsourcing became part of the business lexicon during the 1980s. Note - Subcontracting - A company contracts an outside supplier to produce a product or process to the company specifications...

    Business process, Business process outsourcing, Knowledge process outsourcing 1349  Words | 7  Pages

  • Case 1

    Case Analysis 1: Hightone Electronics, Inc. Identification Information: This case analysis is from chapter 1 of our text book, Operations Management. It is found on page 25 and titled, "Hightone Electronics, Inc." Summary of the Facts of the Case: Hightone Electronics, Inc. (HEI) is an electronic components supply company founded over 50 years ago. The company has a reputation for high quality and service. HEI's simple business of supplying radio repair shops with parts has grown to include...

    Case analysis, Customer, Customer service 696  Words | 3  Pages

  • Case 1

    Kareemah L. Graham Strategic Management Capstone, MGMT6709043 University of Maryland University College Turnitin Originality Receipt Similarity |   | Case 1 32% | | Start | 11-Jan-2013 | 4:53PM | Due | 04-Mar-2013 | 11:59PM | Post | 30-Apr-2013 | 12:00AM | | 32%  | Introduction Apple Inc. is best known for its remarkable designs, manufacturing capabilities, communications and media devices, music players, software...

    Android, Android Market, Apple Inc. 1125  Words | 4  Pages

  • Ebay Analysis

    The name "eBay" (http://www.ebay.com) is synonymous with "online auctions". Founded in September 1995, the company qualifies as a genuine cultural and economic phenomenon (Bunnell, 2000, p.vii). The site can be credited with creating and defining an entire industry and has remained the dominant force in the online auction world, with anywhere from 70 to 90 percent of the person-to-person online auction market. eBay is also the 15th most visited site (http://www.MediaMetrix.com) on the web. In the...

    Auction, Auctioneering, EBay 1089  Words | 4  Pages

  • Idc White Paper Global Outsourcing to Clear Cube

    global outsourcing to Clear Cube Case Study Write-Up for Strategic Management of a Firm (SM60.82) Submitted by Thu Ra Zaw st114179 & Jacob Calar Dos Reis, st114552 Prepared For Professor Winai Wongsurawat Table of Contents Content- I. -Company Background……………………………………………………… 3 Content- II -Reason for choosing the outsourcing with Clear Cube Technology…….. 4 Content- III -Key Outsourcing assessment for Clear Cube Technology ………………4 Table-1 Traditional Desktop Outsourcing versus...

    Business terms, Economics, Globalization 1354  Words | 5  Pages

  • Amazon and eBay

    Question 1 What are the business benefits to Amazon and eBay of opening up some of their database to developers and entrepreneurs? Do you agree with this strategy? Why or why not? Amazon and eBay have opened the database doors to thousands of developers and entrepreneurs since 2002. They realized very quickly the benefits of this, which was once thought of as risky experiment. A database is a collection of information organized in such a way that a computer program can quickly select the desired...

    Amazon Web Services, Amazon.com, Comparison of database tools 874  Words | 3  Pages

  • Case Study “Ebay in China”

    Question 1 eBay first entered the Chinese market in 2002 by acquiring a 33% stake in its local counterpart, EachNet, followed by a full acquisition a year later in 2003. Critically assess eBay.s choice of market entry strategy for China, listing both the advantages and disadvantages of its acquisition strategy. As we know, eBay’s China expansion strategy can be considered as failure, despite the fact that eBay entered this potentially rewarding market with caution. This cautious strategy was...

    China, Customer, EBay 1642  Words | 5  Pages

  • Ebay: Creating Customers on the Move

    eBay: Creating Customers on the Move The advent of mobile commerce (m-commerce) has begun to create significant changes in the way consumers make purchasing decisions. The introduction of online shopping first began to draw customers away from brick-and-mortar retailers, changing the location of where they made their purchases. The use of mobile devices has expanded the location of purchase decisions even further, so now consumers can make purchases from almost anywhere, so long as they have...

    Electronic commerce, Louisiana Purchase, Mobile computing 1023  Words | 3  Pages

  • eBay and Amazon case study

     7/30/2013 eBay, Inc. and Amazon.com (A) Situation of the case: eBay is now faced with a direct competitor, Amazon.com. Even though Amazon.com has received most of the hype and publicity surrounding e-commerce, eBay has also built an innovative business truly sited to the internet. Initially, Amazon’s goal was to be the “Earth’s Biggest Bookstore” Since then, the company also entered music, video, toys and electronics business, extending the retail capabilities it had developed for books. Meanwhile...

    Amazon.com, Auction, EBay 1237  Words | 4  Pages

  • E-bay case study

    Listening at eBay At least 30 million people will buy and sell well over $20bn in merchandise (in 2003) - more than the gross domestic product of all but 70 of the world's countries. More than 150,000 entrepreneurs will earn a full-time living selling everything from diet pills and Kate Spade handbags to £30,000 BMWs and hulking industrial lathes. More automobiles, of all things, sell on eBay than even no. 1 US dealer AutoNation. So what does this add up to? 'This is a whole new way of...

    EBay, EBay employees, John Donahoe 1590  Words | 5  Pages

  • Outsourcing After Hours Customer Services in Credit Unions

     Outsourcing After Hours Customer Services in Credit Unions BUSU-630 February 18, 2013 Introduction Credit Unions are part of the financial services industry that operates in constantly changing environment. Credit unions have been attracting customers and growing their business by focusing on the “credit union difference” defined as not for profit but for the idea of service and people helping people. They are popular financial alternatives among many people that...

    Bank, Credit union, Customer 1784  Words | 8  Pages

  • Strategic Outsourcing at Bharti Airtel Limited

    problem Bharti Airtel Limited facing is “How to manage its capital expenditures for its operations and how to face the expected exponential growth and a competitive environment.” The challenges that the company is facing are 1. Keeping pace with expansion: Bharti’s customer base is growing at 100% per year. It has its mobile operations currently in 15 circles out of 25 in the country and its fixed line operations in 6 circles. So it is a huge challenge to keep pace with the expansion. 2...

    Capital, Capital expenditure, Capitalism 1532  Words | 5  Pages

  • Assisting Support Customers with Food and Drink

    Unit 4222-222 Support individuals to eat and drink Outcome 1 Be able to support individuals to make choices about food and drink Outcome 1 1. To establish with an individual the food and drink they wish to consume is always done by chose but also considering any dietary issues that need to be incorporated. The use of customers care plan will first give you a brief outline of there allergies (if any), likes and dislikes so no what not to include within there choices. Then the next...

    Communication, Customer, Food 1950  Words | 6  Pages

  • Ebay Problems in Asian Markets

    Robert M. Brown Jr. Module 1 Case Assignment, Why does E-Bay have problems in its Asian Markets? Course Number: International Business 401 Dr. Fadia Alkhalil February 15, 2011 Abstract This paper will identify some of the reasons why E-Bay has problems in the Asian Markets as an internet auction provider. After examining articles from Philip Kotler and David Gertner as well as Moon Ihlwan among others, this paper will provide my answers about why did EBay want to expand globally as...

    Asia, Auction, EBay 2166  Words | 6  Pages

  • Ebay Analysis

    Case example Making eBay work Question 1 Analyse eBay’s strategic capability using an analytical framework(s) Threshold resources • IT server platforms and space • Offices and facilities • Appropriate personnel • Sufficient customers and suppliers Threshold competences • Account management • All other general managerial skills • Sophisticated ICT skills • Customers and suppliers who are competent Unique resources • The biggest on-line electronic exchange platform • The eBay...

    Business terms, Competence, First-move advantage in chess 860  Words | 4  Pages

  • ebay

    IBMS216FM Case name : eBay Group members : Jeroen Dorst (0849963) Chun-Hou Ip (0850229) Fritzgerald Koeiman (0837237) Martijn Roos (0812417) Discussion questions 1. What are the ethical responsibilities of an organisation such as eBay? The ethical responsibilities of an organisation such as eBay are different from those of an organisation that directly sells their services or products to another organisation or individual. Organisations like eBay are merely...

    EBay, Fiedler contingency model, Leadership 1006  Words | 4  Pages

  • Paypal Ms Case in Harvard Business Review

    Services: Harvard Case Services Marketing Submitted by Introduction PayPal • Founded in December 1998, PayPal is a leading global online payment company. • Purchased by eBay in October 2002. • Over 100 million registered accounts globally and available in 55 markets. • PayPal has a local presence in 13 countries outside the US, including UK, Canada, Australia, Austria, Belgium,France, Germany, Italy, Spain, Ireland, Netherlands,Switzerland and China. • Supports payments in U...

    Credit card, EBay, Electronic commerce 1260  Words | 7  Pages

  • Outsourcing

    While some states, such as Tennessee. Have been quick to ban or limit international outsourcing of govt. activities. Other state govt. has sought to take advantages of low cost opportunities that international outsourcing cans offer. A state of New Mexico‘s labor department hired Tata consultancy services. An Indian outsourcing firm To Redo New Mexico’s unemployment compensation computer system. While Tata has completed work for other states including Pennsylvania and New York. It’s had never work...

    Business process outsourcing, Food, Management 791  Words | 3  Pages

  • IT Outsourcing Paper

     IT Outsourcing Paper Tavie Clack CMGT/578 11/03.2014 Dennis Finigan IT Outsourcing Paper When a company is trying to decide if they should outsource some of their IT functions, there are several areas that they will need to research so that they will make the right decision. A company needs to measure the risks, benefits, and costs of outsourcing, and the company will also need to measure the pros and cons of outsourcing the IT functions. 1. What are the determining factors that...

    Customer, Customer service, Offshoring 1086  Words | 6  Pages

  • Tech Outsourcing Pros and Cons

    Pros and Cons of Information Technology Offshoring Outsourcing Information Technology (IT) has many advantages and disadvantages. IT Outsourcing is just similar to any other type of overseas development services. Nowadays Offshore Software Development is expanding all over the world. Previously, outsourcing decision was as simple as checking the budget, experience of the service provider and present in-house ability. Outsourcing is a hot button issue for many Americans. There are some that agree...

    Business process outsourcing, Costs, Nearshoring 850  Words | 3  Pages

  • Nestle Case 1-3

    Nestlé – The Infant Formula Incident Summary of Case and Results In response to a pamphlet entitled “Nestlé Kills Babies,” published in 1974 by the Swiss consumer/activist group, Arbeitsgruppe Dritte Welt, Nestlé Alimentana filed a four-count libel suit against members of the organization. The pamphlet was a reprint of an earlier one entitled “Bottled Babies,” published by a similar British group. Both alleged that false advertising had prompted mothers in LDCs to use infant formula instead...

    Baby bottle, Baby food, Breast milk 1186  Words | 4  Pages

  • Internet Technology, Marketing, and Security (Ebay)

    The company I will talk about for this paper is eBay. eBay is the world's online marketplace; a place for buyers and sellers to come together and trade almost anything. With more than 97 million active users globally, eBay is the world's largest online marketplace, where practically anyone can buy and sell practically anything. Founded in 1995, eBay connects a diverse and passionate community of individual buyers and sellers, as well as small businesses. Their collective impact on ecommerce is staggering:...

    Computer security, EBay, Electronic commerce 1713  Words | 5  Pages

  • Case 3

    Case EPR purchase decision at Benton Manufacturing company ITM R 6:00pm-10:00pm FALL 2014 Date:11/13/2014 INTRODUCTION (5 Points) Benton Manufacturing Company, Inc., is a U.S. manufacturer of consumer durables with reported net sales in 1998 of nearly $1billion and operating profits of almost $180 million. In North America alone, the company operates 7 factories and 57 distribution centers while employing 5,200 people. Recently, through the acquisitions of several companies Benton’s product lines...

    Business process management, Enterprise resource planning, Enterprise system 529  Words | 3  Pages

  • Ebay Strategic Analysis

    Summary This report seeks to evaluate the major issue facing eBay with regards to its international strategy. This will be done through the analysis of eBay’s competitive environment using the Porter’s 5 forces and positioning in the industry using the BCG portfolio matrix. Following which, we will proceed to identify the sustainable competitive advantages of eBay using the resource-based view of the firm. The core competence of eBay will also be discussed. Through an overview of the above mentioned...

    Auction, EBay, Electronic commerce 1773  Words | 6  Pages

  • Outsourcing and Company

    Outsourcing Contents What is Outsourcing? 3 Advantages of Outsourcing 3 Disadvantages of Outsourcing 3 Types of Outsourcing 4 Outsourcing for e-Business 5 Real Companies 6 Conclusion 6 Bibliography / References 7 What is Outsourcing? Outsourcing, sometimes called offshoring, is the act of a company contracting another company to provide or generate services that could be done by the employees of the company. The main reason to do this is because most of the time is cheaper...

    Corporation, Globalization, Offshoring 1751  Words | 6  Pages

  • Ebay vs Amazon

    EBay vs. Amazon Introduction: In a world where trade is increasingly becoming digitalized online, there are new and challenging strategies emerging. This essay aims to analyze and determine these strategies. Considering the example of eBay and Amazon, their business models and their multi-sided platforms, we can compare them to decide which strategies work in this market and how, in the future, they can keep a competitive edge as the market continuously changes. However, as Amazon and eBay...

    Amazon.com, Electronic commerce, Market 2137  Words | 7  Pages

  • Outsourcing Risk

    Outsourcing Risk Abstract Outsourcing can be expensive and have multiple risks; however, in this paper I will identify the possible risks to an organization in each of the following outsourcing situations: ▪ External service provider for data storage ▪ Enterprise service provider for processing information systems applications such as a payroll, human resources, or sales order taking ▪ Use of a vendor to support your desktop computers ▪ Use of a vendor to provide network...

    Business continuity planning, Disaster recovery, Information systems 1859  Words | 6  Pages

  • 06-12c Outsourcing Services Inc

    Case 06-12 Outsourcing Services, Inc. Outsourcing Services, Inc. (OSI), a SEC registrant, provides a variety of EDP and payroll processing services to third parties. OSI recently has introduced a new service line to provide product help-line support services through customer service representatives (CSRs) who are employees of OSI. On January 1, 2004, OSI entered into a service contract with Company X. Pursuant to the terms of the contract, OSI’s CSRs will provide technical support for Company X’s...

    Contract, Copyright, Cost 993  Words | 3  Pages

  • Why Ebay Failed in China

    A report on Ebay and Taobao. Ebay v/s Taobao Critically evaluate eBay’s chosen market entry strategies, into the Chinese ‘C2C’ market, determining the shortcomings of the strategies deployed during the case study period. When entering into a new market, there are many aspects that must be considered in order for a company to be successful. Through this case study we will look at how eBay developed their market strategy using the concept of six key factors timing, location, marketing...

    China, Chinese character, Chinese language 1899  Words | 6  Pages

  • Outsourcing

    Outsourcing Jobs Abroad Fiona Eliott, manager for information technology, spoke: ‘look, the government’s facing a budget deficit of $300 million. If we outsource our call centre work to India or the Philippines we can reduce our labour costs by at least one-third. We have a moral responsibility to the taxpayers of this state to operate as efficiently as possible.’ Simon Prystay, director of education, glared at Fiona. ‘Yes Fiona, and we have to be realistic. Why should Australian jobs be...

    Deficit, Government, Government debt 531  Words | 3  Pages

  • Ebay Case Meg Whitman

    In 1995, Pierre Omidyar founded eBay, an on-line company whose purpose was to facilitate an environment where people could not only exchange goods, but also have discussions, make connections, and form relationships. He carefully crafted a culture based upon, “trust, respect, autonomy, empowerment, and equality,” and sought for the eBay community and company to be reflective of those principles. eBay was successful because Omidyar realized that a respectful, symbiotic relationship with this on-line...

    Company, Corporation, Decision making 1513  Words | 4  Pages

  • Outsourcing at Office Supply Inc. Case

    with challenges in its cost structure and poor IT performance. Outsourcing to Technology Infrastructure Solutions (TIS) is an opportunity to both reduce costs and complexity for the firm, but first must consider whether outsourcing is a good strategic fit for OSI. Outsourcing is known as the practice of turning over responsibility of some or all of organizations information systems to a foreign firm in order to stay competitive. Outsourcing is not new to the business world, as it dominated the manufacturing...

    Core competency, Cost, Costs 1610  Words | 5  Pages

  • Case Study

    Ans – 1 Definition of 'Core Competencies' The main strengths or strategic advantages of a business. Core competencies are the combination of pooled knowledge and technical capacities that allow a business to be competitive in the marketplace. Theoretically, a core competency should allow a company to expand into new end markets as well as provide a significant benefit to customers. It should also be hard for competitors to replicate. Ans – 3 One topic that interested FlexCon managers was a...

    Competence, Core business, Core competency 1488  Words | 6  Pages

  • Managing Services ‎Business for ‎Markets: a ‎Case ‎Study of Marel

    Managing services business for markets: A Case study of Marel Karlstad Business School Handelshögskolan vid Karlstads Universitet Course code: FEAD51 Course name: Industrial Marketing Title: Managing services for business markets: A ‎ ase study of Marel C Date of Submission: 2013-03-04 Family name Shurrab El Bouassami Given name Hafez Mohammed Name of the teacher: Maria Åkesson Name of the administrator: Frania Johansson TABLE OF CONTENTS 1. 2. 3. 4. 5. 6. INTRODUCTION ...............

    Customer, Management, Manufacturing 1428  Words | 5  Pages

  • Globalizatoin of Ebay

    Prepare a paper (of about 900 words) discussing the case and incorporating answers to the questions below. It is important to address each of the questions presented. APA format is required for text citations and references. The Reference List is not included in the required paper length. The paper must contain at least five references, which may include the textbook (please refer to the note below), internet sources, other books and professional journals or other appropriate resources. Note: The...

    Global, Globalization, International trade 2652  Words | 7  Pages

  • Ebay Case Analysis

    First Written Analysis Assignment CASE #10: eBAY, Inc.: Bidding for the Future – page 142 of case book. Case analysis puts you in the shoes of those faced with actual managerial situations and forces you to make decisions as managers based on limited information and a finite time frame. Your objective is to appraise the situation from a top manager’s perspective, by asking the following: 1) What factors are critical to understanding the current situation? ...

    Competition, Competitor analysis, Critical thinking 757  Words | 5  Pages

  • Customer Support for IT professional

    Customer support provision for the IT professional (7540-030) Assignment set up: This assignment is made up of five tasks • Task A – obtain support information. • Task B – assess customer feed back. • Task C – interpret trends. • Task D – provide remote technical support and coaching. • Task E – provide written user instructions for non-technical customers and to recommend suitable training courses and coaching sessions. Scenario You are employed by a company that provides a range...

    Booting, Customer, Customer experience management 1057  Words | 5  Pages

  • Tanglewood Case 1 Report

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