eBay in 2002: The Challenges of Sustained Growth
Tables of Content
OVERVIEW OF THE SITUATION3
EBAY'S CURRENT STRATEGY5
ANALYSIS AND EVALUATION7
COMPANY'S VALUE CHAIN14
ALTERNATIVE SOLUTIONS .. 16 RECOMENDATION AND ACTION PLAN . .. 17
Overview of The Situation
eBay, an early pioneer of a particular kind of e-commerce that is online auctions. Established in mid-1990's and transformed to public company in 1998, eBay provided trading platform in online marketplace and acted as facilitator providing pre- and post- value added services for three basic categories of online auctions:
Business-to-business auctions: businesses, which trade with other businesses in order to sell merchandise surplus, used equipment or high-tech production. Business-to-consumer auctions: businesses selling goods and services directly to their consumers via Internet. Person-to-person auctions that gather small sellers and buyers in a virtual face-to-face trading place.
Since 1995 eBay experienced phenomenal popularity and substantial growth and met the new millennium being the largest Internet auction platform, which in 2001 served 42,4 million registered users and facilitated 423 million listed auctions globally:
Europe (U.K., Belgium, Brazil, Italy, France, Netherlands, Portugal, Spain, Sweden) Asia/Pacific region (China, South Korea)
Latin America (Argentina, Chile, Colombia, Ecuador, Mexico, Uruguay, Venezuela)
Such growth (illustrated in Table 1. and Graph 1.), was caused by several factors:
High-Tech availability to ordinary user resulted in growing Internet usage Advanced technologies enabled eBay to offer new attractive services as for loyal users as for new ones (industries) High-Tech decreased amount of server breakdowns
Improved security built trust
Expansion to the global market and purchasing locally popular e-commerce providers (Internet Auction Co., iBazar, Half.com, and other local trade platforms)
Table 1. Six Year Summary of eBay Usage Growth.
Nr. of Registered Users0,0410,3412,18110,00622,50042,400 Gross Merchandise Sales7,00095,000745,0002800,0005400,0009300,000 Nr. of Auctions Listed0,2894,39433,668129,560264,700432,000
Graph 1. Six Year Summary of eBay Usage Growth.
So as the trends of profitability and revenues (as shown in a Table 2. and Chart 2.) due to such increase in customers resulted in substantial growing as well.
Table 2. Six Year Summary of eBay's Financial Performance.
Chart 2. Six Year Summary of eBay's Financial Performance
Even though eBay's business showed very good results, competition was growing fast and eBay decided to improve their strategy for keeping leader's position in online auctioning and for the future growth in global market.
eBay's Current Strategy
Strategy: eBay's strategy was to create efficient online marketplace that would bring together fragmented market.
Vision: The author of eBay, Pierre Omidyar, had a vision of creating not just trading platform for potential users, but to create virtual, democratized marketplace that would function as real one and to facilitate person-to-person trading community where everyone would have equal access to the same medium, via Internet.
Mission: to help people to trade on anything that might bring benefits to both parties in a virtual market place, which would function as the real market where people are able to meet face-to-face while making business together, and what is more important, to be able to get to know each other better and built trustful...