the way the employees will behave the customers. In order to achieve this‚ there are some subtle behaviors that can send the most powerful messages to the customers. These involve the prompt initiation of the conversation‚ verbal greeting‚ getting customer committed which are all to welcome the customer as a guest. Hi is a good word with a smile on face to greet. Apart from these‚ icebreakers are also important which dispel the suspicious thoughts of the customers by using some compliments‚ comments
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CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD A PROJECT REPORT Submitted in Partial fulfillment of the degree of requirement for the award of MASTER OF BUSINESS ADMISTRATION (Marketing & HR) Submitted by GAURAB DUTTA Registration No: P07BA126 Under the guidance of Dr. S. Lalitha Prof. in Management Studies BHARATH UNIVERSITY SCHOOL OF MANAGEMENT STUDIES Chennai 600073 India May 2009 School of Management Studies 173‚ Agaram
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CORPORATE EXCELLENCE. WS 12/13 –RESEARCH PROJECT WORK STUDENT ID :WS/MBA/12/13/0189 2012 LAETICIA 11/30/2012 Part A Leadership Definition of excellence Corporate excellence is often described as the outstanding practices in managing the organization and achieving results‚ all based on a set of fundamental concepts and values. The essence is to be better and have a competitive advantage over others in the industry. In such doing an organization needs to have a clear vision of what they are aiming
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A Term paper on CUSTOMER SATISFACTION AND BEYOND Subject: Sales management Submitted to: Mr. Raghunathan Submitted By: Group: 13 Praveen Kumar Jha (09234) Ravi Teja Reddy. S (0409020) Ramya. K (09238) Shwetha Reddy. T (0409018) Krishna Sumanth .C (0409004) Executive summary: Business industry today is complex. There are big competitions in every business. That is why many research and study are being conduct for their continuous growth. Customer’s loyalty is one factor that can
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P1 What is a team? A team is a group of people who work together on a project and set a realistic goal they aim to achieve. There are 4 different types of groups Formal: A formal team is a team that has structure. It has a leader and everybody body in the group have a specific role. An example of this could be a football club which would be an informal club. Every football team has a captain and every player has a position to play in. Informal: An informal team is a team with no structure and everybody
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capital policy is a competitive advantage for the company? Dell uses a just in time order fulfillment policy and accurate forecasting of sales to minimize inventories. This allowed Dell to hold inventory of finished products far below levels of their competitors (10-20% compared to 50-70% industry level) and furthermore allowed them to quickly implement changes to their product lines as new technologies became available. This quick inventory turnover also allowed Dell to retain more capital. Finally
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MGMT640 – Textbook Notes PART 1 FUNDAMENTALS OF CORPORATE FINANCE Chapter 1 – The Financial Manager and The Firm 1.1 The Role of the Financial Manager * financial manager should make decisions that maximize value of owners stock/wealth – wealth is the economic value of the assets someone possesses * stakeholders – anyone other than an owner (stockholder) with a claim on the cash flows of a firm‚ including employees‚ suppliers‚ creditors‚ and the government * productive
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BUSM 3125 STRATEGIC MANAGEMENT ASSIGNMENT 1 Strategic management is the analysis‚ decisions and actions undertaken by an organisation in order to create and maintain its competitive advantages (Dess‚G‚ lumpkin‚ G.T & Eisner‚ A). So while undertaking these steps‚ a firm has to consider both its internal and external environment to achieve the necessary goal. In the present day scenario‚ every firm and organisation aims at expanding their businesses in the global markets. Globalization is mandatory
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Cardiff Metropolitan University London School of Commerce Subject Title: Integrated Case Study -- Dell Semester: Semester Three Student: FEI WU LSC ID: L0227CHSY1013 University ID: 20066978 Supervisor: Dr. Rajendra Kumar 19/09/2014 Acknowledgement This report is fully of supports from my parents. They give me not only financial support but also materials mentally. My sincere supervisor‚ to my tutor‚ Dr. Rajendra Kumar‚ whose professionalism‚ provided his opportunity‚ patience to encourage me
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A report on the growing market of mergers‚ acquisitions‚ and restructurings in the corporate world. Roll No – A3906407G43 Enrolment No – A3906407403 Sudhanshu Gupta | Final Report Guided By – Mrs. Kavitha Menon July 21‚ 2008 | CORPORATE RESTRUCTURING | ACKNOWLEDGEMENT I wish to acknowledge my deep gratitude to Mrs. Kavitha Menon for her valuable guidance‚ wise suggestions‚ mellow criticism & above all unflinching moral support throughout the work. I wish to thank all the library
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