Mission-Vision-Social Responsibility UMUC Management and Organization Theory BMGT364 Professor Contee-Borders March 30‚ 2013 Mission-Vision-Social Responsibility Southwest Airlines: The Mission of Southwest Airlines “The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth‚ friendliness‚ individual pride‚ and Company Spirit”. (Southwest Airlines‚ 2008‚ p. 23) The Mission of Jet Blue Airlines Customer Bill of Rights Jet
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Corporate Social Responsibility Corporate social responsibility is defined in several ways. Some of which are the following: A concept of business ethics based on the idea that companies have stakeholders who are broadly defined as anyone or group affected by the activities of the company. The idea of CSR is that a company should be accountable to its stakeholders. For this reason the subjects of CSR focus on how companies should identify and “engage” stakeholders and how they should determine
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corporation which can shoulder responsibilities of society and obey the rule of ethic deserves to obtain support from the society. In this essay‚ I am going to discuss about whether if the strategy of Corporate Social Responsibility is relevant. The concept of Corporate Social Responsibility (CSR)‚ like ethics‚ is easy to understand: it means distinguish right from wrong‚ and doing right. It means being a good corporate citizen. The formal definition of social responsibility is management’s obligation
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Introduction Corporate Social Responsibility represents not just successful enterprise but also thinking on social andenvironmental aspects. Corporations must include the social and environmental aspects to the activities which leadtowards making profit. Corporate Social Responsibility answers the requirements of both the customers and personswho are co-operating with them in business activities. Corporate Social Responsibility positively affects the whole of society and regulates its impact on
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CSR as a concept whereby companies integrate social and environmental concerns in their business operations and in their interaction with stockholders on a voluntary basis. ___2. It is very important to emphasize that the debate between the voluntary compliance and legislation depends on how we understand CSR. ___3.The term co-responsibility involves firstly the existence of common objectives‚ secondly the assuming of specific responsibility for their attainment and thirdly the effective
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activities of the customers (Ngai‚ 2005; Chen & Popovich‚ 2003; Mendoza‚ et al.‚ 2006 cited in Mosadegh & Behboudi‚ 2011). The processes and the technologies in the traditional CRM is designed to maintain relationships for potential repeat purchases. Customer management is based on the operational responses‚ which is from the sales‚ marketing and customer services sections. Data and information collected from the customers are processed in the CRM system to create better customer ’s strategy (Mosadegh
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Sports maunfacutring industry | Environmental‚ Sustainability and Social Responsibility | Adidas versus Nike | | | 12/8/2011 | | Group #1 Adidas vs. Nike 12/08/2011 Environmental‚ sustainability and social responsibility reports are always created for vast amounts of companies around the world. Adidas and Nike are huge competitors in the sports manufacturing industry. Adidas is the second largest manufacturer of sporting equipment and clothing in the world behind the
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which social media is used by the companies‚ how it influences the consumer in expressing their dissatisfaction and an explanation of consumer behaviour online with the theory of planned behaviour. A NEW REVOLUTION… Social media can be characterised as: “online applications‚ platforms and media which aim to facilitate interactions‚ collaborations and the sharing of content” (Power to the people – social media tracker wave 3‚ 2008) Since the entry of various Social Media’s‚ Customers have come
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the catering services provided for meetings and seminars. BarLaurea is also used as a learning environment for the students of Laurea Leppävaara. The canteen of BarLaurea serves lunch for several hundred students‚ ranging from around 300-700 customers every weekday. The food served in the canteen is supported by Kela‚ meaning that students will get a discount from the food. The canteen does not have much regular staff‚ excluding the chef and restaurant manager‚ but the employees of BarLaurea
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TIMBERLAND Q : 1 : In what ways does Timberland fulfill its responsibility to consumers‚ employees‚ investors and society as a whole? A : 1 : Timberland’s mission has been to equip people to make their difference in the world. Let them be consumers ‚ employees ‚ investors or society as a whole. Timberland ‘s business is a model for both commerce and justice having a long history in this regard. While continuing to build its reputation as a brand that
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