understand the Customers opinion and Satisfaction level of Mobile Services of BSNL in East Godavari District‚ researchtitled“A STUDY ON CUSTOMER SATISFACTION FOR BSNL MOBILE SERVICES IN RAJAHMUNDRY REGION”has been conducted. 1.2 Importance of the Study In today’s competitive business world and challenging economy‚ retaining your customer base is critical to your success. If you don’t give your customers some good reasons to stay‚ your competitors will give them a reason to leave. Customer retention
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1. What are the key elements of Toshiba’s business strategy in notebook computers? In what way do OME’s operations support this strategy? Toshiba had built its strength in the notebook PC market by beating its competitors to the market with aggressively priced‚ technologically superior products. Competition in the notebook PC market was fierce‚ and Toshiba could retain its position as market leader only by relentlessly improving its manufacturing processes and lowering costs. Toshiba had some
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include having a gloomy setting which was shown throughout the whole novel. The supernatural element of the monster is another example of a gothic novel. The last example of a gothic novel displayed in this novel is the intense emotion displayed by the characters through the novel. Gothic literature themes that are most prominently demonstrated in Frankenstein are the gloomy setting‚ the supernatural elements‚ and the intense emotions displayed
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1.0 TITLE OF THE STUDY Customer Satisfaction in the Tourism and Hospitality Industry: Analysis on service quality and service failure 2.0 BACKGROUND OF THE STUDY / INTRODUCTION Customer satisfaction plays a crucial role for success and survival in today’s competitive market. Customer satisfaction is considered a prerequisite for customer retention and loyalty‚ and obviously helps in realizing economic goals like profitability‚ market share‚ return on investment‚ etc. (Scheuing‚ 1995; Reichheld‚
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Active Listening; Effective Listening Skills Growing up our parents always taught us‚ treat the way you would like to be treated. Well‚ the same goes for listening; we should listen to others the way we would want to be listened to. Proper listening skills are a very valuable asset to have. People who work in an organization tend to spend most of their time in some form of the communication process. Effective communication is an essential component of organizational success whether it is at
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you mind going to our website to fill out the customer information so that your order can be processed with our new database software? c. We are now offering RapidAssist‚ a software program that provides immediate technical support through our website to your employees and customers. d. To provide better service‚ a new software named RapidAssist is now offered to provide you with immediate technical support from our website to employees and customers e. To provide you with easy access to the new
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quality or state of being brave.” This quality can be seen in nearly all reformists throughout recorded history. Three notable reformists who demonstrate that quality are Dr. King who gave speeches for black equality‚ Diane Nash‚ who organized protests for black equality‚ and Qutb who inspired the future leaders of Al-Qaeda. Throughout the last century there have been repeated examples of reformists using bravery and courage to enact change. Bravery is an important trait for social reform as seen
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The World of Customer Service The World of Customer Service Allison Fey Kaplan University AB221:01 Professor McDermott November 12‚ 2012 The World of Customer Service The customer throws a product on the counter and says‚ “I want my money back now” and “I won’t do business with you again”. This is probably a misunderstanding about the store’s return policy. In this situation‚ it’s best to regain composure and take charge of the situation. In the customer service world‚ representatives
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DEVELOPING A LISTENING SKILL AND SPEAKING SKILL ACTIVITY DESCRIBE THE TWO INFORMATION GAP ACTIVITIES LISTENING SKILL Listening skills are very important in everyday life. One must understand what people are saying and what is happening around them. In order for this to be done effectively‚ one must be an active listener. This is achieved when the listener is listening for meaning; when the listener checks if the statement has been heard and understood correctly. The goal of this is to improve
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What is "critical listening?" Critical listening is a form of listening that if usually not mentioned‚ since it involves analysis‚ critical thinking and judgment. Making judgments during listening is often considered as a barrier to understand a person‚ and there’s a lot of truth in that. However‚ critical listening occurs when you still want to understand what the other person is saying‚ but also have some reason or responsibility to evaluate what is being said to you and how it is being said
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