Active Listening; Effective Listening Skills
Growing up our parents always taught us, treat the way you would like to be treated. Well, the same goes for listening; we should listen to others the way we would want to be listened to. Proper listening skills are a very valuable asset to have. People who work in an organization tend to spend most of their time in some form of the communication process. Effective communication is an essential component of organizational success whether it is at the interpersonal, intergroup, intragroup, organizational, or external levels. Even though we have been communicating throughout our entire lives, the process of transmitting information from an individual (or group) to another is a very complex process with many sources of potential error. With all communication, some of the meaning behind the message is lost in the process. This tends to happen the most in cross cultural situations where language barriers come into play. In the communication process it is crucial to be aware of potential errors. It is also very important to understand that a lot of communication is non-verbal. The non-verbal part includes such things as body language and tone. (Fenson, 2007) There are a wide number of sources of noise or interference that can enter into the communication process. This can occur when people know each other very well and should understand the sources of error. In a work setting, it is even more common since interactions involve people who not only don't have years of experience with each other, but communication is complicated by the complex and sometimes confrontational relationships that exist at work. (Fenson, 2007) We derive a lot from the non-verbal cues that the other person we are communicating with gives off. Often a person says one thing but communicates something totally different through vocal intonation and body language. These mixed signals force the receiver to choose between the verbal and nonverbal...
Please join StudyMode to read the full document