Unit 1 Use And Develop Systems That Promote Communication
Kevin Gillings
Unit 1 - Use & Develop Systems That Promote Communication
Unit reference number: F/602/2335
QCF level: 5
Credit value: 3
Guided learning hours: 24
1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role
As a registered manager of a learning disability home, communication is essential and is vital in the smooth operation of the service. Service users all have communication needs due to the nature of their disability and cognitive impairment. In providing a holistic approach to care, there is a large circle of support attached to each service user, such as family, friends, carers, medical professionals, social services, advocates and partner services/individuals providing a service to the residents. In addition the direct care within the home is provided by a range of support workers, senior support workers, a deputy manager, bank staff and occasionally agency staff. I am accountable to my manager and her co-director/owner of the company, CQC, funding authorities, in addition to working alongside my fellow managers.
1.2 Explain how to support effective communication within own job role
Effective communication is built through developing relationships based on trust and respect that are tailor-made to the individual. Everyone communicates differently and it is understanding an individual’s preferences in their communication styles, which allows effective communication between two individuals. For example, when conveying a request to do something, some people prefer brief, direct communication about the request, whereas others may like to discuss/be consulted about what they are being asked to do.
Effective communication relies heavily on body language, non-verbal cues and tone and pitch of our voice, rather than what we are actually saying. Ensuring that we have a non-threatening, neutral stance and
Unit 1 - Use & Develop Systems That Promote Communication
Unit reference number: F/602/2335
QCF level: 5
Credit value: 3
Guided learning hours: 24
1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role
As a registered manager of a learning disability home, communication is essential and is vital in the smooth operation of the service. Service users all have communication needs due to the nature of their disability and cognitive impairment. In providing a holistic approach to care, there is a large circle of support attached to each service user, such as family, friends, carers, medical professionals, social services, advocates and partner services/individuals providing a service to the residents. In addition the direct care within the home is provided by a range of support workers, senior support workers, a deputy manager, bank staff and occasionally agency staff. I am accountable to my manager and her co-director/owner of the company, CQC, funding authorities, in addition to working alongside my fellow managers.
1.2 Explain how to support effective communication within own job role
Effective communication is built through developing relationships based on trust and respect that are tailor-made to the individual. Everyone communicates differently and it is understanding an individual’s preferences in their communication styles, which allows effective communication between two individuals. For example, when conveying a request to do something, some people prefer brief, direct communication about the request, whereas others may like to discuss/be consulted about what they are being asked to do.
Effective communication relies heavily on body language, non-verbal cues and tone and pitch of our voice, rather than what we are actually saying. Ensuring that we have a non-threatening, neutral stance and