Qcf 5 Unit 501

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Learning outcome 1
1. Be able to address the range of communication requirements in own role The learner can:
1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role 1.2 Explain how to support effective communication within own job role 1.3 Analyse the barriers and challenges to communication within own job role 1.4 Implement a strategy to overcome communication barriers

1.5 Use different means of communication to meet different needs Learning outcome 2
2. Be able to improve communication systems and practices that support positive outcomes for individuals The learner can:
2.1 Monitor the effectiveness of communication systems and practices 2.2 Evaluate the effectiveness of existing communication systems and practices. 2.3 Propose improvements to communication systems and practices to address any shortcomings 2.4 Lead the implementation of revised communication systems and practices. Learning outcome 3

3. Be able to improve communication systems to support partnership working The learner can:
3.1 Use communication systems to promote partnership working 3.2 Compare the effectiveness of different communications systems for partnership working 3.3 Propose improvements to communication systems for partnership working Learning outcome 4

4. Be able to use systems for effective information management The learner can:
4.1 Explain legal and ethical tensions between maintaining confidentiality and sharing information 4.2 Analyse the essential features of information sharing agreements within and between organisations 4.3 Demonstrate use of information management systems that meet legal and ethical requirements

Your assessor will ask you to complete workbooks, essays etc to cover each unit of this award, which will differ, depending on which awarding body is being used. Therefore, the guidance answers enclosed are based on the ‘outcomes’ for each unit, which will support your knowledge, and evidence for your award.

I hope you find this guidance useful for your award, and be a beneficial learning aid to your studies.

GOOD LUCK WITH YOUR AWARD!!

SUGGESTED GUIDANCE ANSWERS

OUTCOME 1

1.1
As a manager you have a responsibility to your service users, to accommodate, and provide support for all users, and their individual communication needs. By performing assessments with individual service users, you are able to understand the problems they have with communication, and actions and aids you can supply, to enable them to communicate effectively. In assessing communication needs, you need to consider each individual, and cater for the individuals needs. You need to consider ‘groups’ of individuals, for instance males/females, foreign speaking users, deaf/dumb users etc. The actions and aids you supply for communication needs should benefit not just the individual, but the group of service users as a whole, and encourage interaction, inclusion, and social contacts. Regular reviews should be performed, to ensure that communication techniques and aids, are still adequate and addressing the individuals communication needs.

Different groups who may have communication support needs could include:

• A client may have suffered a head injury, or stroke, resulting in dysphasia (difficulty in speaking). As a result, she may become frustrated and angry. You might be looking after an injured party who has learning difficulties; this is likely to have an impact on her ability to communicate. Clients may be suffering from confusion, either temporarily because of an acute medical problem, or as a result of dementia. Elderly clients often have some degree of sensory impairment and this also has an impact on communication.

• A health care worker might be dealing with someone suffering from a mental illness. This may take many forms; perhaps the client is depressed and reluctant to speak, or may be deluded or hallucinating. This makes communication challenging...
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