Face to Face Summer Erxleben MAR2305 December 17‚ 2011 Brandi Summers Face to Face The manner in which I handled this customer service call was unprofessional and handled very poorly. I did not answer the phone within three rings or use the proper greeting that the company requires. There were many things I could have done different in this situation. First and foremost I should have done my job and handled her situation right away. However‚ that was not the case. Since I did not‚ there
Premium Employment Customer service The Work
Active Listening Hear What People are Really Saying Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness‚ and on the quality of your relationships with others. * We listen to obtain information. * We listen to understand. * We listen for enjoyment. * We listen to learn. Given all this listening we do‚ you would think we’d be good at it! In fact most of us are not‚ and research suggests that we remember between
Premium Communication Hearing Active listening
The Three Freedoms As Ayn Rand eloquently stated‚ “Intellectual freedom cannot exist without political freedom; political freedom cannot exist without economic freedom; a free mind and a free market are corollaries. If a citizen is to lose one of these freedoms‚ they will eventually lose all of them. Intellectual freedom allows a person to seek out or receive ideas and knowledge from all points of view without being hindered. As history has proven‚ the suppression of new ideas or ways of thinking
Premium Political philosophy United States Liberalism
What constitutes good customer service and makes a company in the fast food industry indispensable? Fast food restaurants has offered a convenience to consumers for years. From the opening of the first McDonald’s in Illinois on April 15‚ 1955‚ to today where many fast food chain restaurants have begun to enter the global market and opened in several (an understatement?) countries (source?). These chains (which? You only talked about McDonald’s) would have never survived had they not kept the
Premium
Customer Centric Service Kaplan University Unit 1 AB221 Malana Crofoot 01/10/2012 Unit 1: Customer Centric Service When a person owns or operates a business there is an expectation to deal with persons outside of themselves. Knowing this it is best to give those people the best impression possible in order to gain customer loyalty and repeat business. If I owned a business‚ I would try to treat every customer as if they were my first. That first customer is very crucial
Premium Customer service Customer Sales
What is accountability? Accountability is‚ “a requirement‚ usually impose by a funding source that an agency perform according to a certain set of standards” (Mandell & Schram‚ 2012‚ p. 550). In human services filed‚ accountability has always been a significant component. Being accountable basically define as the responsibility to answer questions concerning decisions and/or actions. Nowadays‚ as federal‚ state‚ and local requirements‚ detail of policy is spelled out in human service system (American
Premium Law Management Political philosophy
1: Understanding Good Customer Service 1.1- Internal - Manager - Colleague - Suppliers External - Customs - People who buy from you 1.2- Expectations – To come with a good service on their dog - Satisfaction – To see their dog is happy and has a good cut - Connection – What they expected is what they got 1.3 – Characteristics – Requesting services
Premium Customer Good Customer service
What is the most important value of each of the three east asian countries? These countries are China ( One First solo )‚ Korea ( Orthodoxy – Originality )‚ Japan ( Harmony – Peace ) . They have an essential and irreplaceable value safeguarded by each people. But if there is a one word answer to this question for each country‚ one is the answer for the Chinese. We all know that china is a huge country. The Chinese learned a lesson after suffering through wars‚ they have learn give peace a
Premium Japan South Korea Korean language
What is service blueprint? As the name suggests it is concerned with the service process and described as the tool for operational planning giving guidance on following aspects such as how it will be provided‚ staff actions‚ physical evidence and most importantly how it is needed to be delivered to its channels. In other words it is describing and developing the service process. Let the blue print be in any form‚ Flow Charts or Graphics it should convey the different modes or channels via which
Premium Customer service Customer Flowchart
lot of compliment for its products and customer service. Among of them are Dave‚ who is one of the Dell customer support saying that he dealt in the past with the customer service for his laptop replacement that was actually perfect. Bapman007‚ the another viewer made his comment by told them that he never face any problem with service after he brought lots of PC’s from Dell for his business purpose and also helped them to sell quality products to their customer . Most of them are satisfied with all
Premium Customer service Personal computer Technical support