Building Working Relationships with Customers Effective communication strategies can help towards building strong working relationships with clients and customers and are very important for the progress of any company. It is essential to create a good impression and therefore it is important that the employee’s self presentation meets the expectations of the customer and leaves them with an overall positive opinion. Employee’s appearance is essential for creating a good first impression to the
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LEVEL 2 – CERTIFICATE IN PREPARING TO WORK IN ADULT SOCIAL CARE UNIT 1 –Principles of communication in adult social care. OUTCOME 1 Understand why communication is important in adult social care settings. 1.1 Identify different reasons why people communicate. In general we are all social beings who are depended upon each other in our everyday lives. Consequently we communicate with each other to build and maintain relationships with others‚ to socialise‚ to give and receive information
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1.1 Describe the duties and responsibilites of own role My role is to ensure I treat all my clients as individuals‚ ensuring they always feel safe and at ease when I am around and doing my care‚ I make sure I read the care plan every day for each client to see if anything has changed since I have last been in there. I am responsible in making sure all my clients are looked after to a brilliant standard ensuring they are always happy with the care I provide for them‚ keeping them clean by doing personal
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return to a well state of health. Afterward‚ the medical staff attempts to help the patient physically and mentally‚ if needed‚ with all their effort and knowledge‚ in order to nurse the patient to utmost health. Indeed‚ patient and medical staff relationships allow a hospital to work effectively; therefore‚ creating and maintaining a safe and effective life-saving environment. Promoting a secure environment will ensure that patients and medical staff trust one another. One may claim that a strict professional
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Introduction to Duty of care in Health‚ Social care or children’s and young people’s setting. • To keep individuals safety‚ welfare and interest within the environment • To keep individuals free from harm • To give a choice Working with patients with Dementia‚ duty of care is a key concept. Some times the patient can be confused and violent. Firstly I would introduce myself to the patient and I would ask them if I could take their bloods while I am asking the patient for their consent
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Unit 301 Principles of communication in adult and social care setting Outcome 1 There are many different reasons that people communicate this maybe to let someone know that they are hungry or to say that they are unwell‚ it maybe that someone would just like to have a talk‚ people often communicate to voice their opinions and sometime to influence and motivate others. Communication is a major part of our active lives and is a social activity. It maybe verbal though speech‚ reading and writing
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Henna Zafar Unit 2: P1 – Explain the concepts of equality‚ diversity and rights in relation to Health and Social Care In health and social care it is essential that there is an equal chance for everybody to use the services. It is also vital for the people working within a health and social care service to treat everybody equally despite their age‚ gender‚ sexuality‚ background‚ disability and ethnicity. There is a wide range of terms which need to be understood and respected
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in Health‚ Social Care or Childrens and Young Peoples settings. Understand why communication is important in the work setting. 1.1 People communicate to express needs and feelings‚ to ask questions‚ to build relationships‚ socialize and share experiences. 1.2 Effective communication effects all aspects of my own work‚supports the development of my own knowledge and skills‚ prevents misunderstanding‚ helps to build trust and supports the development of effective relationships. 1.3 It
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Heal and safety social care Explain how a working relationship is different from a personal relationship 1. A working relationship is different because of boundaries‚ professional codes of conduct‚ employer policies and procedures. In your working relationship you would be friendly have a different approach treat with equality you would know your role and responsibility you would not share personal information as you friends. 2. You work with different people doctors family colleagues give examples
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Unit 4222-245 Understand the context of supporting individuals with learning disabilities (LD 201) Outcome 1 1- The following Acts are designed to promote the human rights; inclusion‚ equal life chances and citizenship with disabilities are the‚ Human Act‚ the Discrimination Act‚ the mental capacity Act‚ and the Equal opportunity Act. 2- These legislations and polices that influence the day to day experience of individuals as the declaration on the rights
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