Deming suggested that a company's principal role was to stay in business, in order to provide jobs. It accomplishes this through innovation, research, constant improvement and self-maintenance. 2. Adopt the new philosophy
What Deming proposed was a new philosophy. We are in a new economic age, created in Japan, driven by computer speed and accuracy. We can no longer live with previously accepted levels of delays, mistakes, defective materials, and defective workmanship. The pathway for change is a "learning organization" in which consistent defects, uncorrected errors and negativism are unacceptable. 3. Cease dependence on mass inspection.
Eliminate the need for mass inspection to achieve quality by building quality into the product in the first place. Instead, monitor consumer satisfaction.
4. End low bid contracts.
End the practice of awarding business solely on the basis of price. Instead require meaningful measures of quality along with price, and aim at reducing total cost by moving toward a single supplier for any one item, and by developing long term relationships of loyalty and trust. 5. Improve.
Improve constantly and forever every process for planning, production, and service. Search continually for problems in order to improve every activity in the company, to improve quality and productivity, and thus to constantly decrease costs. Institute innovation and constant improvement of product, service, and process. 6. Institute training.
New skills are required to keep up with changes in materials, methods, product and service design, machinery, techniques, and service. Too often, workers have learned their job from other workers who were never trained, or were trained poorly. Employ good training, and retrain often. 7. Institute leadership.
The job of a supervisor is not to tell people what to do nor to punish them, but to help people to do a better job and to learn. Adopt and institute leadership aimed at helping people do their best. Improvement of quality will automatically improve productivity if immediate action is taken on reports of inherent defects, maintenance requirements, poor tools, fuzzy operational definitions, and all conditions detrimental to quality. 8. Drive out fear.
Many employees are afraid to ask questions or to take a position, even when they do not understand what their job is or what is right or wrong. They will continue to do things the wrong way, or not do them at all. It is necessary that people feel secure. Eliminate fear throughout the organization. "The only stupid question is the one that is not asked." 9. Break down barriers.
Break down barriers between departments and staff areas. Units that do not work as teams cannot foresee or address common...