Fatema Khairunnessa ID: 0431021
An Internship Report Presented in Partial Fulfillment of the Requirements for the Degree Bachelor of Business Administration
INDEPENDENT UNIVERSITY, BANGLADESH
A WORKING REPORT ON GRAMEEN PHONE COMMUNITY INFORMATION CENTER (GPCIC)
Fatema Khairunnessa ID: 0431021
has been approved September, 2009
___________________ Md. Sohel Islam Senior lecturer School of Business Independent University, Bangladesh.
Letter of Transmittal
07 September, 2009
Mr. Md. Sohel Islam Senior Lecturer School Of Business Independent University, Bangladesh.
Subject: Submission of the Internship Report. Dear Sir, I am really grateful for getting the chance to submit the internship report titled “A Working report on Grameen phone Community Information Center (GP CIC)” as requirement for BBA 499 (A) program, to you. Due to company policy over company confidentiality, few experiences have not been shared. I hope you will assess this report considering all limitations. I belief your feedback will help me out in near future.
Thank you very much and I will cordially welcome any clarification and suggestion about any view and conception disseminated through this report.
Sincerely yours, …………………………. Fatema Khairunnessa ID: 0431021
Contact: Cell phone: 01717162262 Email: email@example.com
I am Fatema Khairunnessa , have worked in Grameen phone Community Information Center ( GP CIC) as an intern from 1 st June to 31st August, 2008. During this limited time, the completion of this report was possible because of the cooperation of many people. I offer my most sincere admirations to all of those who provided their invaluable advices and encouragements in this endeavor. I am truly grateful to all the employees of Grameen phone Community Information Center (GP CIC) especially my super visor, Mr. Md. Shafiqul Islam Sikdar. And to end with, I would like to express my extreme appreciation to my honorable supervisor, Mr. Md. Sohel Islam and to my respected instructor Mr. Md. Muzahid Akbar. Their precious contributions enhanced my self-belief and helped me to finish my study in time as well.
CIC initiative taken by Grameen phone – is a countrywide massive network grown in the last few years with over 500 centers across 450 Upazilla of the country which is designed to provide the benefits of internet service among the disadvantaged population and increase employment in this part of the country. Despite of such success of self-sustainability of most of the centers, around 10% of them are still struggling financially. In the point of time, when it is planned to expand the initiative, it is necessary to understand the dynamics behind success of such centers and take stock of work so far so as to effectively replicate the experiences and success stories. This report is basically prepared to asses the current business condition and future prospects of the project CIC, in the context of Grameen phone. Even though, I tried to gather as much information as possible relevant to the purpose of the study, still some necessary data might be missing in order to follow the rule of the company confidentiality. However, both primary and secondary sources were used to collect data for the study. Interviews were taken of the User, Non user, GP CIC employees and some Entrepreneurs of the CIC. Secondary data were collected from the Internet, Journals, and Newspapers and from the company Grameen phone itself.
TABLE OF CONTENTS
Contents Letter of Transmittal Acknowledgement Executive Summary 1.0 AN OVERVIEW OF GRAMEEN PHONE LTD 1.1 FLOW CHART OF THE COMPANY 2.0 BACKGROUND OF THE REPORT 2.1 OBJECTIVES OF THE REPORT 2.2 METHODOLOGY OF THE STUDY 2.3 LIMITATIONS OF THE REPORT 2.4 OVER VIEW OF THE APPROACH 1 2 3 3 4 4 5 6 6 7 7 9 10 10 11 14 15 16 Page No....