A Description of the Issue or Area of Public Concern Raised
Unit 201 Principles of communication in adult social care settings
Outcome 1 Understand why communication is important in adult social care settings
1.1
-Create and maintain relationships
-To teach and to learn - To share opinions
- Feelings and emotions
-getting to know each other’s
1.2
Effective communication is essential in building a meaningful relationship between the resident and the carer as it can help build trust and respect. Effective communication is fundamental in regards to the resident’s needs and preferences and to ensure they are met. Effective communication can get positive results.
1.3
In face-to-face communication, the person listening may not always indicate verbally if they have understood or if they agree. Observing body language helps the speaker understand if the other person understand, agrees
Outcome 2 Understand how to meet the communication and language needs, wishes and preferences of an individual
2.1
It is important to find out an individual’s communication and language, needs, wishes and preferences to: Enable effective communication, understand what an individual is trying to express, understand an individual’s beliefs, culture, and values. To stop an individual becoming stressed out, frightened or frustrated. To be able to support an individual in their daily life.
2.2
Non-verbal communication:
-written words
-facial expressions
- eye contact
- touch
- physical gestures
- body language
- behaviour
- gestures
- visual aids e.g. flash cards, pictures, symbols
Verbal communication:
- vocabulary
- linguistic tone
- pitch
Outcome 3 Understand how to reduce barriers to communication
3.1
Barriers may include:
- not understanding or being aware of an individual’s needs, wishes, beliefs, values and culture
- not making communication aids available or checking they are working
- not allowing sufficient time to listen
-being dismissive and nonresponsive
-a noisy environment
-an
Outcome 1 Understand why communication is important in adult social care settings
1.1
-Create and maintain relationships
-To teach and to learn - To share opinions
- Feelings and emotions
-getting to know each other’s
1.2
Effective communication is essential in building a meaningful relationship between the resident and the carer as it can help build trust and respect. Effective communication is fundamental in regards to the resident’s needs and preferences and to ensure they are met. Effective communication can get positive results.
1.3
In face-to-face communication, the person listening may not always indicate verbally if they have understood or if they agree. Observing body language helps the speaker understand if the other person understand, agrees
Outcome 2 Understand how to meet the communication and language needs, wishes and preferences of an individual
2.1
It is important to find out an individual’s communication and language, needs, wishes and preferences to: Enable effective communication, understand what an individual is trying to express, understand an individual’s beliefs, culture, and values. To stop an individual becoming stressed out, frightened or frustrated. To be able to support an individual in their daily life.
2.2
Non-verbal communication:
-written words
-facial expressions
- eye contact
- touch
- physical gestures
- body language
- behaviour
- gestures
- visual aids e.g. flash cards, pictures, symbols
Verbal communication:
- vocabulary
- linguistic tone
- pitch
Outcome 3 Understand how to reduce barriers to communication
3.1
Barriers may include:
- not understanding or being aware of an individual’s needs, wishes, beliefs, values and culture
- not making communication aids available or checking they are working
- not allowing sufficient time to listen
-being dismissive and nonresponsive
-a noisy environment
-an