Mrs Renata Trzcionkowska
QCF Level 3
Unit 301 Principles of communication in adult social care settings
Communication can be described as an act where one person gives or receives information from or to another person. This information can be needs, desires, perceptions, knowledge or affective states. Communication may be verbal such like talking, shouting, nodding a head or non verbal which stands for example for facial expressions. Those may show more than words, when looking at someone’s face it can be easily seen how the person feels like, if he’s happy and smiling or sad and crying. Communication may be used in order to maintain relationships, to change attitudes, people communicate to express their emotions like joy, fear and satisfaction. Communicating act in order to be a good communication needs to be understood by both sender and receiver of the actual communication act. Communication is so important because without good communication we would not be able to express our needs, believes or choices like this very simple one’’ what would I like for breakfast?’’ or ‘’what would I like to wear today?’’ to more important like ‘’I feel scared and want to get out of this situation’’. Every individual has a right to control their own choices, right to dignity and diversity. When communication is poor and individual is not able to say what he wants, needs or when he is not being listened he may get upset or even may get into depression. In a care settings there are varies ways of how to meet an individual’s communication needs. This can be gained by observation, asking question to professionals involved in care of an individual, asking friends or family, although first and most important way of gaining information is care plan which includes all most important information about an individual like language needs, wishes, preferences, any possible health issues. People do find communicating hard at times. There are many barriers to effective communication like health issues,
Unit 301 Principles of communication in adult social care settings
Communication can be described as an act where one person gives or receives information from or to another person. This information can be needs, desires, perceptions, knowledge or affective states. Communication may be verbal such like talking, shouting, nodding a head or non verbal which stands for example for facial expressions. Those may show more than words, when looking at someone’s face it can be easily seen how the person feels like, if he’s happy and smiling or sad and crying. Communication may be used in order to maintain relationships, to change attitudes, people communicate to express their emotions like joy, fear and satisfaction. Communicating act in order to be a good communication needs to be understood by both sender and receiver of the actual communication act. Communication is so important because without good communication we would not be able to express our needs, believes or choices like this very simple one’’ what would I like for breakfast?’’ or ‘’what would I like to wear today?’’ to more important like ‘’I feel scared and want to get out of this situation’’. Every individual has a right to control their own choices, right to dignity and diversity. When communication is poor and individual is not able to say what he wants, needs or when he is not being listened he may get upset or even may get into depression. In a care settings there are varies ways of how to meet an individual’s communication needs. This can be gained by observation, asking question to professionals involved in care of an individual, asking friends or family, although first and most important way of gaining information is care plan which includes all most important information about an individual like language needs, wishes, preferences, any possible health issues. People do find communicating hard at times. There are many barriers to effective communication like health issues,